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Solace by the Sea

3.0 star property

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Photo gallery for Solace by the Sea

Outdoor pool, open 9:00 AM to 11:00 PM, pool umbrellas, pool loungers
Exterior
Aerial view
Beach nearby
Standard Single Room, 1 Queen Bed | Desk, laptop workspace, blackout curtains, soundproofing

Reviews

6.4 out of 10

Popular amenities

  • Bar
  • Pool
  • Parking available
  • Housekeeping
  • Pet-friendly
  • Air conditioning

Explore the area

Map
Highway 2 at km 220.1, Ponce, 00733
  • Parque de Bombas
    ‪7 min drive‬
  • La Guancha
    ‪8 min drive‬
  • El Museo Castillo Serralles
    ‪11 min drive‬
  • Ponce (PSE-Mercedita)
    ‪12 min drive‬

Room options

View all photos for Standard Single Room, 1 Queen Bed

Standard Single Room, 1 Queen Bed | Desk, laptop workspace, blackout curtains, soundproofing

Standard Single Room, 1 Queen Bed

  • 23 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Double Room, 2 Double Beds

Standard Double Room, 2 Double Beds | Desk, laptop workspace, blackout curtains, soundproofing

Standard Double Room, 2 Double Beds

  • 23 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Single Room, Accessible

Single Room, Accessible | Desk, laptop workspace, blackout curtains, soundproofing

Single Room, Accessible

  • 23 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Single Room, 1 Double Bed

Standard Single Room, 1 Double Bed | Desk, laptop workspace, blackout curtains, soundproofing

Standard Single Room, 1 Double Bed

  • 23 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Family Triple Room

Family Triple Room | Desk, laptop workspace, blackout curtains, soundproofing

Family Triple Room

  • 37 sq m
  • Sleeps 6
  • 3 Double Beds

View all photos for Superior Double Room, 2 Double Beds

Superior Double Room, 2 Double Beds | Desk, laptop workspace, blackout curtains, soundproofing

Superior Double Room, 2 Double Beds

  • 33 sq m
  • Sleeps 4
  • 2 Double Beds

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About this property

Solace by the Sea

Family-friendly hotel with 24-hour front desk and outdoor pool
This hotel features an outdoor pool, a restaurant and a bar/lounge. WiFi in public areas is free. Other amenities include a snack bar/deli, a microwave in a common area and a children's pool.
Solace by the Sea offers 101 air-conditioned accommodations, which are accessible via exterior corridors, and features coffee/tea makers and a hairdryer. Satellite televisions are provided. Bathrooms include baths or showers and complimentary toiletries. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.
An outdoor pool and a children's pool are on site.

The recreational activities listed below are available either on-site or nearby; fees may apply.

During your stay at Solace by the Sea, you're just a quick walk from Playa Cayo Cardona. You'll find features such as free WiFi in public areas, plus an outdoor pool and a restaurant.
  • Free Wi-Fi in some public areas
  • Enjoy a bite to eat at Palmares, a family restaurant that serves local and international cuisine
  • Self-parking available for a fee
  • Take a swim in the outdoor pool
  • Amenities include a meeting room, a terrace and a vending machine
  • On-site recreation includes a playground
  • 8 minutes on foot from Playa Cayo Cardona and a 5-minute drive from Vicens Coliseum
  • Cats and dogs welcome for a fee (restrictions apply)
Solace by the Sea offers its guests an outdoor pool and a children's pool. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

A terrace, a vending machine, and a garden are also featured at the family-friendly Solace by the Sea. For a fee, parking is available.

Smoking is allowed in designated areas at this 3-star Ponce hotel.

Palmares – This family restaurant specialises in local and international cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • Secured, uncovered parking on site (USD 3 per stay)
  • Wheelchair-accessible parking available

Food and drink

  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Palmares

Things to do

  • Children's pool
  • Outdoor pool
  • Playground
  • TV in common areas

Family friendly

  • Children's pool
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Shared microwave
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (daily)

Business services

  • Meeting room

Outdoors

  • Garden
  • Outdoor entertainment area
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • No lift
  • Stair-free path to entrance
  • Tile flooring in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • TV with satellite channels

Food and drink

  • Coffee/tea maker

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in fee: USD 50.00
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
Late check-out fee: USD 50.00
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 60 per pet, per stay, plus a deposit of USD 100.0 per stay
  • Only dogs and cats are allowed
  • Weight limit: 50 lb per pet
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 16 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A damage deposit of USD 100 will be collected before check-in.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Uncovered self-parking fee: USD 3.00 per stay
  • Pet deposit: USD 100.0 per stay
  • Pet fee: USD 60 per pet, per stay
  • Service animals are exempt from fees
  • Early check-in fee: USD 50.00 (subject to availability)
  • Late check-out fee: USD 50.00 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector and a first aid kit
Front desk staff will greet guests on arrival at the property.

We should mention

  • Pool access available from 9:00 AM to 11:00 PM
  • Up to 2 children aged 16 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

El Tuque
Quality El Tuque
Quality El Tuque Ponce
Solace Sea Hotel Ponce
Quality Inn El Tuque Ponce
El Tuque Hotel
El Tuque Ponce
Hotel El Tuque Ponce
Ponce Quality Inn
Quality Inn El Tuque Hotel Ponce
Quality Inn Ponce
Solace Sea Hotel
Solace Sea Ponce
Solace Sea
Solace by the Sea Hotel
Solace by the Sea Ponce
Solace by the Sea Hotel Ponce

Solace by the Sea Reviews

Reviews

6.4
Rating 10 - Excellent. 224 out of 924 reviews
Rating 8 - Good. 191 out of 924 reviews
Rating 6 - Okay. 186 out of 924 reviews
Rating 4 - Poor. 129 out of 924 reviews
Rating 2 - Terrible. 194 out of 924 reviews

6.6/10

Cleanliness

7.4/10

Staff & service

6.0/10

Amenities

5.8/10

Property conditions & facilities

5.8/10

Eco-friendliness

Reviews

2/10 Terrible

Ashley

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2024

4/10 Poor

Jason

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Lights in the room didn’t work. No hot water, I could keep going haha, but the staff was really nice. We liked them at least. A bit high priced for nothing
Stayed 1 night in Dec 2024

10/10 Excellent

Tischa

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property needs a lot of maintenance and is not well maintained
Stayed 1 night in Nov 2024

8/10 Good

Sebastián

Travelled with partner
Liked: Staff & service, amenities
-
Stayed 1 night in Nov 2024

4/10 Poor

Hector, hatillo

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very outdated
Stayed 1 night in Nov 2024

10/10 Excellent

JAVIER

Stayed 1 night in Aug 2024

8/10 Good

Lynette

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

Ruth L

Travelled with family
Liked: Cleanliness, staff & service, room comfort
El personal es excelente, desde recepción , los empleados de el restaurante (barra) el joven que mantiene limpio los alrededores, en fin todos. Es un lugar acogedor q cuenta con dos piscinas (una para los niños pequeños y otra para los adultos y jovenes) cancha de baloncesto y volleyball. Le hace falta cariño al edificio como tal , el area de la piscina esta disponible hasta las 12media noche q es muy bueno.
Stayed 1 night in Oct 2024

4/10 Poor

Miosotis

Disliked: Cleanliness, staff & service, property conditions & facilities
Deben mejorar toda el area
Stayed 1 night in Sep 2024

4/10 Poor

Raykwon

Disliked: Cleanliness, property conditions & facilities
Stayed 5 nights in Oct 2024

2/10 Terrible

Fransua

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s nothing like the photos. The pool was dirty and had 3 dog poop around it. The room was dated and smelly. It smelled like mold. It made me feel sick. The surroundings are abandoned and it’s isolated. A lot a dogs walking around. The place overall looks abandoned. We checked in at 3:30pm, went to the pool 15 minutes, walked around a little bit and the 4 of us showered and I I was checked out by 5pm. It was non refundable so I lost my money. $120 for an hour and a half of frustration. DO NOT BOOK THIS PLACE. The only good thing was that the receptionist was friendly, but nothing more.
Stayed 1 night in Oct 2024

2/10 Terrible

Adnelly

Disliked: Cleanliness, staff & service, property conditions & facilities
Worst place to stay.
Stayed 2 nights in Aug 2024

6/10 Okay

Jaime

Liked: Cleanliness
Disliked: Staff & service
…
Stayed 2 nights in Sep 2024

4/10 Poor

Eduardo

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
El hotel necesita una renovación urgentemente. Los baños carecen de limpieza y están muy deteriorados. Camas, gaveteros, etc necesitan renovación también. Habían cucarachas y arañas por el cuarto.
Stayed 2 nights in Sep 2024

4/10 Poor

Dianacely

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The room smelled musty. Shower was dirty and the water was not draining from the tub. Broken room window. The pool was cloudy. The hotel looked VERY abandoned. This place has potential BUT it has been very neglected and it shows.
Stayed 1 night in Aug 2024

2/10 Terrible

Jessica

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
DO NOT Stay here !! The rooms were disgusting ! The sheets looked like there were not cleaned and just placed on the bed full of stains . The toliet bowl was filthy and the place was full of spiderwebs . The place is over run by a bunch of stray dogs. The place is in some sort of abandoned property. It’s horrible . I couldn’t stay the night and I left. The security guard said he was in charge and told me he couldn’t do anything except give me another room. The pool was cloudy and probably the stray dogs bathe there . Avoid at all cost. Run down , shady place.
Stayed 1 night in Aug 2024

6/10 Okay

Raymond

Travelled with family
Liked: Amenities
Good
Stayed 1 night in Aug 2024

2/10 Terrible

Vanessa

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Al llegar al hotel se ve peligroso por la noche porque no hay iluminación. hicimos el check in nos dieron dos cuartos que estaban ocupados por otros huéspedes. El tercer cuartos que nos dieron estaba sucio y al segundo día de la estadía llegamos al cuarto y estaba inundado por filtraciones en el área del baño así que nos mudan a una cuarta habitación y para colmo esa misma noche se fue el agua y no llegó hasta la 1 am del otro día. Es una pena porque el hotel está ubicado en un área bonita pero lamentablemente el hotel es muy viejo, no lo mantienen y el servicio de los empleados fue terrible.
Stayed 2 nights in Aug 2024

6/10 Okay

Christian

Travelled with family
Disliked: Amenities, property conditions & facilities
Property was nice, could use a freshening up. Was left without water twice for a couple of hours on my two nights stay. Apart from that pretty nice , kind of old style. No laundry, no wifi.
Stayed 2 nights in Aug 2024

4/10 Poor

Guillermo

The mattress is so hard that trigger my back pain.
Stayed 4 nights in Aug 2024

2/10 Terrible

adelmarie

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
LES RECOMIENDO Q NO VAYAN ,NO BOTEN SU DINERO, YO RESERVE Y CAUNDO LLEGUE EL HOTEL PARECE ABANDONADO, HAY MUCHOS PERROS POR TODO EL HOTEL, LA PICINA EL AGUA NO SE VE LIMPIA Y CUANDO ENTRAS EN LA HABITACION HAY UN TERRIBLE HOLOR A HUMEDAD, CUALTO CON HONGO Y LA CAMA DURA, TUVE QUE SALIR CORRIENDO Y NO ME DEVOLVIERON NADA DE LO Q PAGUE.
Stayed 1 night in Aug 2024

10/10 Excellent

Rafael

Liked: Property conditions & facilities
Good property and the staff was very polite. Pool is 24/7. You are closed to very good facilities and destinations
Stayed 1 night in Aug 2024

4/10 Poor

RUBEN, TEMPLE

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
1. The toilet in the bathroom is not accesible for a handicap with wheelchair. 2. The room is not accesible for a handicap with wheelchair. 3. The lavabo is not accesible for a handicap with wheelchair. 4. No hot water.
Stayed 5 nights in Jul 2024

6/10 Okay

RUBEN

Travelled with family
Disliked: Amenities, property conditions & facilities
The accesible room: 1. To ise the toilet for a handicap in wheelchair is not accesible. 2. No hot water. 3. The accesibility in the room for wheelchair is not accesible. 4. The access to the lavabo for a handicap in wheelchair is not accesible, my wife had to use two glasses cup.
Stayed 5 nights in Jul 2024