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Platinum Yucatan Princess Adults Only - All Inclusive

5.0 star property
VIP Access

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Photo gallery for Platinum Yucatan Princess Adults Only - All Inclusive

View from property
Aerial view
13 outdoor pools, pool umbrellas, pool loungers
8 bars/lounges, 2 poolside bars, beach bar
8 bars/lounges, 2 poolside bars, beach bar

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Hot tub
  • Breakfast included

Explore the area

Map
Prolongacion 5ta Avenida, Mz 20 Lote 006, Playa del Carmen, QROO, 77710
  • Playa Xcalacoco
    ‪16 min walk‬
  • Gran Coyote Golf
    ‪7 min drive‬
  • El Camaleón Mayakoba Golf Course
    ‪8 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪42 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Suite, Round Bed, Swimout (Honeymoon)

Suite, Round Bed, Swimout (Honeymoon) | Living area | 42-inch plasma TV with satellite channels, TV

Suite, Round Bed, Swimout (Honeymoon)

  • 82 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, Swimout (Platinum)

Free minibar, in-room safe, desk, blackout curtains

Deluxe Room, Swimout (Platinum)

  • 54 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite (deluxe)

Free minibar, in-room safe, desk, blackout curtains

Junior Suite (deluxe)

  • 55 sq m
  • Sleeps 3
  • 2 Double Beds and 1 Single Sofa Bed OR 1 King Bed and 1 Single Sofa Bed

View all photos for Junior Suite, Hot Tub (deluxe)

Free minibar, in-room safe, desk, blackout curtains

Junior Suite, Hot Tub (deluxe)

  • 55 sq m
  • Sleeps 3
  • 2 Double Beds and 1 Single Sofa Bed OR 1 King Bed and 1 Single Sofa Bed

View all photos for Suite, Round Bed (Honeymoon)

Suite, Round Bed (Honeymoon) | Free minibar, in-room safe, desk, blackout curtains

Suite, Round Bed (Honeymoon)

  • 82 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room (Platinum)

Free minibar, in-room safe, desk, blackout curtains

Deluxe Room (Platinum)

  • 54 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, Pool Access ((Swimout) Deluxe)

Junior Suite, Pool Access ((Swimout) Deluxe) | Free minibar, in-room safe, desk, blackout curtains

Junior Suite, Pool Access ((Swimout) Deluxe)

  • 55 sq m
  • Sleeps 3
  • 1 King Bed and 1 Single Sofa Bed

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  • Free WiFi
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The price is CHF 204
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About this property

Platinum Yucatan Princess Adults Only - All Inclusive

Adults-only beachfront property with 13 outdoor pools
Catch some rays at the beach or spend the day relaxing at Platinum Yucatan Princess Adults Only - All Inclusive 's full-service spa. Then enjoy a meal at one of the property's 6 restaurants.
Platinum Yucatan Princess Adults Only - All Inclusive offers 470 air-conditioned accommodations with free minibar items and a safe. Rooms open to furnished balconies or patios. 42-inch plasma televisions come with satellite channels. Bathrooms include a separate bath and shower, bathrobes, slippers and complimentary toiletries.

This Playa del Carmen property provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is provided on a daily basis.

13 outdoor swimming pools are on site along with Access to hot tub. Other recreational amenities include outdoor tennis courts, a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Princess Spa Platinum has 8 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, facials and body scrubs. The spa is equipped with a sauna, a steam room and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is open daily.
Our customers tell us that they can't get enough of the free breakfast at Platinum Yucatan Princess Adults Only - All Inclusive . During your stay, you'll be within walking distance of Playa Xcalacoco. Features include free WiFi in public areas and free self-parking, plus 13 outdoor pools.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self-parking
  • Enjoy international cuisine at Yucatan, one of the property's 6 restaurants and 8 bars/lounges
  • Take a swim in the 13 outdoor pools or soak in the hot tub
  • Treat yourself to deep-tissue massages, hydrotherapy or reflexology at Princess Spa Platinum
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes 6 outdoor tennis courts, a gym and a steam room
  • Guests love the breakfast and restaurant
  • 12 minutes by car from Quinta Avenida and 8 minutes from El Camaleón Mayakoba Golf Course
Platinum Yucatan Princess Adults Only - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Platinum Yucatan Princess Adults Only - All Inclusive offers its guests a full-service spa, 13 outdoor swimming pools, outdoor tennis courts, and Access to hot tub. There are 6 restaurants on site, as well as a nearby snack bar/deli and a nearby corner/local shop. For a drink, you can stop by one of the on-site bars, including 2 poolside bars and 8 bars/lounges. Free breakfast is available daily. Public spaces have free WiFi.

You'll find a business centre on site. Event space at this property measures 6426 square feet (597 square metres) and includes conference space. A nightclub, a fitness centre, and a sauna are also featured at the luxury Platinum Yucatan Princess Adults Only - All Inclusive . Self parking is free.

This 5-star Playa del Carmen property is smoke free.

Guests are served a free buffet breakfast daily from 7:00 AM to 10:00 AM.
Yucatan – This buffet restaurant specialises in international cuisine and serves breakfast, lunch and dinner.
Bruschetta – This theme restaurant specialises in Italian cuisine and only serves dinner. Open daily.
Rodeo Grill – This theme restaurant specialises in Tex-Mex cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar. Open 24 hours. Open daily.
Aroma – This fine-dining restaurant specialises in international cuisine and only serves dinner. Open daily.
Asiatico – This theme restaurant specialises in Asian cuisine and only serves dinner. Open daily.
24-hour room service is available.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
24-hour room service
In-room minibar (all beverages included)
Meals and beverages at companion properties

Activities and facilities/equipment

All non-motorised water sports, land activities and use of recreational facilities and equipment are included.

Land activities

Fitness facilities
Football
Tennis
Tennis lessons
Volleyball

Lessons/classes/games

Aerobics
Dancing

Entertainment

On-site entertainment and activities
Access to on-site nightclubs

Awards and affiliations

Eco-certified property
This property participates in Travelife – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:00 AM
  • 2 poolside bars
  • 6 restaurants
  • 8 bars/lounges
  • A beach bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Aroma
  • Asiatico
  • Bruschetta
  • Rodeo Grill
  • Yucatan

Things to do

  • 13 outdoor pools
  • 6 outdoor tennis courts
  • Archery
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Fitness classes
  • Full-service spa
  • Golf driving range
  • Gym
  • Hot tub
  • Nightclub
  • Sauna
  • Shopping
  • Steam room

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 6,426 square feet of conference space
  • Business centre

Outdoors

  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 8 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Steam room
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathtub or shower
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • 42-inch plasma TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • LED lighting
  • Living room
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Contactless check-in and check-out are available
Late check-in subject to availability
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector, a security system and a first aid kit
Front desk staff will greet guests on arrival at the property.
This property enforces a strict dress code in the restaurants.

We should mention

  • For stays on 24 December, the total price shown includes a charge for a mandatory Christmas Eve gala dinner.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • This is an adults-only property and guests under 18 years old aren't allowed.

Property is also known as

Platinum Yucatan Princess Adu
Platinum Yucatan Princess All Suites Playa del Carmen
Platinum Yucatan Princess All Suites Resort
Platinum Yucatan Princess All Suites Resort Playa del Carmen
Platinum Yucatan Princess Adults All inclusive Playa del Carmen
Platinum Yucatan Princess Adults Playa del Carmen
Platinum Yucatan Princess Adults

Platinum Yucatan Princess Adults Only - All Inclusive Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 1338 out of 2580 reviews
Rating 8 - Good. 651 out of 2580 reviews
Rating 6 - Okay. 321 out of 2580 reviews
Rating 4 - Poor. 141 out of 2580 reviews
Rating 2 - Terrible. 129 out of 2580 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Mary

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 8 nights in Apr 2023

6/10 Okay

Marina

Travelled with family
OK
Stayed 7 nights in Jan 2025

10/10 Excellent

Angela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property did a great job hosting, there were different events daily and the beach was very close and clean. First time not being sold on a timeshare while at a facility. They even upgraded our room for free. Definitely recommend.
Stayed 4 nights in Jan 2025

10/10 Excellent

Vincent Martin Battestelli

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredible. We had a group of friends and couldnt have asked for a better time. Jonathan and Luna (i think that was their names) running the entertainment evey night did a great job. Every night had entertainment. Casino games. A mexican game night. And the prizes were hats tshirts etc. Not just junk. We did a fishing excursion. Chefs Rubicel and Hector cooked up the fish we caught and it was delicious. The food was great at the buffet. Im usually a "reservation every night" guy but the buffet was so good and had pretty much all the dishes anyway. You really do go up to the counter and pick out a steak. And they cook it perfectly. The tacos were great. There was a pork station that I will compare every buffet to now. They did sushi one night and brought in the chef from the restaurant and he hand made it for you. So good. The beach resturant was great. Hot food and a nacho bar. Ceviche out in the sun isnt for me but the wings were way better than I expected. Good drinks. Theyll make you whatever you want and a good selection. Good friendly service from every one. Stage shows were fun. Good pool. We were back in the suite area so it was nice and quiet. The foam party was cool. The batting cages are probably more fun in Not August. We were melting but they worked. Slight issue with our reservation but the guy in the office knew exactly how we could correct it. Bed was pretty uncomfortable. Lock your sliding door if on the first floor. Coatis know how to open them.

10/10 Excellent

Yasna MARCELA, croton on hudson

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good
Stayed 5 nights in Jan 2025

8/10 Good

Mary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was nice and comfortable. The food was very good, but the service in the restaurants was sometimes lacking in that it was very slow. The drinks were very good and bar service was great. We also enjoyed the nightly entertainment. The beach was a short walk, and had lots of chairs, a beach bar and small outdoor cafe. There are a lot of rocks in the water so bring water shoes. We had a nice room with a king bed, pool view and large balcony. Pool towels are in the room, not the pool. We didn’t have a way to exchange wet pool towels except to go through housekeeping. Our room never felt really clean. The floor wasn’t swept daily, and there were cobwebs behind the door. Overall, we enjoyed our stay.
Stayed 4 nights in Jan 2025

6/10 Okay

Juan Carlos

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
Night entertainment was good, staff was great at the bars while some of the wait staff at the Yucatan buffet need to be more attentive. The room where we were had a small water leak coming from back of the toilet upon arrival (There was maintenance staff hammering for couple of days in the next room), went about my business thinking nothing if it..It was flooding the entrance to the the room a couple of days later. We were moved to a different room where the walls in the bathroom looked just like the other bathroom with the paint blowing out from humidity and a strong mildew smell.
Stayed 6 nights in Jan 2025

6/10 Okay

Monica

Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The staff wasn’t very friendly and the food at the buffet could have been better.
Stayed 7 nights in Jan 2025

6/10 Okay

Sonia

Travelled with group
Disliked: Cleanliness
Rooms were not the cleanest and the resort was a bit old. Wait staff at the restaurants were very rude and not accommodating, but the staff everywhere else was very kind. Beach access was great (probably the nicest along that whole stretch of resorts) and it was always easy to find a spot. The resort is not big and so it is easy to get around.
Stayed 5 nights in Jan 2025

8/10 Good

Delroy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2025

10/10 Excellent

Yohanna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice resort
Stayed 6 nights in Sep 2024

10/10 Excellent

Marcel

Travelled with family, Travelled with partner, Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Been here for the 3rd time and I have absolutely loved it every time. Best 5 star adults only resort for the price in Mexico
Stayed 7 nights in Jan 2025

8/10 Good

Brian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Basically, it was really nice, and the staff was great. In regards to cleanliness, there were some opportunities in our suite bathroom. It was clear a deep clean and not been performed in a while
Stayed 6 nights in Jan 2025

10/10 Excellent

Nathan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Considering this is meant to be a bit more of a "budget friendly" all inclusive, it had everything we could have wanted. Had a junior deluxe swim out unit and it was fantastic, highly recommend the swim out room. Food was plentiful and tasty, entertainment was surprisingly good, drinks were extra boozy, and there was plenty of activities to keep us busy for a week. Plus you get access to all the amenities of the much larger resort right next door (like night club, sports bar, beach volleyball) and everything takes only minutes to walk to. Highly recommend this resort!
Stayed 7 nights in Jan 2025

8/10 Good

Henry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place with friendly staff.
Stayed 4 nights in Jan 2025

8/10 Good

William Douglas Edward

Liked: Cleanliness, staff & service, property conditions & facilities
Good place for a vacation affordable but not the best bea h but super quiet
Stayed 7 nights in Jan 2025

10/10 Excellent

Tony, Elmont, NY

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Jan 2025

10/10 Excellent

Seham, Burlington

Amazing
Stayed 4 nights in Jan 2025

10/10 Excellent

Antonio

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, quiet, good food
Stayed 5 nights in Jan 2025

10/10 Excellent

Ida

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our 2nd stay at this resort and we will come back for more. The adults only shows at night are very fun and engaging. We loved our swim out room at building 3 because it was close to the main pool with all activities and music. Entertainment during the day was excellent, however, some activities were cancelled to rainy weather. Shout out to Rhamses, Joni, and Luna from the entertainment team for making our stay comfortable and fun. Also, Bryan from Yucatan buffet was the best waiter ever. We will definitely visit again.
Stayed 7 nights in Jan 2025

2/10 Terrible

Michael

Travelled with partner
Stayed 7 nights in Jan 2025

8/10 Good

Conrad Nathan Van, Chilliwack

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We loved our swim-out, the entertainment at night was good, and the beach was nice. The negatives were: poor quality and selection of meals for room-service, no self-serve drinks, no towels at beach or pools, only one beer on tap, and not a great selection of restaurants. Didn’t feel like a 5 star.
Stayed 6 nights in Jan 2025

10/10 Excellent

Taylor

Stayed 3 nights in Jan 2025

8/10 Good

Maritza

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2025

2/10 Terrible

Jacob

Travelled with family, Travelled with group
Disliked: Staff & service
For an all-inclusive, you were required to buy something to get what you already paid for. To sit at a certain table, I was required to buy a bottle of wine (we don't drink wine) at the steakhouse. I was required to buy lobster for teppanyaki. No one else at my table was required to purchase it, so that was a little heart breaking and felt scammed. Drinks were good and the bartending staff did a nice job. Food was by far the biggest disappointment. The buffet didn't follow its own schedule and often times wasn't open for lunch/dinner on time. The food seemed like it was sitting under the heaters for hours. Most of it was very dry. The steak house used meats I would feed my dogs, Teppanyaki chicken and lobster required water to wash it down. Pasta was watery and flavorless at the Italian restaurant. Room service was probably the "best" food at the resort but took forever to get after ordering. Much of the staff seemed crabby or not happy to be there. Woke one morning to find a bunch of empty cups and dirty plates sitting around the pool near our neighbor's room from a previous evening. We will not be returning or recommending this resort or any sister locations to anyone.
Stayed 4 nights in Jan 2025