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Princess Family Club Riviera

5.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Princess Family Club Riviera

View from property
On the beach, white sand, sun-loungers, beach umbrellas
Meeting facility
Family Room (Club) | Free minibar, in-room safe, desk, iron/ironing board
Sports facility

Reviews

8.0 out of 10

Very good

Popular amenities

  • Bar
    Bar
  • Pool
    Pool
  • All-inclusive
    All-inclusive
  • Breakfast included
    Breakfast included
  • Spa
    Spa
  • Gym
    Gym

Explore the area

Map
Prolongación 5ta Avenida Mza 20 Lote 06, Playa del Carmen, QROO, 77710
  • Playa Xcalacoco
    18 min walk
  • Gran Coyote Golf
    6 min drive
  • El Camaleón Mayakoba Golf Course
    7 min drive
  • Playa Del Carmen, Quintana Roo (PCM)
    19 min drive

Room options

View all photos for Family Room (Club)

Family Room (Club) | Free minibar, in-room safe, desk, iron/ironing board

Family Room (Club)

  • 58 sq m
  • Sleeps 5
  • 1 King Bed and 3 Single Bunk Beds OR 2 Double Beds and 1 Single Sofa Bed

View all photos for Family Room, Pool Access (Club)

Free minibar, in-room safe, desk, iron/ironing board

Family Room, Pool Access (Club)

  • 59 sq m
  • Sleeps 5
  • 1 King Bed and 3 Single Bunk Beds OR 2 Double Beds and 1 Single Sofa Bed

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The price is CHF 375
for 1 night
includes taxes & fees
5 Dec - 6 Dec
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About this property

Princess Family Club Riviera

Luxury resort on the beach, with 12 outdoor swimming pools
Catch some rays at the beach or spend the day relaxing at Princess Family Club Riviera's full-service spa. Then enjoy a meal at one of the resort's 12 restaurants.
Princess Family Club Riviera offers 144 accommodations with free minibar items and a safe. Rooms open to balconies or patios. Plasma televisions come with cable channels.

Bathrooms include baths or showers with in-room jetted baths and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is offered on a daily basis and hairdryers can be requested.

6 outdoor tennis courts and a health club are featured at the resort. 12 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a waterslide and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the resort's full-service spa, Spa Princess. Services include deep-tissue massages, hot stone massages, facials and body wraps. The spa is equipped with a sauna and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.
Our customers tell us that they can't get enough of the helpful staff at Princess Family Club Riviera. During your stay, you'll be within walking distance of Playa Xcalacoco. Free breakfast, free WiFi in public areas and free self-parking are available.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self-parking
  • Enjoy international cuisine at Buffet Family Club, one of the property's 12 restaurants and 20 bars/lounges
  • Splash around at the waterslide or swim in the 12 outdoor pools
  • Indulge with facials, deep-tissue massages or manicures and pedicures at Spa Princess
  • Services include babysitting, a free children's club and dry cleaning/laundry
  • On-site recreation includes 6 outdoor tennis courts, a gym and basketball
  • 7 minutes by car from El Camaleón Mayakoba Golf Course and 11 minutes from Quinta Avenida
Princess Family Club Riviera is an all-inclusive resort. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Lie back and work on your tan with relaxing beach amenities, such as umbrellas and sunloungers. At Princess Family Club Riviera, you can cool off in one of the 12 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is available daily. There are 12 restaurants on site, along with a nearby corner/local shop. You can enjoy a drink at one of the bars, which include 20 bars/lounges, a beach bar and a poolside bar. WiFi is free in public spaces. This all-inclusive resort also offers a complimentary children's club, a children's pool and outdoor tennis courts. Self parking is free.

Smoking is allowed in designated areas at this 5-star Playa del Carmen resort.

Guests are served a free buffet breakfast daily from 7:00 AM to 10:00 AM.
Buffet Family Club – This buffet restaurant specialises in international cuisine.
Verde – This buffet restaurant specialises in international cuisine. Open daily.
Naranja – This buffet restaurant specialises in international cuisine. Open daily.
Mama Mía – This theme restaurant specialises in Italian cuisine. Reservations are required. Open daily.
La Vaquería – This theme restaurant specialises in local and international cuisine. Open daily.
24-hour room service is available.

All-inclusive details

This resort is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Food and beverages

All buffet and à la carte meals, snacks and beverages included
In-room minibar (all beverages included)
Meals and beverages at companion properties

Activities and facilities/equipment

All non-motorised water sports, land activities and use of recreational facilities and equipment are included.

Land activities

Fitness facilities
Football
Tennis
Volleyball

Lessons/classes/games

Aerobics
Dancing

Entertainment

On-site entertainment and activities
Access to on-site nightclubs
On-site live performances
Theme parties

Languages

English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:00 AM
  • 12 restaurants
  • 20 bars/lounges
  • A beach bar
  • A poolside bar
  • A swim-up bar

Restaurants on site

  • Buffet Family Club
  • La Vaquería
  • Mama Mía
  • Naranja
  • Verde

Family friendly

  • 12 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free children's club
  • Free cot
  • Free rollaway/extra bed
  • Free supervised activities for children
  • Grocery/convenience store
  • In-room babysitting
  • Laundry facilities
  • Playground
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 27,254 square feet of conference space
  • Business centre

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 3 floors
  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Free rollaway/extra bed

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer (on request)
  • Jetted bathtub
  • Private bathroom
  • Towels provided

Entertainment

  • Plasma TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Princess Family Club Riviera

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cots (infant beds)!

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a security system and a first aid kit
Front desk staff will greet guests on arrival.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Family Club Grand Riviera Princess All Inclusive
Family Club Grand Riviera Princess Playa del Carmen
Family Club Grand Riviera Princess
Family Riviera Princess Inclu
Princess Family Riviera Carmen
Family Club Grand Riviera Princess
Princess Family Club Riviera Resort
Princess Family Club Riviera All Inclusive

Princess Family Club Riviera Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 304 out of 722 reviews" "
Rating 8 - Good. 218 out of 722 reviews" "
Rating 6 - Okay. 114 out of 722 reviews" "
Rating 4 - Poor. 46 out of 722 reviews" "
Rating 2 - Terrible. 40 out of 722 reviews" "

8.6/10

Cleanliness

8.2/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

maila

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2024

8/10 Good

Densy

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Staff and cleanliness were very good. But the property needs to be upgraded.
Stayed 5 nights in Aug 2024

4/10 Poor

Mary

Stayed 5 nights in Aug 2024

6/10 Okay

Kristine Harris

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
great place
Stayed 6 nights in Jul 2024

10/10 Excellent

Brenda Iliana Toscano

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the vibe and the amenities available for families. The kids pool area was super cute and our room was very spacious and we enjoyed the touches like beach bag and beach toys that were provided for the children. I liked the daily activities and also liked the central location of the resort for when we did off site excursions. Overall good experience
Stayed 5 nights in Jul 2024

8/10 Good

April

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
We loved our stay! The room accommodated our family of 5. The wildlife was fun to see each day and the beach/ocean was a beautiful turquoise blue. We enjoyed trying all the restaurants for dinner. Amazing trip!
Stayed 6 nights in Aug 2024

10/10 Excellent

Alejandra Paola

Travelled with family
Liked: Staff & service, room comfort
Stayed 4 nights in Aug 2024

2/10 Terrible

Deyci

Disliked: Staff & service
We arrived 9:40 pm because our flight was delayed. Our check in took 45 mins (the longest check in time for me) we had 3 kids with us that were tired and hungry. The check out was about 20 mins. The receptionists in both occasions were unfriendly and unwelcoming. Was charged two extra fees
Stayed 1 night in Aug 2024

6/10 Okay

Norma

Travelled with family and small children
Disliked: Cleanliness
En el hotel no hay wifi gratis. El personal del lobby GRAND RIVIERA es bastante grosera, tanto los del bar del lobby como los que están afuera recibiendo gente, bastante desagradables. La parte de family selection está perfecta para ir con niños pequeños, está apartada del resto del hotel y tiene su propio restaurante buffet con temática de piratas y su propia heladería para los niños. Todo el personal de family selection es muy amable. Las recamaras de family selection son amplias, limpias y modernas; tienen peluches, pantuflas y juguetes de arena como obsequio para los niños. El restaurante de pirata es muy bueno: el menú adecuado a niños pero también con variedad para adultos. Muy buen servicio por parte de Marilú y meseros. El area de alberca para niños con temática de pirata está muy bonita pero hay pocos lugares de sombra. Esta parte del hotel está lejos de la playa pero hay un carrito qué pasa constantemente haciendo el circuito para llevar gente. El snack bar de la playa que corresponde al family selection no es agradable, es una estructura de barras de madera sin protección contra el sol y está completamente forrada de malla ciclónica, hace mucho calor entre las 11:00 y 16:00 y la comida es mala. Por la noche no hay actividades para niños, el Show de la noche es para gente más grande. Durante las horas de sol 11:00-16:00 hay muy pocos espacios de sombra, el hotel tiene muchos caminos largos para llegar a albercas, etc y es pesado caminar bajo el sol.
Stayed 4 nights in Jul 2024

10/10 Excellent

Jorge, San juan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2024

8/10 Good

Kirijan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good place.
Stayed 5 nights in Jul 2024

2/10 Terrible

Yosvel Gonzalez

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The toilet in my room was broken I told the service manager I they didn’t do nothing lavatory sink also broke in my sister-in-law room same problem with the toilet having cracked, the service in the bar areas terrible only the special restaurant the services are good, but not excellent. I not recommend this hotel. El toilet the mi habitación están roto también el lavatorio sink, el de mi cuñada también tenía el mismo problema, los dependientes te atiende con ma gana, solo en los restaurantes especializados estuvo mejor. Le deje saber del toilet con problemas y no le hicieron caso. No lo recomiendo
Stayed 5 nights in Jul 2024

10/10 Excellent

ADRIAN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, delicious food and great pools
Stayed 6 nights in Jul 2024

10/10 Excellent

Kareema

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Jul 2024

6/10 Okay

Geisy

Liked: Cleanliness
Stayed 5 nights in Jul 2024

8/10 Good

Michelle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jul 2024

10/10 Excellent

Shannon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The availability of food and drinks for the price was quiet good. Transportation is a bit pricy and some of the other expenses are too but over all a wonderful time.
Stayed 6 nights in Jul 2024

2/10 Terrible

Katherine

Disliked: Cleanliness, staff & service
Stayed 5 nights in Jul 2024

2/10 Terrible

Karla

Travelled with family, Travelled with family and small children, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My family traveled to Princess Family Club Riviera in July 2024. Upon arrival, the lobby looks very nice but if you are staying at the “exclusive” family club you will need to check in downstairs in their own reception deck which only has one receptionist at all times to handle all matters. The room wasn’t terrible, they did provide beach toys for each kid and slippers… but our mini fridge and AC in the room did not cool well. The food at the buffet was fine but you will need to get lucky in order to each at one of their restaurants as their reservations get booked up quickly. The adult pools size were decent… but would’ve liked cleaner pool and pool-side area, especially considering the amount of coatis running around digging for food. Entertainment was poor. The entertainment crew played the same 2 games everyday for few minutes, and the same 3 zumba songs. At night, they did have silent party and singers but that’s about it. As for the kids… what a disappointment! The “water park” is actually three little water slides most suitable for a 3 year old. My 8 year old was so over it within the first 15 minutes. The kids club is 1 small space with a few old toys and gaming options. Ice cream parlor and kids buffet also very over-rated. Customer service was OK, we encountered some staff that were friendly and willing to help, and then others including the general manager who listened but with a careless affect and no resolution to issues.
Stayed 5 nights in Jul 2024

2/10 Terrible

Ligia

Travelled with family, Travelled with family and small children
Disliked: Amenities
This resort is huge, and the staff do not provide you with instructions of where to go. The resort has golf cars but for a resort so huge, they should have more cars to move people around. There is only one elavator. The place has a dirty stanked water. It’s supposed to be all inclusive but they charge for internet, or better quality food, they have cheap liquor. Their main purpose is to sell you excursions. The entertainment choices are very poor. The big pool is at the end of the resort, you have to walk for a while. I give this place 3 starts. Do not go for the reviews that say it’s an excellent place. I don’t know why people will say that. This place customer service is extremely poor. Check in is at 3pm but the rooms are never ready and after traveling for hours, you still have to wait for your room. I will never recommend or visit this resort ever again.
Stayed 4 nights in Jul 2024

2/10 Terrible

JENNIFER

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place ruined our family vacation! How can you possibly take a reception area seriously when it feels like walking into a Chuck E. Cheese with no games. First during check in they try to give you the room past 3:00pm. I had to be adamant that check in is @3 in order to get my room key. They gave it to me @3:12. They do this to everyone so be prepared. The staff didn’t give me a map or any instructions so I had to figure everything out this place on my own. There are cockroaches everywhere it’s disgusting. The rooms smell like sewage. Mind you I went with family members and we each had 4 rooms in total with the same experience. The food is AWFUL. I have never eaten tasteless food. Don’t even bother reserving for a restaurant as it’s always full. The staff are rude and don’t recognize you at all. The staff who hosted the silent party were the rudest human beings ever. The main pool looks nice but once you’re in it you feel dirty and the tiles are breaking so you think you’re stepping on glass. The “aquatic park” is more like a splash pad. The beach is ugly .. it was black. I asked the staff why it was so dark and he said the water that comes from the hotel goes there. I asked if the beach was even safe and he said some people get allergic reactions. It was terrible, terrible, terrible. I’ve been to many resorts and this by far is the worst place I’ve ever stepped foot in.
Stayed 2 nights in Jul 2024

2/10 Terrible

Jazmin

Travelled with family
We lost 3 days of our vacation due to the hurricane. Granted the staff can’t predict or change the weather, but things could’ve been managed so much differently.
Stayed 5 nights in Jul 2024

8/10 Good

Mateusz

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
We stayed for seven days at the family club, pool access which means your on the ground floor in a row of rooms connected to a shared pool. You'll be a few meters away from a small drink stand and on the other side is essentially a kids pavilion with a splash pad, an indoor games area and a dedicated kids food area. Our kids (about 10y) loved it. Rooms: are nice but these are not 5 star rooms. The size is, the decor more or less is what you'd expect at a decent hotel, comfortable king sized bed and the kids had their bunk beds which they loved. Downsides: rooms are stale when you walk in, nearly everyone we talked to either complained about stale air or moved rooms and realized the next room smelled the same. We had to open our door for two days, it's a bit mildewy/dusty but beware when you open your doors, mexican racoons are going to try to get in keep watch. Our bathroom smelled the entire time, the level of cleaning was helpful but not 5 star. Grounds and food: grounds are beautiful, beach is beautiful, pools are wonderful, bars are perfect, the grounds are absolutely massive lots of exploring to do. People are great, lots of activities. You can tell the people that work there care. The bad part: the buffets are just ok. Lack variety. We craved real chocolate by the time we left, it seemed like that just doesn't exist in any cake, cookie, etc ice cream is not actually ice cream it's some kind of water/cream concoction you'd find in a ice cream truck.
Stayed 6 nights in Jul 2024

6/10 Okay

omar rafael perez

Travelled with family, Travelled with family and small children
Disliked: Amenities
The Hotel is okay, they gave us a room with 2 beds and a sofa for 5 people when we paid extra for the deluxe room that was supposed to have bunk beds. We paid extra when we checked in for the platinum bracelet but the truth is it's not worth it. There are only 1-2 waiters around the pools. The food is not very good, they do not have much selection and all restaurants have extra charges. We took our 3 children and they were very bored because there were almost no events for children... the kids club etc .. they are more for younger kids. The beach is very dirty and ugly. The rooms are far from the pools and the beach. There are some animals called coati, at first it was nice to see them but then it became a headache, these animals steal your food, drinks and if you leave chips or your personal things on the chairs they open the chips or take things that attract them . Another thing is that there are too many mosquitoes, normally we don't care but these mosquitoes bite you a lot! I recommend you bring repellent. And another thing, alcohol is horrible. The beer is bad and they only have 3 selections!

6/10 Okay

Miguel

Travelled with family
Liked: Staff & service
Las habitaciones del family necesitan con urgencia una renovación es la tercera vez que me hospedo ahi pero esta vez lo vi muy arruinado Lo otro tendria que cambiar la comida x algo un poco mas elaborado han vajado muchisimo la calidad Los entretenimientos no se que les paso nada que ver con an̈os anteriores la verdad que esta vez no se puede recomendar para nada
Stayed 7 nights in Jun 2024