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The Royal Haciendas All Inclusive

4.0 star property
VIP Access

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for The Royal Haciendas All Inclusive

Exterior
6 outdoor pools, pool umbrellas, pool loungers
6 outdoor pools, pool umbrellas, pool loungers
Beach/ocean view
Aerial view

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Pool
  • Spa
  • Hot tub
  • All-inclusive
  • Breakfast included
    Breakfast included
  • Bar
    Bar

Explore the area

Map
Playa del Carmen, QROO
  • Playa Xcalacoco
    5 min drive
  • Gran Coyote Golf
    8 min drive
  • Punta Esmeralda Beach
    13 min drive
  • Playa Del Carmen, Quintana Roo (PCM)
    15 min drive
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Deluxe Suite, 1 Bedroom, Beach View, Beachfront

In-room dining

Deluxe Suite, 1 Bedroom, Beach View, Beachfront

  • 97 sq m
  • Beach view
  • Sleeps 4
  • 1 King Bed and 2 Single Murphy Beds

View all photos for Deluxe Suite, 2 Bedrooms, Beach View, Beachfront

Pillow-top beds, in-room safe, individually decorated

Deluxe Suite, 2 Bedrooms, Beach View, Beachfront

  • 134 sq m
  • Beach view
  • Sleeps 6
  • 1 King Bed, 2 Double Beds and 2 Single Murphy Beds

View all photos for Deluxe Room, 2 Double Beds, Beachfront

Pillow-top beds, in-room safe, individually decorated

Deluxe Room, 2 Double Beds, Beachfront

  • 37 sq m
  • Beach view
  • Sleeps 2
  • 2 Double Beds

View all photos for Deluxe Junior Suite 2 Children Stay Free

Pillow-top beds, in-room safe, individually decorated

Deluxe Junior Suite 2 Children Stay Free

  • 37 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Suite, 1 Bedroom, Ocean View

43-inch plasma TV with satellite channels, TV

Deluxe Suite, 1 Bedroom, Ocean View

  • 97 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 2 Single Murphy Beds

View all photos for Run of the House

Pillow-top beds, in-room safe, individually decorated

Run of the House

  • 37 sq m
  • Sleeps 2
  • 2 Double Beds

View all photos for Deluxe Villa

Pillow-top beds, in-room safe, individually decorated

Deluxe Villa

  • 134 sq m
  • Ocean view
  • Sleeps 6
  • 1 King Bed, 2 Double Beds and 2 Single Murphy Beds

Similar properties

Exterior

Occidental at Xcaret Destination - All Inclusive

On private beach
Pool
Breakfast included
All-inclusive
4.1 out of 5, Very good, (3838)
The price is CHF 482
for 1 night
includes taxes & fees
7 Dec - 8 Dec
Occidental at Xcaret Destination - All Inclusive

About this property

The Royal Haciendas All Inclusive

Stylish property on the shore with 6 outdoor swimming pools
Catch some rays at the beach or spend the day relaxing at The Royal Haciendas All Inclusive's full-service spa. Then enjoy a meal at one of the property's 5 restaurants.
The Royal Haciendas All Inclusive offers 252 air-conditioned accommodations, which are accessible via exterior corridors, and features laptop-compatible safes and complimentary bottles of water. Rooms open to balconies. Each accommodation is individually furnished and decorated. Beds feature pillowtop mattresses. 43-inch plasma televisions come with satellite channels. Guests can make use of the in-room microwaves and coffee/tea makers. Bathrooms include dressing gowns, complimentary toiletries and hairdryers.

This Playa del Carmen property provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and a ceiling fan. Housekeeping is provided on a daily basis.

2 outdoor tennis courts, a health club and complimentary bicycles are featured at the property. 6 outdoor swimming pools and 4 hot tubs are on site. In addition to a kids' pool, other recreational amenities include a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the property's full-service spa. Services include facials, body wraps and body treatments. The spa is equipped with a sauna, a hot tub, a steam room and Turkish bath/hammam. The spa is open daily.
Our customers tell us that they can't get enough of the pool at The Royal Haciendas All Inclusive. During your stay, you'll be within walking distance of Gran Coyote Golf. Enjoy features like free breakfast, free WiFi in public areas and free valet parking.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free valet parking
  • For dining with garden views, stop by Kinokó, one of the property's 5 restaurants and 3 bars/lounges
  • Take a swim in the 6 outdoor pools or soak in the 4 hot tubs
  • Indulge with body treatments, body wraps or facials at the spa
  • Services include babysitting, a free children's club and a lifeguard on-site
  • On-site recreation includes 2 outdoor tennis courts, a gym and a sauna
  • Guests really like the accommodation for the cleanliness and overall comfort
  • 13 minutes by car from Playa del Carmen Main Beach and 10 minutes from El Camaleón Mayakoba Golf Course
The Royal Haciendas All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Spend the day at the beach and work on your tan with sunloungers (chaise longues) or relax in the shade with umbrellas. At The Royal Haciendas All Inclusive, you can cool off in one of the 6 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is served daily. There are 5 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 2 poolside bars and 3 bars/lounges. Public spaces have free WiFi. This all-inclusive property also offers a complimentary children's club, a children's pool and outdoor tennis courts. Free valet parking is available.

Smoking is allowed in designated areas at this 4-star Playa del Carmen property.

Guests are served a free buffet breakfast daily from 7:00 AM to 11:00 AM.
Kinokó – Overlooking the garden, this diner only serves dinner. Reservations are required.
Los Murales – Overlooking the garden, this family restaurant specialises in Asian cuisine and only serves dinner. Reservations are required. Open daily.
La Palapa del Sol – This beach family restaurant serves breakfast, lunch and dinner. Open daily.
Sol y Luna Grill – This poolside seafood restaurant only serves lunch. Guests can enjoy drinks at the bar. Open daily.
Pizza Luna – This poolside family restaurant serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.
24-hour room service is available.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
24-hour room service
In-room minibar (all beverages included)
Meals and beverages at companion properties
Dining and beverage availability limited at one or more venues

Activities and facilities/equipment

All non-motorised water sports, land activities and use of recreational facilities and equipment are included.

Water activities

Kayaking
Sailing
Snorkelling

Land activities

Cycling
Fitness facilities
Tennis
Tennis lessons
Volleyball

Lessons/classes/games

Aerobics
Dancing
Language
Water fitness
Yoga

Entertainment

On-site entertainment and activities
On-site live performances
Theme parties

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered valet parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 2 poolside bars
  • 3 bars/lounges
  • 5 restaurants
  • A coffee shop/cafe
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Kinokó
  • La Palapa del Sol
  • Los Murales
  • Pizza Luna
  • Sol y Luna Grill

Family friendly

  • 6 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's games
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • Grocery/convenience store
  • In-room microwave
  • Laundry facilities
  • Lifeguards on site
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Body wraps
  • Facials
  • Massage
  • Sauna
  • Spa open daily
  • Spa tub
  • Steam room
  • Turkish bath

Accessibility

  • Lift

More

  • 18 buildings
  • 4 floors
  • Built in 2006
  • Designated smoking areas
  • Lifeguards
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Pillowtop mattress

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 43-inch HDTV with satellite channels

Food and drink

  • 24-hour room service
  • Cleaning supplies
  • Coffee/tea maker
  • Free bottled water
  • Microwave

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Desk
  • Desk chair
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop-compatible safe
  • Mobile key entry
  • Phone
  • Recycling
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Minimum check-in age - 25

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
Late check-out fee: USD 600
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
All guests, including children, are required to present a valid government-issued ID card at check-in.
The credit card used to book the reservation must be presented by the cardholder at check-in.
Guests staying on a Saturday may need to change units. The hotel will try to avoid this scenario, but, when necessary, management will work to streamline this process and minimize inconvenience for guests.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at The Royal Haciendas All Inclusive

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 300.00 per accommodation, per stay
  • A tax is imposed by the city: USD 1.96 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out fee: USD 600 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival.

We should mention

  • Up to 2 children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.

Property is also known as

Royal Haciendas
Royal Haciendas All Inclusive
Royal Haciendas All Inclusive Playa del Carmen
Royal Haciendas Playa del Carmen
Royal Haciendas Hotel
The Royal Haciendas Hotel Playa Del Carmen
Royal Haciendas All Inclusive All-inclusive property

The Royal Haciendas All Inclusive Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 960 out of 1622 reviews" "
Rating 8 - Good. 382 out of 1622 reviews" "
Rating 6 - Okay. 163 out of 1622 reviews" "
Rating 4 - Poor. 65 out of 1622 reviews" "
Rating 2 - Terrible. 52 out of 1622 reviews" "

9.6/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

6/10 Okay

José Manuel

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place but we didnt like loud music in the pool. Also, my parents had to change from one room to another the last night, because “the owners” of the apartment arrived. Staff was very kind
Stayed 4 nights in Aug 2024

10/10 Excellent

Zeeshan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great, very clean and food was good. I wish they had halal food it would've made the trip even better. Overall great experience and great place to stay.
Stayed 7 nights in Aug 2024

10/10 Excellent

Thara Jane

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
We really love are stay in this hotel. Staff are friendly, foods are great and we can order room service if the buffet or the restaurant is already close. Our concierge (Forti) is so help, he booked us on the restaurant. They also gave us discounts on xcaret park. Jovani(life guard) is always around us when we did the snorkelling activity.The rooms are clean and they always refill the drinks in the mini ref. Overall everything went perfect during our stay and the kids love it.
Stayed 3 nights in Aug 2024

8/10 Good

Alistair

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a real mixed bag this place, so much to like but let’s itself down in certain areas. Hotel rooms were the best i have seen especially for larger families with 3 kids, the breakfast and lunch options were good, however the evening meal options were too limited for us second tier guests. The Palapa is not great for dinner really but it’s either that or a basic Pizza restaurant. The two main restaurant are the preserve of the tier one guests(or members as they call them). I went to meet the hotel manager and told them this was a disgrace and they booked us in, but it shouldn’t need us to have to do this. This is probably my biggest beef with this place. Evening entertainment is non existent and the beach has just been eroded away. The bar and restaurant staff are excellent, our favourites were Pablo and Alfredo! The rooms are cleaned to a very high standard and everywhere is immaculate! The pool was really nice, lovely and warm and we loved the swim up bar. The kids club was great and our 5 year old loved it there. The hotel is a fair distance from Playa, the shuttle service is very good though and it is punctual. The gym was decent, good selection of equipment and towels provided. Any reviews you have read about being hassled about timeshares isn’t the case any more. All told, we have had a lovely holiday the Mexican people are very friendly and not out to enforce endless rules, all very chilled.
Stayed 14 nights in Aug 2024

6/10 Okay

OTTO CRISTIAN

Travelled with family
The promise that you have Netflix or Amazon video its a lie, there is no such thing. Night life almost inexistent, employees several times talk to you like they own the place. The rooms and pools are very clean, but also they will apply a 75 $ fee if you dont do the dishes in your room The so called Fifth Avenue is very questionable for safety. Heavely armed police does not inspire a place that you want to visit. This resort provides reliable shuttle transportation, the food is good mesium variety, they are chasing you with receipts, thing that i haven't seen in any other resort, permanently asking for your room number
Stayed 5 nights in Aug 2024

4/10 Poor

Rehan

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The property itself is really nice, however I did plan an all inclusive trip which meant having access to all the restaurants at this resort. I was extremely disappointed with not being able to book the restaurants as I wanted. There were never any reservations available, which were required and we were stuck eating at the buffet or the local cafe most of the time. Not sure why they advertise all these restaurants and make it impossible for a non owner at this property to take advantage of them when they want. We had to constantly complain and keep going to the managers there to try and even get a reservation. Which time and time after were either cancelled or deferred to a very early 5pm or really late 9:30pm time to eat. It was very disappointing and frustrating to deal with the site staff and the concierge that kept providing us with incorrect information and monopolizing our time in trying to rectify reservations or planning an excursion. When we should be enjoying ourselves. The concierge service is Terrible and did not speak English well as we constantly had communication gaps. This was our 20th anniversary trip and was filled with disappointments, frustrations and constantly having to deal with concierge to fix their mess ups. Not enjoyable at all. I would never return and they kept apologizing for not being able to accommodate us. Extremely poor.
Stayed 5 nights in Aug 2024

10/10 Excellent

MARIA GODINEZ

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very attentive
Stayed 4 nights in Aug 2024

10/10 Excellent

Francis

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property above average in every aspect.
Stayed 6 nights in Jul 2024

10/10 Excellent

Robyn

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the two separate large pools and that the pools were open late. Staff were awesome and very helpful.
Stayed 7 nights in Aug 2024

4/10 Poor

Zaklina

Travelled with family, Travelled with family and small children
Disliked: Amenities, property conditions & facilities
Traveler beware!! This is a timeshare resort and focus is solely on the timeshare owners. They trick you to a presentation & they promise free transport to the Royal Sands but what they don’t tell you is that you must participate in multiple stops, to jewelry shops, restaurants and other places. When we refused to move forward with the tour as we didn’t know ahead of time, we were left behind by the driver with a 4 year old child to fend ourselves in Cancun Mexico, 1 hour from our resort. There is no beach, it is very very rocky, full of weeds that are not cleaned. If you want to take a walk on the beach, you will be met with rotten egg smell. The buffet was bare minimum, mostly tasteless & limited choice of food, it reminded of cafeteria food. If you wanted a nice omelette, you would have to wait at least 15 minutes in line to get it. The dining options were scarce, you either have to beg to get into the 2 restaurants, literally beg, Or you are stuck eating by the pool every single day. Again, this is a timeshare resort so we were forced out of our room and had to move into another one because the owners had arrived and we had to leave. While the manager said this was mentioned in the booking, it must’ve been in the fine print because I sure as hell didn’t see it. As you can tell, I disliked the place. It was aged, no fancy nothing, no activities. A few good workers that we tipped accordingly and that’s all. Stay away, try elsewhere.
Stayed 6 nights in Aug 2024

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Aug 2024

6/10 Okay

Santiago, Quito

Travelled with family and small children
Disliked: Staff & service
Hemos visitado varios hoteles en la Riviera Maya, Cancún, Puerto Vallarta, Los Cabos, todos de un valor similar y este hotel con instalaciones más antiguas, espacio pequeño, las piscinas si amplias y cómodas, pero el servicio todo incluido es muy complicado, se debe hacer una comanda para cada pedido y estar en un sitio específico, lo que hace engorroso y lento pedir algo. Fuera del buffet no hay nada que uno pueda tomar sin que deba asistir a un sitio, esperar su turno, solicitar al mesero y luego que se lo lleven, que para cosas sencillas es exagerado... hace que se pierda mucho tiempo e interés por una simple limonada, lo que obliga a que casi no se pueda cambiar de sitio o actividad. Los restaurantes temáticos son solo 2 y se promocionan como 5, ya que los 3 son los tipicos informales de snacks pero con una calidad mejorada por estar atendidos por meseros, pero estos 3 no son restautantes tematicos como en otros resorts que si disponen 4 o 5 diferentes.
Stayed 6 nights in Aug 2024

10/10 Excellent

Arley Marrero, Fort Lauderdale

Stayed 5 nights in Aug 2024

10/10 Excellent

Leonid

Stayed 5 nights in Aug 2024

8/10 Good

Sarah

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful time here. The rooms and amenities were great and clean. The food options were limited though and the quality of the food was mediocre at best. What made the resort stand out was the staff. They were very kind and helpful. Would definitely stay here again.
Stayed 6 nights in Aug 2024

8/10 Good

Bryan

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and restaurants are on point. Lots of kids though which got annoying.
Stayed 3 nights in Aug 2024

10/10 Excellent

Lorena

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful time. No complaints. The food was great, area was clean, friendly staff, our kids loved the kids club and so much more. We will be coming back!!
Stayed 8 nights in Jul 2024

8/10 Good

MIGUEL

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lo único que no me gustó es que es bastante aburrido, no hay muchas actividades, la playa muy mala,las bebidas alcohólicas solo sin de 11 am a 11 pm
Stayed 4 nights in Aug 2024

4/10 Poor

Kathlyn

Travelled with family and small children
Liked: Cleanliness
Disliked: Staff & service, amenities
The food was horrific!!!Worst Cancun hotel when it came to food. Staff and service were hit or miss. Some workers were nice and some did not look happy working at all. The room was ok but beds were super uncomfortable. Appreciated the upgrade to beachfront room due to our platinum status. Barely any entertainment. Hardly music anywhere. Beach was terrible and unsafe. Son got injured from sharp coral rocks playing in the sand. We paid $340 for medical care. Should have been free. Not coming back.
Stayed 5 nights in Aug 2024

10/10 Excellent

Lana M

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely clean with friendly staff. Loved it!
Stayed 5 nights in Aug 2024

10/10 Excellent

Ruth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was friendly, helpful. The view was amazing.
Stayed 7 nights in Jul 2024

8/10 Good

Ruotao

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2024

10/10 Excellent

Andrei

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent trained staff! Good very good . Beach was not perfect not bad either . Very clean property . Highly recommended !!!
Stayed 3 nights in Aug 2024

10/10 Excellent

Nicole

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our first family vacation at an all inclusive resort. The only thing that would have made it more convenient is if there was a free shuttle to their sister resort. That was very expensive. But over all a good experience.
Stayed 5 nights in Aug 2024

10/10 Excellent

Demijan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great all inclusive for a family with smaller kids. Lots of activities. Clean. Safe. Food options were great for family. Value was great. Would do again in a heartbeat.
Stayed 4 nights in Aug 2024