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Palmaïa-The House of AïA: All Inclusive Wellness Resort

5.0 star property
VIP Access

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Photo gallery for Palmaïa-The House of AïA: All Inclusive Wellness Resort

6 outdoor pools, open 8:00 AM to 8:00 PM, free pool cabanas
King Suite Ocean View | Premium bedding, free minibar, in-room safe, blackout curtains
Coffee shop
Interior
Body treatments, hydrotherapy, aromatherapy, hot stone massages

Reviews

9.8 out of 10
Exceptional

Popular amenities

  • Bar
  • Parking included

Explore the area

Map
Paseo Xaman Ha, Lt.1, Playacar, Playa del Carmen, QROO, 77710
  • Quinta Avenida
    ‪9 min drive‬
  • Playa del Carmen Maritime Terminal
    ‪9 min drive‬
  • Xcaret Eco Theme Park
    ‪13 min drive‬
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.)
    ‪253 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Family King Suite Ocean View

Family King Suite Ocean View | Premium bedding, free minibar, in-room safe, blackout curtains

Family King Suite Ocean View

  • 50 sq m
  • Sea view
  • Sleeps 4
  • 1 King Bed and 1 Large Single Bunk Bed

View all photos for Family Master Suite

Premium bedding, free minibar, in-room safe, blackout curtains

Family Master Suite

  • 66.0 sq m
  • Sleeps 4
  • 1 King Bed and 1 Single Bunk Bed

View all photos for King Suite Ocean View

King Suite Ocean View | Premium bedding, free minibar, in-room safe, blackout curtains

King Suite Ocean View

  • 50 sq m
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Queen Suite Ocean View

Premium bedding, free minibar, in-room safe, blackout curtains

Queen Suite Ocean View

  • 50 sq m
  • Sea view
  • Sleeps 3
  • 2 Queen Beds

View all photos for King Suite with Bathtub Ocean view

Premium bedding, free minibar, in-room safe, blackout curtains

King Suite with Bathtub Ocean view

  • 50 sq m
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for King Suite with Bathtub

King Suite with Bathtub | Premium bedding, free minibar, in-room safe, blackout curtains

King Suite with Bathtub

  • 50 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Family King Suite

Premium bedding, free minibar, in-room safe, blackout curtains

Family King Suite

  • 50 sq m
  • Sleeps 4
  • 1 King Bed and 1 Large Single Bunk Bed

View all photos for Queen Suite

Queen Suite | Premium bedding, free minibar, in-room safe, blackout curtains

Queen Suite

  • 50 sq m
  • Sleeps 3
  • 2 Queen Beds

View all photos for Family Master Suite Ocean View

Premium bedding, free minibar, in-room safe, blackout curtains

Family Master Suite Ocean View

  • 66 sq m
  • Sea view
  • Sleeps 4
  • 1 King Bed and 1 Single Bunk Bed

View all photos for King Suite

King Suite | Premium bedding, free minibar, in-room safe, blackout curtains

King Suite

  • 50 sq m
  • Sleeps 2
  • 1 King Bed

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About this property

Palmaïa-The House of AïA: All Inclusive Wellness Resort

Luxury resort on the beach, with 6 outdoor pools
Catch some rays at the beach or spend the day relaxing at Palmaïa-The House of AïA: All Inclusive Wellness Resort's full-service spa. Then enjoy a meal at one of the resort's 4 restaurants. Housekeeping is available on request.
Palmaïa-The House of AïA: All Inclusive Wellness Resort offers 234 accommodations with free minibar items and laptop-compatible safes. Rooms open to furnished balconies or patios. This accommodation offers separate sitting areas. Beds feature premium bedding. A pillow menu is available. 50-inch Smart televisions come with digital channels. Bathrooms include bathrobes, slippers, designer toiletries and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include telephones; local and international calls are complimentary (restrictions may apply). Additionally, rooms include espresso makers and complimentary bottles of water. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

A health club and complimentary bicycles are featured at the resort. 6 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can pamper themselves with a trip to the on-site spa, which has 5 treatment rooms. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and facials. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and hydrotherapy. The spa is open daily.
Our customers tell us that they can't get enough of the helpful staff at Palmaïa-The House of AïA: All Inclusive Wellness Resort. During your stay, you're just a quick walk from Playacar Beach. Enjoy features like free WiFi in public areas and free self-parking, plus 6 outdoor pools.
  • Free WiFi
  • Free self-parking
  • Enjoy Mediterranean cuisine with ocean views at MAR DE OLIVO, one of the property's 4 restaurants and 3 bars/lounges
  • Take a swim in the 6 outdoor pools
  • Treat yourself to facials, body treatments or massages at the spa
  • Services include a children's club, dry cleaning/laundry and a concierge
  • On-site recreation includes a gym, complimentary bicycles and yoga classes
  • Guests have great things to say about the helpful staff and the overall condition of the property
  • Just a 3-minute drive from Piste Cyclable sur Paseo Xaman-Ha and 7 minutes from Xaman Ha Aviary
Palmaïa-The House of AïA: All Inclusive Wellness Resort is an all-inclusive resort. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Spend the day at the beach and work on your tan in the sunloungers (chaise longues) or kick back in the shade with complimentary cabanas and free beach club on site. At Palmaïa-The House of AïA: All Inclusive Wellness Resort, you can cool off in one of the 6 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 4 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 2 swim-up bars and 3 bars/lounges. WiFi is free in public spaces. This all-inclusive resort also offers a complimentary children's club, a children's pool and a health club. Limited free parking is available on a first-come, first-served basis.

This 5-star Playa del Carmen resort is smoke free.

MAR DE OLIVO – Overlooking the ocean, this fine-dining restaurant specialises in Mediterranean cuisine and only serves dinner.
LEK – This fine-dining restaurant specialises in Mexican cuisine and only serves dinner. Open daily.
UME – This fine-dining restaurant specialises in Asian cuisine and only serves dinner. Open daily.
SU CASA – This beachfront restaurant specialises in vegan cuisine and serves breakfast, brunch and dinner. Open daily.
Eolo Beach Club – This bar is located on the beach. Open daily.
24-hour room service is available.

All-inclusive details

This resort is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All à la carte meals, snacks and beverages included
24-hour room service
In-room minibar (all beverages included)
Meals and beverages at companion properties

Activities and facilities/equipment

All on-site activities and use of facilities and equipment are included.

Land activities

Fitness facilities

Lessons/classes/games

Yoga

Entertainment

On-site entertainment and activities
On-site live performances

Awards and affiliations

This property is affiliated with the International LGBTQ+ Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex and asexual (LGBTQ+) guests.
The property is a member of Preferred Hotels & Resorts.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site parking

Food and drink

  • 2 swim-up bars
  • 3 bars/lounges
  • 4 restaurants
  • A beach bar
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • Eolo Beach Club
  • LEK
  • MAR DE OLIVO
  • SU CASA
  • UME

Things to do

  • 24-hour gym
  • 6 outdoor pools
  • Beach yoga
  • Children's pool
  • Designer stores
  • Free beach club
  • Free bicycle rentals
  • Free children's club
  • Full-service spa
  • Paddleboard

Family friendly

  • 6 outdoor pools
  • Art supplies
  • Baby bath
  • Children's pool
  • Free children's club
  • In-room babysitting
  • Snack bar/deli
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Hair salon
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free beach cabanas
  • Free pool cabanas
  • On the beach
  • On the waterfront
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 5 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Smooth flooring in room
  • Wheelchair accessible (may have limitations)

Room amenities

Bedroom

  • Blackout drapes
  • Pillow menu
  • Premium bedding

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 50-inch smart TV with digital channels

Food and drink

  • 24-hour room service
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free international calls
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Separate sitting area
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property serves mostly plant-based meals.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve high chair
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.

We should mention

  • Pool access available from 8:00 AM to 8:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Sandos Palm Bay Playacar All Inclusive All-inclusive property
Sandos Palm All Inclusive All-inclusive property
Sandos Palm All Inclusive
Palmaïa Riviera Maya All Inclusive All-inclusive property
Palmaïa Riviera Maya All Inclusive Playa del Carmen
All-inclusive property Palmaïa Riviera Maya - All Inclusive
Palmaïa Riviera Maya - All Inclusive Playa del Carmen
Palmaïa Riviera Maya All Inclusive
Sandos Palm Bay Playacar All Inclusive
Palmaia Riviera Maya Inclusive

Palmaïa-The House of AïA: All Inclusive Wellness Resort Reviews

Reviews

9.8

Exceptional

Rating 10 - Excellent. 445 out of 488 reviews
Rating 8 - Good. 26 out of 488 reviews
Rating 6 - Okay. 8 out of 488 reviews
Rating 4 - Poor. 7 out of 488 reviews
Rating 2 - Terrible. 2 out of 488 reviews

10/10

Cleanliness

9.8/10

Staff & service

9.8/10

Amenities

10/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

Paulina

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were exceptionally pleasant. Food was delicious. All areas were peaceful and not overcrowded. Pools were pristine. Beach was wide and full of soft sand, and loungers and cabanas were plentiful.
Stayed 9 nights in Jan 2025

10/10 Excellent

jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First of all the stay was life changing. Although of course this a for profit resort, after a day or two the kindness of the staff and the focus on physical emotional and spiritual well being is so healing, and you may not even really notice until you are back. The place is beautiful and the instructors for the daily classes are top notch. The food is also pretty good for an all inclusive resort as they clearly use nearly all home made ingredients. Also if you want quiet, upgrade to the adults only section. There were a few scheduling issues, so I would just recommend that you not only make your spa reservations ahead of time but also confirm again as soon as you get there. and if it rains reach out to your concierge ahead of time to see if any classes have changed. but also..just relax. I will definitely be going back either alone or with family - beautiful experience.
Stayed 5 nights in Dec 2024

10/10 Excellent

GERALD Columba

Stayed 5 nights in Dec 2024

10/10 Excellent

Nasreen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I couldn't have chosen a better place for my milestone birthday and first solo trip. Palmaia goes beyond luxury with life-changing workshops, personalized spa treatments at Atlantis, and incredible healthy cuisine that never feels like a compromise. The resort's welcoming and helpful team & the atmosphere makes solo travelers feel right at home, balancing private moments with genuine connections. Already planning my return – this was exactly the meaningful celebration I needed.
Stayed 3 nights in Dec 2024

8/10 Good

Kyle

Liked: Cleanliness, property conditions & facilities, room comfort
So many positives, some negatives. Service not 5*
Writing a lengthy review since we struggled to commit to this property as it appears a little niche. We stayed for 6 nights and enjoyed it for the most part. The condition, cleanliness and style of the property are all excellent. UME was very good and some of the best sushi I've had. Yoga was great, gym facilities limited yet workable but no constant cleaning like other 5* we've stayed. The food was the single best thing and all credit to the kitchen staff for the constantly high level especially since the non-vegans would request many off-menu items or tweaks etc. Bar staff deserve a nod for their attentiveness on the few occasions we were there and the NYE was a credit to all involved, most enjoyable and well ran. On a general view point the service was patchy for this rating and price point... from missing towels, forgotten waters to multiple wrong orders, mainly in the main restaurant. The staff are super nice, friendly & helpful but could do with a few extra staff members and more training as do the middle manager we encountered who had no idea how to escalate and deal with issues when they occur. There are the tiresome sun-bed games, again a surprise for this level of hotel but we just located ourselves in the less attractive areas to avoid silly hogging that many others do.
Stayed 6 nights in Dec 2024

10/10 Excellent

Sebastian, Nassau

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious rooms, healthy food, super friendly and helpful staff, a variety of daily activities and all an around great experience!
Stayed 5 nights in Dec 2024

10/10 Excellent

Bradley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely fantastic service and amenities.
Stayed 5 nights in Dec 2024

10/10 Excellent

Elie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My Go-To for Recharging – Palmaïa, The House of Aïa Palmaïa is my ultimate reset button—I’m on my third visit, and it just keeps getting better. The stunning beachfront, plant-based food, and incredible wellness programs (yoga, sound healing, and more) are exactly what I need to recharge. Every time I leave, I feel transformed, centered, and ready to take on life again. If you need a place to truly reconnect with yourself, this is it. Absolute magic!
Stayed 7 nights in Dec 2024

10/10 Excellent

Dariene, Valley Village

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel and property was amazing. The food was absolutely declious and healthy. The ocean water was so warm and inviting. I highly recommend this place to anyone looking for a luxury experience and also healthy life force energyeating. I would definitely go back here.
Stayed 2 nights in Nov 2024

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities
Loved all the wonderful vegan food, pristine beach, excellent staff, beautiful oceanview rooms and wellness activities. Going back for sure!
Stayed 10 nights in Dec 2024

10/10 Excellent

Farah, BURKE

Liked: Cleanliness, staff & service, property conditions & facilities
Gorgeous place
Stayed 4 nights in Dec 2024

10/10 Excellent

Stephanie, Queens

Stayed 3 nights in Oct 2024

10/10 Excellent

Farah, BURKE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful magical place, will be returning back.

10/10 Excellent

Dasheika

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Dec 2024

10/10 Excellent

Altynay

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort with excellent dining options. Appreciate that they have so many delicious vegan options. Staff is super friendly and attentive.
Stayed 4 nights in Dec 2024

10/10 Excellent

KRISTY

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect
Stayed 3 nights in Dec 2024

10/10 Excellent

John

Stayed 5 nights in Dec 2024

10/10 Excellent

Kazem, Ann Arbor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Dec 2024

10/10 Excellent

vedat

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best resort ever
Stayed 5 nights in Dec 2024

10/10 Excellent

Ruchit

Stayed 3 nights in Dec 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My new favorite resort
This hotel is everything I dreamed a plant-based all-inclusive could be! The staff was so kind and attentive, the food was beautifully presented and delicious, our spa treatment was magical and walking though the property was like being on a movie set, everything was pristine. Definitely worth the upgrade to the adults-only room. Can't wait to go back
Stayed 4 nights in Dec 2024

10/10 Excellent

kinjal

Great property clean great staff great for solo women travelers
Stayed 2 nights in Dec 2024

10/10 Excellent

Sinziana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2024

4/10 Poor

Netta

Travelled with family
Disliked: Property conditions & facilities, room comfort
A disappointing experience
Shower with cold water. We figured out the second day that you need to let the water running for 15-20 minutes until you get hot water. They kept replenish only 3 towels for 4 people even when we told them repeatedly it's not enough. The food is subpar and the non vegan options are really poor in selection and quality. The door to the balcony was extremely heavy. It was impossible for my daughter (she's 12) to open it by herself. And it keeps on and on. We paid over $1000 a night for a suite and it was extremely disappointing for us.
Stayed 4 nights in Nov 2024

10/10 Excellent

mariel

Stayed 5 nights in Oct 2024