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Fairmont Mayakoba

5.0 star property

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Photo gallery for Fairmont Mayakoba

5 outdoor pools, pool umbrellas, pool loungers
Exterior
Couples treatment room(s), sauna, steam room, body treatments
Casita, Room, 2 Queen Beds, Canal View, Beachside | Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds
Couples treatment room(s), sauna, steam room, body treatments

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • All-inclusive
  • Bar
  • Pet-friendly

Explore the area

Map
Ctra Federal Cancun - Playa Del Carmen, K, Playa del Carmen, QROO, 77710
  • El Camaleón Mayakoba Golf Course
    ‪5 min walk‬
  • Gran Coyote Golf
    ‪5 min drive‬
  • Tres Rios Ecopark
    ‪9 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪35 min drive‬

Room options

View all photos for Beach Area Casita, Suite, 1 King Bed with Sofa bed, Canal View

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Beach Area Casita, Suite, 1 King Bed with Sofa bed, Canal View

  • 103 sq m
  • Canal view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Casita, Room, 2 Queen Beds, Canal View, Beachside

Casita, Room, 2 Queen Beds, Canal View, Beachside | Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Casita, Room, 2 Queen Beds, Canal View, Beachside

  • 47 sq m
  • Canal view
  • Sleeps 4
  • 2 Queen Beds

Family Room, Connecting Rooms (Lagoon)

  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

View all photos for Fairmont, Room, 1 King Bed, Non Smoking

65-inch LED TV with satellite channels, TV, toys

Fairmont, Room, 1 King Bed, Non Smoking

  • 41 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Fairmont, Room, 2 Queen Beds, Non Smoking

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Fairmont, Room, 2 Queen Beds, Non Smoking

  • 41 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Casita, Deluxe Room, 1 King Bed, Non Smoking

Casita, Deluxe Room, 1 King Bed, Non Smoking | Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Casita, Deluxe Room, 1 King Bed, Non Smoking

  • 43 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Casita, Deluxe Room, 2 Queen Beds, Non Smoking

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Casita, Deluxe Room, 2 Queen Beds, Non Smoking

  • 45 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Casita, Signature Room, 1 King Bed, Non Smoking

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Casita, Signature Room, 1 King Bed, Non Smoking

  • 45 sq m
  • Canal view
  • Sleeps 2
  • 1 King Bed

View all photos for Casita, Signature Room, 2 Queen Beds, Non Smoking

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Casita, Signature Room, 2 Queen Beds, Non Smoking

  • 47 sq m
  • Canal view
  • Sleeps 4
  • 2 Queen Beds

Family Room, Connecting Rooms (Garden)

  • Sleeps 7
  • 1 King Bed and 2 Queen Beds

View all photos for Premium Suite, 1 King Bed, Non Smoking, Beachfront

65-inch LED TV with satellite channels, TV, toys

Premium Suite, 1 King Bed, Non Smoking, Beachfront

  • 100 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Casita, Suite, 1 King Bed, Non Smoking, Beachfront

Casita, Suite, 1 King Bed, Non Smoking, Beachfront | Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Casita, Suite, 1 King Bed, Non Smoking, Beachfront

  • 89 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Casita, Signature Suite, Multiple Beds, Non Smoking, Canal View

Casita, Signature Suite, Multiple Beds, Non Smoking, Canal View | Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Casita, Signature Suite, Multiple Beds, Non Smoking, Canal View

  • 47 sq m
  • Canal view
  • Sleeps 5
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Casita, Signature Suite, 1 King Bed, Non Smoking

Casita, Signature Suite, 1 King Bed, Non Smoking | Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Casita, Signature Suite, 1 King Bed, Non Smoking

  • 85 sq m
  • Canal view
  • Sleeps 4
  • 1 King Bed

View all photos for Fairmont, Room, 2 Queen Beds, Non Smoking, Resort View

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Fairmont, Room, 2 Queen Beds, Non Smoking, Resort View

  • 45 sq m
  • Resort view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Fairmont, Room, 1 King Bed, Non Smoking, Resort View

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Fairmont, Room, 1 King Bed, Non Smoking, Resort View

  • 41 sq m
  • Resort view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Private Pool, Canal View (Bambu)

Suite, 1 King Bed, Private Pool, Canal View (Bambu) | Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Suite, 1 King Bed, Private Pool, Canal View (Bambu)

  • 172 sq m
  • Canal view
  • Sleeps 3
  • 1 King Bed

View all photos for Casita, Room, 1 King Bed, Canal View, Beachside

Casita, Room, 1 King Bed, Canal View, Beachside | Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Casita, Room, 1 King Bed, Canal View, Beachside

  • 43 sq m
  • Canal view
  • Sleeps 2
  • 1 King Bed

View all photos for Presidential Suite, 1 King Bed (Camaleon)

Presidential Suite, 1 King Bed (Camaleon) | Terrace/patio

Presidential Suite, 1 King Bed (Camaleon)

  • 205 sq m
  • Ocean view
  • Sleeps 7
  • 1 King Bed

View all photos for Presidential Suite, 1 King Bed (Tortuga)

Presidential Suite, 1 King Bed (Tortuga) | Living room | 65-inch LED TV with satellite channels, TV, toys

Presidential Suite, 1 King Bed (Tortuga)

  • 198 sq m
  • Canal view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking (Coral)

Suite, 1 King Bed, Non Smoking (Coral) | Terrace/patio

Suite, 1 King Bed, Non Smoking (Coral)

  • 139 sq m
  • Canal view
  • Sleeps 3
  • 1 King Bed

Similar properties

On the beach, white sand, sun-loungers, beach umbrellas

Fairmont Mayakoba Riviera Maya - All Inclusive

  • Pool
  • All-inclusive
  • Spa
  • Pet-friendly
4.8 out of 5, Exceptional, (637)
The price is CHF 869
for 1 room
includes taxes & fees
5 Jun - 6 Jun
Fairmont Mayakoba Riviera Maya - All Inclusive

About this property

Fairmont Mayakoba

Luxury hotel on the beach, with 5 outdoor pools
Spend the day relaxing at the beach, practising your swing on Fairmont Mayakoba 's golf course or pampering yourself at the full-service spa. Then enjoy a meal at one of the hotel's 8 restaurants. Housekeeping is available on request.
Fairmont Mayakoba offers 401 accommodations with a safe and free newspapers. Rooms open to furnished balconies or patios. Pillowtop beds feature Egyptian cotton sheets, down duvets and premium bedding. 65-inch LED televisions come with premium satellite channels and pay-per-view films. Bathrooms include a separate bath and shower with a deep soaking bath and a rainfall showerhead. Bathrooms are also outfitted with bathrobes, slippers and designer toiletries.

This Playa del Carmen hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Hypo-allergenic bedding, change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

A golf course, an outdoor tennis court and complimentary bicycles are featured at the hotel. 5 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a waterslide, a sauna and a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The on-site spa has 20 treatment rooms, including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, facials and body wraps. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is equipped with a sauna and a steam room.

The spa is open daily. Children under 12 years old are not allowed in the spa without adult supervision. Guests under 16 years old are not allowed in the spa.

Our customers tell us that they can't get enough of the helpful staff at Fairmont Mayakoba . During your stay, you're just a quick walk from El Camaleón Mayakoba Golf Course. Enjoy features like free WiFi in public areas, free valet parking and a free beach shuttle. This property offers pet-friendly amenities, such as food and water bowls.
  • Free Wi-Fi (speed: 25+ Mbps)
  • Free valet parking and self-parking
  • For dining with a beachfront location, stop by La Cantina, one of the property's 8 restaurants and 3 bars/lounges
  • Full breakfast served daily for a fee
  • Splash around at the waterslide or swim in the 5 outdoor pools
  • Treat yourself to facials, detox wraps or massages at the spa
  • Services include babysitting, a free children's club and dry cleaning/laundry
  • On-site recreation includes a golf course, an outdoor tennis court and a 24-hour gym
  • Steps from El Camaleón Mayakoba Golf Course and 11 minutes by car from Quinta Avenida
  • Free beach shuttle service
  • Dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
Some rates at Fairmont Mayakoba are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

For a free ride to the surf and sand, catch the hotel's complimentary beach shuttle. Hit the beach and work on your tan in the sunloungers (chaise longues) or relax in the shade with complimentary cabanas and umbrellas. Summer fun is a breeze at Fairmont Mayakoba , where you can play a round of golf at the golf course, cool off in one of the 5 outdoor swimming pools and enjoy a treatment at the full-service spa.

There are 8 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a poolside bar. A computer station is on site and WiFi is free in public spaces. This luxury hotel also offers a complimentary children's club, a children's pool and outdoor tennis courts. Free self parking and valet parking are available.

This 5-star Playa del Carmen hotel is smoke free.

For a fee, guests can enjoy a full breakfast daily from 7:00 AM to 11:30 AM.
La Cantina – This beachfront theme restaurant serves lunch and dinner. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). A children's menu is available. Reservations are required.
Tauro Steakhouse – This steakhouse only serves dinner. Guests can enjoy al fresco dining (weather permitting). A children's menu is available. Reservations are required. Open daily.
La Laguna – This poolside theme restaurant specialises in Mexican cuisine and serves breakfast, lunch and dinner. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). A children's menu is available. Open daily.
Ki Beach Bar & Korean BBQ – Overlooking the ocean, this theme restaurant only serves dinner. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
Hix Bar & Lobby Lounge – Overlooking the garden, this sushi bar specialises in sushi and serves dinner and light fare. Guests can enjoy al fresco dining (weather permitting). Open daily.
Room service (during limited hours) is available.

All-inclusive details

All-inclusive room rates at Fairmont Mayakoba are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Food and beverages

À la carte meals and snacks included
Room service during certain hours (limited menu)

Awards and affiliations

Eco-certified property
This property participates in Green Key (Foundation for Environmental Education) – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, French, Italian, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • 24-hour return airport shuttle on request for a surcharge
  • Area shuttle (surcharge)
  • Free beach shuttle
  • Limo/town car service
  • Free self parking on site
  • Free valet parking on site

Food and drink

  • Daily full breakfast available 7:00 AM to 11:30 AM for a fee: USD 25 to 32 per person
  • 3 bars/lounges
  • 8 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Hix Bar & Lobby Lounge
  • Ki Beach Bar & Korean BBQ
  • La Cantina
  • La Laguna
  • Tauro Steakhouse

Things to do

  • 24-hour gym
  • 5 outdoor pools
  • Archery
  • Beach volleyball
  • Beach yoga
  • Children's pool
  • Ecotours
  • Fitness classes
  • Free bicycle rentals
  • Free children's club
  • Full-service spa
  • Golf course
  • Golf driving range
  • Golf lessons
  • Hiking/biking trails
  • Kayaking
  • Library
  • Outdoor tennis court
  • Piano
  • Pilates classes
  • Playground
  • Racquetball/squash
  • Sailing
  • Sauna
  • Snorkelling
  • Steam room
  • Surfing/bodyboarding
  • Tennis lessons
  • Waterslide
  • Windsurfing

Family friendly

  • 5 outdoor pools
  • Art supplies
  • Baby toys
  • Beach toys
  • Changing table
  • Children's books
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Free cot
  • Grocery/convenience store
  • In-room babysitting
  • Laundry facilities
  • Playground
  • Pool toys
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference centre (40,000 square foot of space)
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free beach cabanas
  • Garden
  • On the beach
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace
  • Vegetable garden

Full-service spa

  • 20 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 3 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reception hall
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Down comforter
  • Egyptian cotton sheets
  • Free cot
  • Hypo-allergenic bedding
  • Pillowtop mattress

Bathroom

  • Deep soaking bathtub
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 65-inch LED TV with premium satellite channels
  • Pay films
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: noon
Early check-in subject to availability
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 25 per pet, per night
  • Only dogs are allowed
  • Weight limit: 25 lb per pet
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 55.0 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 35.00 per person, per night
The resort fee includes:
  • Additional inclusions
  • Beach access
  • Beach loungers
  • Beach towels
  • Concierge service
  • Fitness/yoga classes
  • Housekeeping
  • In-room bottled water
  • In-room coffee
  • In-room safe
  • Pool access
  • Sporting facilities or equipment

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately USD 25 to 32 per person
  • Airport shuttle fee: USD 256 per vehicle (return)
  • Pet fee: USD 25 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 55.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
Cashless transactions are available
This property uses a grey water recycling system
Safety features at this property include a smoke detector, a security system and window guards
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
Guests booking connecting rooms are advised to contact the hotel regarding availability and high-demand period fees using the information on the booking confirmation.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Fairmont Mayakoba
Fairmont Mayakoba Hotel
Fairmont Mayakoba Hotel Playa del Carmen
Fairmont Mayakoba Playa del Carmen
Mayakoba Fairmont
Fairmont Hotel Playa Del Carmen
Fairmont Mayakoba Riviera Maya/Playa Del Carmen, Mexico
Fairmont Playa Del Carmen
Playa Del Carmen Fairmont
Fairmont Mayakoba Resort Playa del Carmen
Fairmont Mayakoba l Carmen

Fairmont Mayakoba Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 734 out of 1000 reviews
Rating 8 - Good. 171 out of 1000 reviews
Rating 6 - Okay. 42 out of 1000 reviews
Rating 4 - Poor. 34 out of 1000 reviews
Rating 2 - Terrible. 19 out of 1000 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.8/10

Eco-friendliness

Reviews

6/10 Okay

Kulbir

Stayed 4 nights in Feb 2025

6/10 Okay

Alina, Brooklyn

Travelled with family and small children, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful property but massive and requires shuttling around, which may be fine but the shuttles were inconsistent and sometimes required long waits. The service was shockingly underwhelming and frustrating for a 5 star hotel. The food was okay but not great, and very overpriced for what it was. The beach was great and plenty of shade and loungers available. The whole experience was just inconsistent. We will not be returning.
Stayed 5 nights in Feb 2025

10/10 Excellent

Rebecca

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just returned home from Mayakoba and we absolutely loved it! The property is beautiful and the rooftop bar looking over the ocean was our favourite! Arrive at 6 pm for a complimentary mixology class and then sip your cocktail while enjoying the stunning sunset. We also loved our complimentary river cruise throughout Mayakoba. In my opinion, The Fairmont is the most beautiful of the four hotels. We didn't have a problem finding loungers throughout the day by the pools or beach. They don't allow you to reserve them, so there's always options. The restaurants were delicious, we loved them all. And the staff were very friendly and helpful. Highly recommend The Fairmont Mayakoba if you're looking for quiet luxury in Mexico.
Stayed 5 nights in Feb 2025

10/10 Excellent

Victoria

Stayed 5 nights in Feb 2025

10/10 Excellent

Susan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We stayed here 15 years ago and loved it then, it has only gotten even better if that is possible! The staff were excellent, so helpful and accommodating at every turn, always smiling. We stayed in one of the hotel rooms near the lobby and it was fantastic! Gorgeous bathrooms, so luxurious. Loved the pools by the beach and the food and drink service pool or beachside. The grounds are luscious, beautiful birdsong everywhere. Our only regret is we didn't stay longer. We will definitely return sooner than 15 years!
Stayed 2 nights in Feb 2025

2/10 Terrible

Toni

Stayed 3 nights in Feb 2025

10/10 Excellent

Vasile

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Five star
Stayed 6 nights in Feb 2025

10/10 Excellent

Craig Alan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a must stay if visiting Playa del Carma. Beautiful rooms, excellent food, and superior service. Our cart driver Manuel was AWESOME!!!
Stayed 6 nights in Jan 2025

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Jeffrey

Very nice property! Staff was great and super friendly eager to help! Initial room was by a construction site, and was annoying, however they gladly moved us to a better accommodation.
Stayed 4 nights in Jan 2025

8/10 Good

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2025

2/10 Terrible

jason

Liked: Staff & service
Unauthorized charges were placed on my credit card.
Stayed 5 nights in Jan 2025

10/10 Excellent

mike

Stayed 7 nights in Jan 2025

2/10 Terrible

Dib

Stayed 7 nights in Jan 2025

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jan 2025

10/10 Excellent

Eric J., Rochester

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing. Best in Mexico no question
Stayed 6 nights in Jan 2025

8/10 Good

Anudeep

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was there with a larger group of friends and family. Nice beach, very nice facilities and very friendly staff. Dining options in nearby restaurants are extraordinarily pricey. I didnt find it to be value for the money in dining. The location and quality of accomodations was at par with other 5 star resorts I have been to around the world.
Stayed 6 nights in Dec 2024

10/10 Excellent

Anahit

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We spent one week at this beautiful resort. Fantastic if you are with kids. Amazing beach, nature food …
Stayed 6 nights in Jan 2025

10/10 Excellent

Home

Stayed 3 nights in Jan 2025

10/10 Excellent

Cecilia

Liked: Cleanliness, staff & service, property conditions & facilities
Great for families, will definitely recommend and come back again.
Stayed 6 nights in Dec 2024

10/10 Excellent

Jason

Travelled with group
Nice
Stayed 5 nights in Dec 2024

8/10 Good

Fereshteh

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service of staff was not very good and also the food in the restaurant was not as good as expected.
Stayed 8 nights in Dec 2024

10/10 Excellent

Nina

Liked: Cleanliness, staff & service, property conditions & facilities
Most kid friendly while also perfect for the adults. Peppery is beyond stunning and the staff was amazing .
Stayed 6 nights in Dec 2024

8/10 Good

Grant

Stayed 3 nights in Dec 2024

10/10 Excellent

Lanicia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed my stay here at Mayakoba and look forward to returning for a longer stay. The food and drinks were great, the service was above average as well. The grounds were breath taking, I can’t say enough about this resort!
Stayed 3 nights in Dec 2024

10/10 Excellent

Ed

Stayed 4 nights in Dec 2024