4/10 Médiocre
Amy
5 nov. 2024
Les points faibles : Propreté, personnel et service, équipements
Parking: the valet company is a separate business from the hotel. Valet uses almost every street parking spot around the hotel plus a a satellite lot for guests who stay more than one night. The street parking around the building has 2-hr limits, so valet is really the only option. The valet workers left food smears/crumbs in my new car.
Check-in: we used a 3rd party site to book our rooms. The room type we selected was different than what we ended up with. The staff were really difficult to communicate with beyond the basics. The front desk will allow guests to leave their luggage if they arrive early, but it’s not secure.
Room: the room was spacious but not thoroughly clean. My feet became dirty while walking around and there were long strands of hair left in the shower by the previous guest. One of my towels had rust stains and the hairdryer was missing from my room.
Hotel Restaurant: the fries were good and the focus is definitely on drinks at the bar. There is no food service until dinner. Guests are allowed to use the restaurant space even without ordering anything. Paying for anything ordered at the restaurant took at least 15 minutes per transaction. The lobby has self-serve cold water, coffee, and hot water for tea.
Overall, this felt like a 2-star place desperately pretending to be a 4 star hotel. I would say more but I’m hitting the character limit.
Amy
Séjour de 1 nuit en octobre 2024