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The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites

4.5 star property
VIP Access

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Photo gallery for The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites

Indoor pool, outdoor pool, open 8:00 AM to 10:00 PM, pool umbrellas
Luxurious Grand Master Suite, Partial Ocean View | Beach/ocean view
Elite Junior Suite | In-room safe, blackout curtains, iron/ironing board, free WiFi
Exterior
Deluxe Junior Suite, 2 Queen Beds | In-room safe, blackout curtains, iron/ironing board, free WiFi

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar

Explore the area

Map
1 Ave. Norte y Calle 28 Norte, Gonzalo Guerrero, Playa del Carmen, QROO, 77720
  • Quinta Avenida
    ‪2 min walk‬
  • Playa del Carmen Main Beach
    ‪3 min walk‬
  • Mamitas Beach
    ‪3 min walk‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪59 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Deluxe Junior Suite, Partial Ocean View

Deluxe Junior Suite, Partial Ocean View | Beach/ocean view

Deluxe Junior Suite, Partial Ocean View

  • 44.82 sq m
  • Partial ocean view
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Deluxe Junior Suite, 2 Queen Beds

In-room safe, blackout curtains, iron/ironing board, free WiFi

Deluxe Junior Suite, 2 Queen Beds

  • 44.82 sq m
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Deluxe Junior Suite, Work & Play

In-room safe, blackout curtains, iron/ironing board, free WiFi

Deluxe Junior Suite, Work & Play

  • 44.82 sq m
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Elite Junior Suite

Elite Junior Suite | In-room safe, blackout curtains, iron/ironing board, free WiFi

Elite Junior Suite

  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed OR 1 King Bed and 1 Double Sofa Bed

View all photos for Luxurious Grand Master Suite

In-room safe, blackout curtains, iron/ironing board, free WiFi

Luxurious Grand Master Suite

  • 137.37 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Junior Suite, City View

Deluxe Junior Suite, City View | In-room safe, blackout curtains, iron/ironing board, free WiFi

Deluxe Junior Suite, City View

  • 44.82 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxurious Grand Master Suite, Partial Ocean View

Luxurious Grand Master Suite, Partial Ocean View | Beach/ocean view

Luxurious Grand Master Suite, Partial Ocean View

  • 137.37 sq m
  • Partial ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Junior Suite, 1 King Bed

Deluxe Junior Suite, 1 King Bed | In-room safe, blackout curtains, iron/ironing board, free WiFi

Deluxe Junior Suite, 1 King Bed

  • 44.82 sq m
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxurious Master Suite

In-room safe, blackout curtains, iron/ironing board, free WiFi

Luxurious Master Suite

  • 100.2 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

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Wyndham Alltra Playa del Carmen Adults Only All Inclusive

  • Pool
  • All-inclusive
  • Spa
  • Free WiFi
4.3 out of 5, Excellent, (2668)
The price is CHF 161
for 1 room
includes taxes & fees
7 Jun - 8 Jun
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About this property

The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites

Adults-only hotel with 3 restaurants and 2 hot tubs
3 restaurants, a full-service spa and an indoor pool are available at this hotel. Free WiFi in public areas and free valet parking are also provided. Additionally, an outdoor pool, 2 bars/lounges and a fitness centre are on-site. Housekeeping is available on request.
The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites offers 120 air-conditioned accommodations with iPod docking stations and a safe. Rooms open to furnished balconies. This accommodation offers separate sitting areas. 50-inch flat-screen televisions come with cable channels. Microwaves and coffee/tea makers are provided. Bathrooms include a rainfall showerhead, bathrobes, complimentary toiletries and hairdryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Business-friendly amenities include telephones along with free local calls (restrictions may apply). Additionally, rooms include an iron/ironing board and a ceiling fan. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

2 hot tubs are on site along with an indoor pool and an outdoor pool. Other recreational amenities include a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Okom has 4 treatment rooms. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a hot tub and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites's great location gets high marks from our customers. During your stay, you're just a quick walk from Quinta Avenida. Free WiFi in public areas, free valet parking and 3 restaurants are available.
  • Free Wi-Fi (speed: 50+ Mbps)
  • Free valet parking and self-parking
  • The 3 restaurants, poolside bar and 2 bars/lounges offer choices for drinking and dining
  • Buffet breakfast served daily for a fee
  • Take a swim in the indoor and outdoor pools or soak in the 2 hot tubs
  • Treat yourself to deep-tissue massages, aromatherapy or body scrubs at Okom
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym, a steam room and a sauna
  • Guests really like the accommodation for the cleanliness and spaciousness
  • Steps from Quinta Avenida and 3 minutes on foot from Playa del Carmen Main Beach
Some rates at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites offers its guests a full-service spa, 2 hot tubs, an indoor pool, and an outdoor pool. There are 3 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. Public spaces have free WiFi.

A business centre and meeting rooms are available. A fitness centre, a sauna, and a rooftop terrace are also featured at the luxury The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites. Self parking and valet parking are free.

Smoking is allowed in designated areas at this 4.5-star Playa del Carmen hotel.

For a fee, guests can enjoy a buffet breakfast daily from 7:00 AM to 11:00 AM.
28 – On-site buffet restaurant.
Asiatico – On-site fine-dining restaurant. Open selected days.
Cachito – On-site fine-dining restaurant. Open selected days.
Lobby bar – On-site bar. Open daily.
Roof 28 – On-site rooftop bar. Open daily.

All-inclusive details

All-inclusive room rates at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Food and beverages

All buffet and à la carte meals, snacks and beverages included
In-room minibar (all beverages included)

Land activities

Fitness facilities

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Free covered self parking on site
  • Free covered valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 11:00 AM for a fee: USD 10 per person
  • 2 bars/lounges
  • 3 restaurants
  • A poolside bar
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • 28
  • Asiatico
  • Cachito
  • Lobby bar
  • Roof 28

Things to do

  • 18-hole adjacent golf course
  • 2 hot tubs
  • Bicycle storage
  • Billiards/pool table
  • Full-service spa
  • Gym
  • Indoor pool
  • Outdoor pool
  • Sauna
  • Steam room
  • Yoga classes

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Meeting rooms

Outdoors

  • Beach towels
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Full-service spa

  • 4 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 5 accessible parking spaces
  • Accessible shuttle
  • Front entrance ramp
  • Handrails in stairways
  • Lift (122 centimetre wide door)
  • Pool hoist on site
  • Tile flooring in room
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (90 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

More

  • 1 building
  • 4 floors
  • At least 80% lighting from LEDs
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2018
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Towels provided

Entertainment

  • 50-inch flat-screen TV with cable channels
  • IPod dock

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Microwave

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Eco-friendly toiletries
  • Free local calls
  • Iron/ironing board
  • LED lighting
  • Phone
  • Safe
  • Separate sitting area
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
All guests, including children, are required to present a valid government-issued ID card at check-in.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 2.87 per accommodation, per night
  • Resort fee: USD 12 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately USD 10 per person

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property uses eco-friendly cleaning products
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.

We should mention

  • Pool access available from 8:00 AM to 10:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Pets and service animals are not allowed on site.

Property is also known as

Reef 28 All Inclusive Adults All-inclusive property
Reef 28 All Inclusive Adults Playa del Carmen
Reef 28 All Inclusive Adults
Reef 28 All Inclusive Adults All-inclusive property
Reef 28 All Inclusive Adults Playa del Carmen
Reef 28 All Suites Gourmet All Inclusive Adults Playa del Carmen
All-inclusive property The Reef 28 All Inclusive - Adults Only
The Reef 28 All Inclusive - Adults Only Playa del Carmen
The Reef 28 All Inclusive Adults Only
Reef 28 All Suites Gourmet All Inclusive Adults
The Reef 28 All Inclusive Adults Only
The Reef 28 Inclusive

The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 648 out of 1067 reviews
Rating 8 - Good. 228 out of 1067 reviews
Rating 6 - Okay. 89 out of 1067 reviews
Rating 4 - Poor. 52 out of 1067 reviews
Rating 2 - Terrible. 50 out of 1067 reviews

9.4/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Kayla

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed my stay but food options were limited. I did get my moneys worth with the all inclusive package.
Stayed 3 nights in Feb 2025

8/10 Good

Gabrielle

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2025

10/10 Excellent

Mathew

Liked: Cleanliness, staff & service, property conditions & facilities
We will return!!
Stayed 9 nights in Dec 2024

10/10 Excellent

Adam

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very nice and clean. Breakfast was amazing. The staff could have been a bit more proactive with the guests. It was unclear that we needed the hostess to seat us at the rooftop pool and we were ignored the first day. Once we got the concierge involved, we were treated great! The spa was lovely. We joined the vacation club while there and are planning two more trips this year in June and October!
Stayed 4 nights in Feb 2025

8/10 Good

Patricia Ann

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay Could use some activity’s for price you pay but is really nice otherwise Staff is wonderful!!!
Stayed 14 nights in Jan 2025

10/10 Excellent

Jasmine Sharefa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2025

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Feb 2025

10/10 Excellent

Karima

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was absolutely top notch from Elizabeth who gave us the tour of the hotel, to Yvan the best server, everyone was pleasant and super helpful.
Stayed 3 nights in Feb 2025

10/10 Excellent

Erika

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was an outstanding experience! Staff is very present and caring, the room service is super meticulous the food was great and had many options. Overall awesome vibe, perfect for people that want to have fun and be in the middle of the tourist area. They even offered us a free transport to the airport, free hydrotherapy at their spa and a day pass at their other locations. Highly recommend
Stayed 3 nights in Feb 2025

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Paul, Alejandro on the rooftop are great
Stayed 8 nights in Feb 2025

8/10 Good

Massmiliano

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 2 nights in Feb 2025

8/10 Good

Alberto

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent in most ways. Food quality was second to none. Breakfast was a highlight every morning. Location was great, if not directly adjacent to the beach. The only issue was the music by the pool: it blares in a high monotonous pitch as if it were a night club for 10 consecutive hours. Great to dance, hardly a balm for the spirit if you are ver want relaxation by the pool. It may work for many, this was just too much for us, hoping to just relax.
Stayed 4 nights in Feb 2025

6/10 Okay

Bjarne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very Noisy room from 6pm to 1am!

We were given a choice. Noisy room across from pubs with a view 3rd floor, or a room quieter without a view on the main floor. Wife chose view which was only visible from looking along the hotel from the balcony. The noise was ongoing until 1 am. One needs earplugs. We won’t be staying here any more. Note 4 night stay, and two other hotel stays to make a 12 day vacation. We won’t be going to this one, rather one of the others we stayed at
Stayed 4 nights in Feb 2025

8/10 Good

Rafael, Naples

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place was beautiful and convenient to beach and shopping. Staff was great. The only thing I didn’t like was that they offered late checkout via an email they sent me and when I went to the desk they said it was not available, they got my hopes up on a late checkout but not delivering.
Stayed 3 nights in Feb 2025

8/10 Good

elsa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Feb 2025

8/10 Good

Sidney

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
DJ way too loud on the rooftop. It's the only place you can lay out to get sun... the music is at Dance Club volume for most of the day-with no one dancing. There is nowhere to get away from the loud music...not relaxing for an adults only Hotel. Great chef for the Italian and Asian offerings-good service! The Mexican restaurant items were good however the service was not. Rooms smelled very musty and it was a hassle to get the hotel staff to lower the air conditioning temp to a comfortable level.
Stayed 9 nights in Jan 2025

10/10 Excellent

Guillaume

Liked: Cleanliness, property conditions & facilities
Good
Stayed 10 nights in Jan 2025

8/10 Good

Luis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place was good
Stayed 5 nights in Feb 2025

6/10 Okay

Angela

Travelled with partner
Pros: Check out was quick and easy. Needed to change rooms due to so loud and was able to immediately. They did so without extra charge. Shuttle to sister hotels. The vibe of area is nice. Cons: Very loud motel. You hear bars across street and the dining areas. You hear music and banging all night long and roof top bar. Can hear everything in rooms all around you. They push timeshare for first 2 days. Had to be rude so they would stop asking. Check in took a long time due to this. Did all inclusive. Food was not worth it. Cold, limited choices. Ate out half of the time. They want you signing check so they can get tips, but they didn’t do anything extra. Rooftop bar/pool not impressed. Not enough chairs and never was waited on for drinks. Food was limited. Shuttle to sister hotel for $15pp is good, but same issue; no lounge chairs and not a beach. Spa prices not really worth it. Tour guy didn’t communicate everything, so had to pay extra at tour. Shouldn’t had too. Maid service did make bed and give clean towels, but room was not “cleaned”. Won’t go back.
Stayed 4 nights in Feb 2025

10/10 Excellent

Andrea, Washington DC

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It wasn’t right on the beach how I would’ve liked, but, everything else made up for it. The room, service, location and food were all great. The area is safe and very walkable to the beach, bars and shopping! I’d refer friends and hope to go back.
Stayed 3 nights in Feb 2025

10/10 Excellent

Andres Carmen

Stayed 7 nights in Jan 2025

10/10 Excellent

GABRIEL

Stayed 1 night in Feb 2025

8/10 Good

Samir

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place to relax for a conference

I attended a conference at The Reef 28 and was very pleased with the hotel as a vegetarian. The rooms were huge, and the water filling areas were close. The breakfast was huge, with so many options and someone who could make specialty egg products. I appreciated that the items were labeled, though in a few causes, I wish it was a little cleared as to what was vegetarian. I'm glad they rotated menus daily on the main restaurant. I also appreciated that on the Mexican restaurant, they rotated the vegetables each day that I ordered tacos. The rooftop bar was also quite scenic, and I appreciate the energy one day when they brought in dancers. Overall, I liked this place for a conference, and look forward to attending next year.
Stayed 4 nights in Jan 2025

6/10 Okay

Marianela

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Was advertised as an all inclusive resort, this was not was given to me at check in. I was told I had not paid for all inclusive and they wanted to charge me an additional $800 for the all inclusive. I believe that they use a bait and switch, the room was extremely clean but the noise was constant,no way to sleep at this place. As for the rooftop completely disappointed the pool was tiny and the place was overcrowded. Everyone kept trying to sell you a deink or have you take a 90 min presentation for timeshare. All I can say was what a disappointment overall…
Stayed 8 nights in Jan 2025

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2025