Great hotel in an amazing location - very central and convenient. Breathtaking views from the terrace and homemade tasty breakfast. I particularly liked my room which was tastefully decorated and had 2 terraces with amazing view!
I would have given this property top rating, if the lady at the reception wouldn’t have been so rude and arrogant.
First of all, they give you option to choose a bed, and I chose Queen bed (vs two separate beds - was travelling alone). On the arrival I got two beds and a comment that all beds in the hotel are like this. Ok, fine, but when why would you ask your guest to choose?
Then, I checked out 30’ later than the deadline: had an important call for work I couldn’t cut short). At 11:02 the reception started calling me and in a very rude and arrogant way telling me to get out of the room immediately. This is not a 4 star hotel service, I’m sorry. You pay quite a lot of money for 4 stars (with no parking) to be treated like that. Never had such a bad check-out experience. Plus, as I said, they didn’t give me the room I booked and the bed I asked for, so 30’ checkout delay could have been treated in a better way. I was even ready to pay an extra fee for late check-out if asked (was my bad indeed), but was never offered. Just arrogant tone.
Apart from that - really amazing hotel and facilities. Really everything was great! It’s a shame people on reception don’t know what 4 star hotel service should look like 😬
