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Grand Hyatt Playa Del Carmen Resort

5.0 star property

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Photo gallery for Grand Hyatt Playa Del Carmen Resort

4 outdoor pools, open 8:00 AM to 8:00 PM, pool cabanas (surcharge)
Minibar, in-room safe, individually furnished, desk
Sauna, hot tub, steam room, body treatments, hydrotherapy, aromatherapy
4 outdoor pools, open 8:00 AM to 8:00 PM, pool cabanas (surcharge)
Minibar, in-room safe, individually furnished, desk

Reviews

8.6 out of 10
Excellent

Popular amenities

  • All-inclusive
  • Bar
  • Pet-friendly

Explore the area

Map
1a Avenida esquina Calle 26, Colonia Centro, Playa del Carmen, QROO, 77710
  • Quinta Avenida
    ‪1 min walk‬
  • Mamitas Beach
    ‪4 min walk‬
  • Playa del Carmen Maritime Terminal
    ‪18 min walk‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪49 min drive‬

Room options

View all photos for Garden View with 1 King bed with small plunge pool

Minibar, in-room safe, individually furnished, desk

Garden View with 1 King bed with small plunge pool

  • 38 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Hyatt Room with 1 King Bed

Minibar, in-room safe, individually furnished, desk

Hyatt Room with 1 King Bed

  • 37 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Hyatt Room with 2 Queen Beds

Minibar, in-room safe, individually furnished, desk

Hyatt Room with 2 Queen Beds

  • 37 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Club Room with 1 King Bed

Minibar, in-room safe, individually furnished, desk

Club Room with 1 King Bed

  • 38 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Swim Up Room with 2 Queen Beds

Swim Up Room with 2 Queen Beds | Minibar, in-room safe, individually furnished, desk

Swim Up Room with 2 Queen Beds

  • 38 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Club Partial Ocean View Room With 1 King Bed

Minibar, in-room safe, individually furnished, desk

Club Partial Ocean View Room With 1 King Bed

  • 38 sq m
  • Partial ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Club Partial Ocean View Room with 2 Queen Beds

Club Partial Ocean View Room with 2 Queen Beds | Balcony view

Club Partial Ocean View Room with 2 Queen Beds

  • 38 sq m
  • Partial ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Ocean Front Room with 2 Queen Beds

Ocean Front Room with 2 Queen Beds | View from room

Ocean Front Room with 2 Queen Beds

  • 37 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for ADA Hyatt Room with 2 Queen Beds and Roll-in Shower

ADA Hyatt Room with 2 Queen Beds and Roll-in Shower | Minibar, in-room safe, individually furnished, desk

ADA Hyatt Room with 2 Queen Beds and Roll-in Shower

  • 37 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Swim Up Room with 1 King Bed

Minibar, in-room safe, individually furnished, desk

Swim Up Room with 1 King Bed

  • 37 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Partial Ocean View Room with 2 Queen Beds

Minibar, in-room safe, individually furnished, desk

Partial Ocean View Room with 2 Queen Beds

  • 38 sq m
  • Partial ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Partial Ocean View Room with 1 King Bed

Minibar, in-room safe, individually furnished, desk

Partial Ocean View Room with 1 King Bed

  • 37 sq m
  • Partial ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Ocean View Room with 1 King Bed

Minibar, in-room safe, individually furnished, desk

Ocean View Room with 1 King Bed

  • 37 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Ocean View Room with 2 Queen Beds

Ocean View Room with 2 Queen Beds | Minibar, in-room safe, individually furnished, desk

Ocean View Room with 2 Queen Beds

  • 37 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Executive Suite King and Club Access

Executive Suite King and Club Access | Minibar, in-room safe, individually furnished, desk

Executive Suite King and Club Access

  • 76 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Club Ocean View room with 1 King Bed

Minibar, in-room safe, individually furnished, desk

Club Ocean View room with 1 King Bed

  • 38 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Oceanfront

Minibar, in-room safe, individually furnished, desk

Room, 1 King Bed, Oceanfront

  • Sleeps 4
  • 1 King Bed

View all photos for Premier Suite

Premier Suite | Minibar, in-room safe, individually furnished, desk

Premier Suite

  • Sleeps 4
  • 1 King Bed

View all photos for Grand Suite King and Club Access

Grand Suite King and Club Access | Minibar, in-room safe, individually furnished, desk

Grand Suite King and Club Access

  • 57 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Club Ocean View Room with 2 Queen Beds

47-inch flat-screen TV with cable channels, TV, iPod dock

Club Ocean View Room with 2 Queen Beds

  • 38 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Plunge Pool Suite King and Club Access

Plunge Pool Suite King and Club Access | Terrace/patio

Plunge Pool Suite King and Club Access

  • 54 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Garden View with 2 Queen bed with small plunge pool

Garden View with 2 Queen bed with small plunge pool | Minibar, in-room safe, individually furnished, desk

Garden View with 2 Queen bed with small plunge pool

  • 37 sq m
  • Sleeps 4
  • 2 Queen Beds

Similar properties

6 restaurants, international cuisine

Wyndham Alltra Playa del Carmen Adults Only All Inclusive

  • Pool
  • All-inclusive
  • Spa
  • Free WiFi
4.3 out of 5, Excellent, (2971)
The price is CHF 255
for 1 room
includes taxes & fees
13 Apr - 14 Apr
Wyndham Alltra Playa del Carmen Adults Only All Inclusive

About this property

Grand Hyatt Playa Del Carmen Resort

Luxury hotel on the beach, with 4 outdoor pools
Spend the day catching some rays at the beach, relaxing by one of Grand Hyatt Playa Del Carmen Resort's 4 outdoor swimming pools or pampering yourself at the full-service spa. Housekeeping is available on request.
Grand Hyatt Playa Del Carmen Resort offers 314 accommodations with iPod docking stations and MP3 docking stations. Rooms open to balconies. Each accommodation is individually furnished. 47-inch flat-screen televisions come with cable channels. Guests can make use of the in-room coffee/tea makers and minibars. Bathrooms include baths or showers with a rainfall showerhead, bathrobes, slippers and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include laptop-compatible safes and a hairdryer. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include change of bedsheets. Housekeeping is provided on request.

4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a sauna, a 24-hour fitness centre and complimentary bicycles.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Cenote Spa has 8 treatment rooms. Services include facials, body wraps, body scrubs and body treatments. The spa is equipped with a sauna, a hot tub and a steam room. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is open daily.
Grand Hyatt Playa Del Carmen Resort's great beach location gets high marks from our customers. During your stay, you're just a quick walk from Playa del Carmen Main Beach. You'll find features such as free WiFi in public areas, plus 4 outdoor pools and a full-service spa. Some of the pet-friendly amenities that this property offers include food and water bowls, an off-lead area and pet-sitting services.
  • Free Wi-Fi (speed: 25+ Mbps)
  • Enjoy Japanese cuisine at Sushi 'n' Raw Bar, a sushi bar with a beachfront location
  • Full breakfast served daily for a fee
  • Valet parking available for a fee
  • Take a swim in the 4 outdoor pools
  • Indulge with body scrubs, body wraps or manicures and pedicures at Cenote Spa
  • Services include babysitting, a children's club and a lifeguard on-site
  • On-site recreation includes a 24-hour gym, a steam room and a sauna
  • Guests have great things to say about the clean guestrooms and the location
  • Steps from Quinta Avenida and 4 minutes on foot from Mamitas Beach
  • Airport shuttle service available for a fee
  • Cats and dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls, an off-lead area and pet-sitting services
Some rates at Grand Hyatt Playa Del Carmen Resort are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Grand Hyatt Playa Del Carmen Resort offers its guests a full-service spa, 4 outdoor swimming pools, a sauna, and a 24-hour fitness centre. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi.

There are 14 meeting rooms available. A children's pool, spa services, and a terrace are also featured at the luxury Grand Hyatt Playa Del Carmen Resort. An airport shuttle (available on request) is available for a fee. For a fee, parking is available.

Smoking is allowed in designated areas at this 5-star Playa del Carmen hotel.

For a fee, guests can enjoy a full breakfast daily from 7:00 AM to 11:00 AM.
Sushi 'n' Raw Bar – This beachfront sushi bar specialises in Japanese cuisine and only serves dinner. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting).
La Cocina – This beachfront restaurant specialises in international cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.
Room service (during limited hours) is available.

All-inclusive details

All-inclusive room rates at Grand Hyatt Playa Del Carmen Resort are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Awards and affiliations

Eco-certified property
This property participates in Green Key (Foundation for Environmental Education) – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, French, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Return airport shuttle (surcharge) from 9:00 AM to 6:00 PM on request
  • Valet parking on site (USD 20 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available 7:00 AM to 11:00 AM for a fee: USD 36 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • La Cocina
  • Sushi 'n' Raw Bar

Things to do

  • 24-hour gym
  • 4 outdoor pools
  • Arcade/game room
  • Children's club
  • Children's pool
  • Fitness classes
  • Free bicycle rentals
  • Full-service spa
  • Pilates classes
  • Playground
  • Sauna
  • Shopping
  • Steam room
  • Yoga classes

Family friendly

  • 4 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's club (surcharge)
  • Children's pool
  • Free cot
  • Laundry facilities
  • Lifeguards on site
  • Playground
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 14 meeting rooms

Outdoors

  • Garden
  • On the beach
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 8 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Facials
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Massage
  • Reflexology
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathtub or shower
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 47-inch flat-screen TV with cable channels
  • IPod dock
  • MP3 dock

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Individual furnishings
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 6:00 AM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Guests must indicate the correct number of guests, including children and infants, at the time of booking. Extra-person fees apply for more than 2 guests per room and are collected at the property.

Access methods

Staffed front desk

Pets

  • Pets: USD 100 per pet, per stay
  • Only dogs and cats are allowed
  • Maximum 1 (weight limit: 49 lb per pet)
  • Pets cannot be left unattended
  • Food and water bowls, an off-lead area and pet-sitting services are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 30.0 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 26.72 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately USD 36 per person
  • Airport shuttle fee: USD 153 per vehicle (one-way, maximum occupancy 2)
  • Airport shuttle fee per child: USD 35 (one-way), (up to 11 years old)
  • Valet parking fee: USD 20 per day
  • Pet fee: USD 100 per pet, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 30.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve cots/infant beds
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of GBAC STAR (Hyatt)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Grand Hyatt Playa Del Carmen Resort offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. To arrange for check-in, guests must contact the property at least 72 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.
This property accepts MXN currency only for all onsite payments, including incidentals.

We should mention

  • This hotel caters to LGBTQ+ guests.
  • Pool access available from 8:00 AM to 8:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Grand Hyatt Playa Carmen Resort
Grand Hyatt Playa Carmen

Grand Hyatt Playa Del Carmen Resort Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 668 out of 1130 reviews
Rating 8 - Good. 232 out of 1130 reviews
Rating 6 - Okay. 108 out of 1130 reviews
Rating 4 - Poor. 64 out of 1130 reviews
Rating 2 - Terrible. 58 out of 1130 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Nicholas

Stayed 3 nights in Dec 2024

10/10 Excellent

Cirina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved that it was a beach front hotel. It had everything at a walking distance which was really nice! Very close to La Quinta Avenida. Area felt very safe at night!
Stayed 7 nights in Dec 2024

10/10 Excellent

Jarel

Stayed 3 nights in Dec 2024

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2024

4/10 Poor

Nicholas

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Dated modern property in need of major upgrades and investment. The property is aging and in need of repairs and updating. The bedrooms are large but badly designed. We had a plunge pool which was very cold, half empty and tired. The decking was uneven and loose. The towels are mainly frayed and threadbare. Nowhere to hang anything in the bathroom and the wardrobe was inside the bathroom. The shower merely dribbled. A hard modern look which was very dated. The TVs didn't support Netflix etc and the Chromecast didn't work. The Grill restaurant was Kosher and were unable to eat there due to Shabat. The Cochina was the alternative which was ok but more fast cafeteria than fine dining. The bars were open plan in the impressive foyer, but sit was unfortunately always windy and there was nowhere cosy and quiet to drink. the Club room was convenient and the buffets had much choice but very limited vegetarian/vegan options. Staff were very nice though. the Spa was limited to male and female jacuzzi, steam and sauna so we just didn't use them. What a waste of space having this! The massage was nice and the imposing relaxing pool inside the stone dome was very cool experience.
Stayed 2 nights in Dec 2024

6/10 Okay

YARON

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2024

10/10 Excellent

Keith

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice facility with attentive staff. Walkable to many restaurants and 5th avenue. Uncrowded when we were there.
Stayed 10 nights in Dec 2024

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2024

8/10 Good

gabriela

Travelled with partner
Liked: Cleanliness, staff & service
Property was nice but did need some maintenance. Food was overpriced. Would have been nice if plunged pool would have been warm and cleaner. Paid extra for the plunged pool in room but was unable to use as it was really cold and appeared dirty.
Stayed 4 nights in Dec 2024

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2024

10/10 Excellent

muriel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I just spent 3 nights at the Grand Hyatt for my bday and I was so pleased with my stay. First of all the hotel is incredibly beautiful. Rooms (rooms, because I requested a new room and I was accommodated immediately) are beautiful, clean, spacious and comfortable. The staff had decorated my room and left a cake for my bday. The pools are incredible. The pool area is HUUUUGE with an amazing view on the ocean. My room was maintained daily, and staff was so helpful and kind with everything. I had seen some bad reviews before I got there and was a bit nervous but it couldn’t have hoped of better for my bday. I am so grateful for my stay. If I may say one negative thing was… the food… the menu from the pool isn’t cheap and isn’t good, I’m a picky eater, but honestly…. There are hundreds of options all around the hotel so who cares. The hotel is located perfectly maybe 50 feet from la quinta and you can walk everywhere. I definitely would go back to this hotel again. Thank you for an amazing birthday.
Stayed 3 nights in Dec 2024

8/10 Good

Shannon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only negative remarks would be right after we checked in, we were invited to another desk where we were overwhelmed with things to do off property. We thought there enough wonderful amenities at the resort it felt like welcome here, now let’s leave here and visit other hotels for breakfast and other activities
Stayed 9 nights in Nov 2024

4/10 Poor

Samuel, Chicago

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities
The. Costumer. Service. Bad
Stayed 7 nights in Nov 2024

10/10 Excellent

Abel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The fairly high parking fee, and the fact that they did not inform us of it till the day of checkout.
Stayed 4 nights in Dec 2024

10/10 Excellent

Ramiro

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 5 nights in Dec 2024

8/10 Good

Joey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2024

10/10 Excellent

Emiliano

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2024

10/10 Excellent

Lyshaan

Stayed 1 night in Jul 2024

10/10 Excellent

Rebecca

Stayed 1 night in Nov 2024

8/10 Good

Kamyar

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was good
Stayed 4 nights in Nov 2024

2/10 Terrible

Manuel Estrada

Travelled with family
Disliked: Amenities
On the website says, miners are under 17. When I got there, they charged me for my son who was fifteen because they said over there.Twelve is a minor and anything over is an adult so they charged me extra when I got there the i booked all inclusive. They said its wasn't not all inclusive. They were trying to charge me again. Extra $$$$ To add on the all inclusive but on the website when u book its especially when you put the filter of packages and all inclusive they pop up and to not get any food with it was ridiculous. I would never going back to that resort again
Stayed 4 nights in Nov 2024

8/10 Good

Jalene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 10 nights in Nov 2024

10/10 Excellent

Alon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Solid resort, great welcoming service, good location
Stayed 3 nights in Nov 2024

10/10 Excellent

Donatello

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic staff, they were helpful and very friendly, great dining, beautiful views from room and throughout the hotel - only ask is to add more equipment to the gym!
Stayed 5 nights in Nov 2024

10/10 Excellent

Jay, West Covina

Stayed 4 nights in Oct 2024