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Crystal Inn

2.5 star property

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Photo gallery for Crystal Inn

Deluxe Double Room | Premium bedding, down duvets, desk, laptop workspace
Free daily continental breakfast
Classic Studio Suite | Living area | 43-inch TV with cable channels
Exterior
Lobby

Reviews

7.4 out of 10
Good

Popular amenities

  • Breakfast included
  • Housekeeping
  • Laundry
  • Air conditioning
  • Parking included
  • Free WiFi

Explore the area

Map
2015 TX-73, Port Arthur, TX, 77640
  • Central Mall
    ‪9 min drive‬
  • The Medical Center of Southeast Texas
    ‪9 min drive‬
  • Medical Center of Southeast Texas
    ‪9 min drive‬
  • Beaumont, TX (BPT-Southeast Texas Regional)
    ‪12 min drive‬

Room options

View all photos for Classic Studio Suite

Premium bedding, down duvets, desk, laptop workspace

Classic Studio Suite

  • 26 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Double Room

Deluxe Double Room | Premium bedding, down duvets, desk, laptop workspace

Deluxe Double Room

  • 25 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Comfort Single Room

Premium bedding, down duvets, desk, laptop workspace

Comfort Single Room

  • 25 sq m
  • Sleeps 2
  • 1 Double Bed

Similar properties

Lobby

Hallmarc Studios

  • Parking included
  • Free WiFi
  • Air conditioning
  • Gym
4.2 out of 5, Very good, (66)
The price is CHF 75
for 1 room
includes taxes & fees
17 Mar - 18 Mar
Hallmarc Studios

About this property

Crystal Inn

Hotel in Port Arthur with free breakfast and 24-hour front desk
Laundry facilities, a 24-hour front desk and free breakfast are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Change of towels is available on request
Crystal Inn offers 80 air-conditioned accommodations, with free toiletries. Beds feature down duvets and premium bedding. A pillow menu is available. Televisions come with premium cable channels.

Bathrooms include a combined bath/shower unit. This Port Arthur hotel provides complimentary wireless Internet access, with a speed of 500+ Mbps (good for 6+ people or 10+ devices). Housekeeping is offered on a daily basis and change of towels can be requested.

Our customers tell us that they can't get enough of the helpful staff at Crystal Inn. During your stay, you'll be close to The Medical Center of Southeast Texas. Enjoy features like free breakfast, free WiFi in public areas and free self-parking.
  • Free continental breakfast served daily
  • Free Wi-Fi (speed: 500+ Mbps (good for 6+ people or 10+ devices))
  • Free self-parking
  • Amenities include meeting rooms, laundry facilities and a lift
  • Guests have great things to say about the helpful staff and the clean guestrooms
  • 8 minutes by car from Our Lady of Guadalupe Shrine and 8 minutes from London Bridge Park
Free breakfast is available daily. WiFi is free in public spaces. The business-friendly Crystal Inn also features laundry facilities and a lift. Self parking is free.

This Port Arthur hotel is smoke free.

Guests are served a free continental breakfast daily from 5:00 AM to 9:00 AM.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free continental breakfast available daily 5:00 AM to 9:00 AM

Family friendly

  • In-room microwave
  • Laundry facilities
  • Mini-fridge

Conveniences

  • 24-hour front desk
  • Laundry facilities

Guest services

  • Change of towels on request
  • Housekeeping (daily)

Business services

  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathtub
  • Grab bar in bathtub
  • Grab bar in shower
  • Grab bar near toilet
  • Hand-held showerhead
  • Height-adjustable showerhead
  • In-room roll-in shower
  • Lift
  • Low-height electrical sockets in bathroom
  • Phone accessibility kit
  • Portable bathtub seat
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible bathroom vanity
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk

Room amenities

Bedroom

  • Down comforter
  • Pillow menu
  • Premium bedding

Bathroom

  • Free toiletries
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 43-inch TV with premium cable channels

Food and drink

  • Microwave
  • Mini-fridge

More

  • Air conditioning
  • Desk
  • Laptop workspace

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 3:00 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
Front desk staff will greet guests on arrival at the property.

Property is also known as

Crystal inn Hotel
Crystal inn Port Arthur
Crystal inn Hotel Port Arthur

Crystal Inn Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 96 out of 242 reviews
Rating 8 - Good. 63 out of 242 reviews
Rating 6 - Okay. 29 out of 242 reviews
Rating 4 - Poor. 21 out of 242 reviews
Rating 2 - Terrible. 33 out of 242 reviews

7.6/10

Cleanliness

7.8/10

Staff & service

7.0/10

Amenities

7.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Gage

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s kind of off by it’s self which is what I liked had an overall good experience.
Stayed 2 nights in Nov 2024

6/10 Okay

Karen R.

Travelled with family
Liked: Cleanliness, room comfort
Going...going...gone!
Every time I stay at this hotel, seems like there is a decline in services/amenities. The free breakfast is a joke, the outside flashing red lights are very distracting and make it hard to fall asleep. The workout room is gone. The lobby furniture was removed...the water for the shower takes way to long to get hot enough to take the shower, wasting way too much water! While the price is reasonable, and repairs to damage caused by hurricane Harvey appear to be completed, the overall atmosphere of the place is not what it was when it first opened.
Stayed 1 night in Nov 2024

2/10 Terrible

William

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No king beds at all, no hot water barely warm. Breakfast buffet was little Debbie cakes, mini muffins a few powered donuts, bread and cereal. Milk was in a nasty clear container that looked like it hadn’t been washed in weeks. Room smelled like mold. Bathroom didn’t have a hair dryer or even Kleenex. To be a new hotel it smelled like mold everywhere. You get 2 tiny towels. Will not recommend or go back.
Stayed 2 nights in Nov 2024

2/10 Terrible

SHENGJIE

Business traveller
Disliked: Amenities, property conditions & facilities
No coffee. Even no any food to eat in the morning
Stayed 2 nights in Nov 2024

10/10 Excellent

Johnathon

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and professional
Stayed 5 nights in Nov 2024

10/10 Excellent

Wilver

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Oct 2024

10/10 Excellent

lynika

Liked: Cleanliness, staff & service, property conditions & facilities
i loved it i definitely will be going back
Stayed 1 night in Oct 2024

10/10 Excellent

Laketha

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to Sabine Pass, clean rooms and quiet.
Stayed 2 nights in Oct 2024

10/10 Excellent

Manuel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Oct 2024

10/10 Excellent

Johana

Stayed 5 nights in Oct 2024

8/10 Good

Crystal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

4/10 Poor

Gabriel

Business traveller
Disliked: Cleanliness, amenities
towel cleanliness and linen were all stained.
Stayed 1 night in Oct 2024

2/10 Terrible

Daniel

Liked: Cleanliness
Disliked: Property conditions & facilities
N
Stayed 1 night in Oct 2024

6/10 Okay

Bobby

Liked: Staff & service
This was my 4th stay at this Hotel. Last stay, it was called 3 Rivers INN. The location is good. The staff was Friendly and Helpful. I was not expressed with the Continental Breakfast, very few options. The Elevator only went to the 2nd floor and had to take the stairs to the 3rd floor. Which was ok. I Didit mind that.
Stayed 2 nights in Sep 2024

8/10 Good

Charles

Business traveller
Liked: Cleanliness, staff & service, amenities
Nice place to stay
Stayed 1 night in Sep 2024

10/10 Excellent

Victor

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad Communication
The only problem is the WiFi, to bad and no cellular service inside the rooms
Stayed 5 nights in Sep 2024

6/10 Okay

gary

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities
DIFFICULT TIME CONVERSING WITH STAFF AS THEY SPOKE NO ENGLISH. bREKFAST WAS A JOKE, A COUPLE OF MUFFINS AND SOME CEREAL.
Stayed 4 nights in Sep 2024

2/10 Terrible

Danielle

Disliked: Cleanliness, staff & service, property conditions & facilities
I stayed at this room for about 1month in a half due to hurricane beryl not by choice , I was kicked out of the room 9/23/2024 for leaving a bad review the manager was really nasty and mad because I voiced my opinion about the dirty towels, sheet, covers, and pillows that was being hand to me that I would not except due to them being dirty stained or what it might be they weren’t clean and very unsanitary, she took it up on herself to call me and say she no longer wanted me at the room because I left a bad review , not only that I also worked here acysrtal inn were they lied about the pay and wouldn’t allow me to fill out any credentials after the week of working I told her if there was no paper work I can’t continue to work and I didn’t she did not want to provide me with a check she want to provide cash due to the illegal peoples she have working , I’ve contacted the better business bureau, Texas workforce and a few others so this can be tooling care of in a friendly manner , to let them know this is not allowed and very inappropriate and people are allowed to voice there opinion and if you hire someone to work for you there should always be credentials to sign and they should be paid fairly I would never refer anyone to stay there , not unless there company with using dirty towels and laying on dirty or stained sheets and blankets I also to pictures of everything….,, they get zero stars from me and again the manager is very nasty and rude and loves to play victim
Stayed 1 night in Sep 2024

6/10 Okay

Colton

Business traveller
Disliked: Amenities
Stayed 5 nights in Sep 2024

6/10 Okay

Danielle

The give stained towels , pillows blankets and sheets it’s really Ridiculous and look at you crazy when u ask for clean ones I really don’t believe they use bleach
Stayed 2 nights in Sep 2024

2/10 Terrible

Jeremiah

Travelled with family
Disliked: Property conditions & facilities
NOT Worth The Little Bit You Save. Go Elsewhere!
This place is disgusting. There is black mold all over the ceiling of the bathroom. There was urine on the toilet and floor. The cheap towels had hair on them. When the shower was turned on rusty colored water came out. The bathroom door will not close because it was out of square. The pillows had the stuffing falling out of the ends. When you lay on the bed, you can feel the springs protruding through the mattress. The coffee pot was missing half the parts and could not be used. The staff at the front desk was very rude as well. Never Again!
Stayed 1 night in Sep 2024

10/10 Excellent

Joey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great little place
Stayed 1 night in Aug 2024

8/10 Good

Thelma

Disliked: Property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Luis

Stayed 1 night in May 2024

2/10 Terrible

Ruben

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
They did not clean the restroom before I got here. It was horrendous.
Stayed 1 night in Aug 2024