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Coconut Palms Resort

3.0 star property

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Photo gallery for Coconut Palms Resort

Outdoor pool, pool umbrellas, pool loungers
Lobby
Lobby
Bar (on property)
Lunch and dinner served

Reviews

7.2 out of 10
Good

Popular amenities

  • Bar
  • Pool
  • Room service
  • 24/7 front desk
  • Breakfast included
  • Laundry

Explore the area

Map
Cornwall Street, P O Box 521, Port Vila, Efate
  • Parliament House
    ‪8 min walk‬
  • Port Vila Market
    ‪10 min walk‬
  • Iririki Island
    ‪11 min walk‬
  • Port Vila (VLI-Bauerfield)
    ‪15 min drive‬

Room options

View all photos for Palm Deluxe Apartment

Palm Deluxe Apartment | In-room safe

Palm Deluxe Apartment

  • 23.0 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Single Beds and 1 Double Sofa Bed

View all photos for Orchid room

Orchid room | In-room safe

Orchid room

  • 15 sq m
  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds

View all photos for Coco Single (Shared Bathroom)

Coco Single (Shared Bathroom) | In-room safe

Coco Single (Shared Bathroom)

  • 8 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for Superior Orchid room

Superior Orchid room | In-room safe

Superior Orchid room

  • 13 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed OR 1 Queen Bed

View all photos for Hibiscus (Shared Bathroom)

In-room safe

Hibiscus (Shared Bathroom)

  • 15 sq m
  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds

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The price is CHF 92
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includes taxes & fees
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About this property

Coconut Palms Resort

Resort in Port Vila with free breakfast and 24-hour front desk
Along with an outdoor pool, this resort has a restaurant and a bar/lounge. Free buffet breakfast, free WiFi in public areas and free self parking are also provided. Other amenities include a snack bar/deli, conference space and concierge services.
Coconut Palms Resort offers 46 accommodations with a safe. Televisions come with cable channels. Housekeeping is provided on a daily basis.
Recreational amenities at the resort include an outdoor pool.

The recreational activities listed below are available either on-site or nearby; fees may apply.

During your stay at Coconut Palms Resort, you're just a quick walk from Erakor Lagoon. Enjoy features like free breakfast, free WiFi in public areas and free self-parking.
  • Free buffet breakfast served daily
  • Free Wi-Fi in some public areas
  • Free self-parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Take a swim in the outdoor pool
  • Services include babysitting, dry cleaning/laundry and a concierge
  • Within a 10-minute walk of Erakor Lagoon and Parliament House
  • Airport shuttle service available for a fee
There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. Free breakfast is served daily. A computer station is on site and WiFi is free in public spaces.

Event space at this resort measures 538 square feet (50 square metres) and includes conference space. An outdoor pool, a library, and barbecue grills are also featured at Coconut Palms Resort. An airport shuttle (available 24 hours) is available for a fee. Free self parking is available.

Smoking is allowed in designated areas at this 3-star Port Vila resort.

Guests are served a free buffet breakfast daily from 7:00 AM to 10:00 AM.
Navara Poolside Cafe – This restaurant serves lunch and dinner. Guests can enjoy drinks at the bar.
The Wild Pig – On-site bar.
Room service (during limited hours) is available.

Languages

English, French

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:00 AM
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Navara Poolside Cafe
  • The Wild Pig

Things to do

  • Billiards/pool table
  • Library
  • Outdoor pool
  • TV in common areas

Family friendly

  • Babysitting (surcharge)
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 538 square feet of conference space
  • Computer station
  • Meeting room

Outdoors

  • Barbecue grill
  • Garden
  • Picnic area
  • Pool loungers
  • Pool umbrellas

Accessibility

  • No lift

Room amenities

Bathroom

  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch TV with cable channels

Food and drink

  • Limited room service

More

  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 11:00 PM
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
The property charges 5 per cent for credit card payments
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Coconut Palms Resort

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: VUV 3600 per person (return)
  • Airport shuttle fee per child: VUV 1800 (up to 12 years old)
  • Late check-out is available for a fee (subject to availability)
  • Credit card charges are subject to a surcharge of 5 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Coconut Palms Resort offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation 24 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival at the property.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Coconut Palms Port Vila
Coconut Palms Resort Port Vila
Coconut Palms Resort Vanuatu/Port Vila
Coconut Palms Hotel Port Vila
Coconut Palms Resort Vanuatu/Port Vila
Coconut Palms Resort Resort
Coconut Palms Resort Port Vila
Coconut Palms Resort Resort Port Vila

Coconut Palms Resort Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 51 out of 254 reviews
Rating 8 - Good. 99 out of 254 reviews
Rating 6 - Okay. 65 out of 254 reviews
Rating 4 - Poor. 24 out of 254 reviews
Rating 2 - Terrible. 15 out of 254 reviews

7.2/10

Cleanliness

8.0/10

Staff & service

6.8/10

Amenities

6.6/10

Property conditions & facilities

Reviews

10/10 Excellent

GROAIU

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

6/10 Okay

Marcel, Melbourne

Disliked: Amenities, property conditions & facilities
Really felt it wasnt up to Resort Standards in terms of the accomadation, crockery wasnt cleaned, i had to clean it myself before i could the kitchen area inside the room, very outdated rooms in all areas... air con unit was very much ineffective to where it was set in the room.. Way it was advertise was very much misleading when i arrive... breakfast was hugely dissapointing,, breakfast baffet wasnt up to standards esp resort standards, choices was very limited....
Stayed 8 nights in Dec 2019

4/10 Poor

John

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pretty disappointing
Pretty disappointing. Although only a 3 star you still expect a clean and reasonably maintained room. Curtains were old and worn with half hooks required and you could see through them in places. Toilet seat held on with wire. Room servicing poor. Didn't bother first day and had to keep asking for clean towels. Kitchen provisions like pots, plates and utensils really poor. Cockroach dish in the kitchen by the fridge was a nice touch! Breakfast buffet selection was poor and usually half empty and had to wait all the time and was boring and bland. Heard from a couple of girls staying there that they hadn't had clean towels for 5 days but didn't want to ask. Overall only real positive things i can say is that the shower was good, good location for short stroll to town and the pool was ok once they got it working on our second day. Think i almost got a smile out of one of the restaurant staff once but could be mistaken. Stayed all over south east asia and islands and this rates right near the bottom. Sorry no photos, wasn't worth my time.
Stayed 7 nights in Dec 2019

6/10 Okay

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service
Reception staff were lovely and helpful. Other customer services were poor. Staff were too busy with their mobiles.
Stayed 1 night in Dec 2019

6/10 Okay

Verified traveller

Travelled with family
Not bad, a bit average. But it’s the price you pay. Expect a small problem or two. Wifi only in bar area. You’ll prob have to ask for toiletries, fresh towels etc.. Food in general okay. Pros; Staff quite nice. Decent breaky. Nice pool and surroundings. Best part is it’s a quiet area just out of town and about 7min walk down to town (downhill). (May need a bus back up if you’re unfit (300v(about $4 Aud). If you’re not too fussy, then this place will be nice for you.
Stayed 2 nights in Nov 2019

6/10 Okay

Michelle, Kaitaia

Travelled with group
Liked: Staff & service
It was within walking distance to the markets and waterfront, but the parties in the street wake you up at 4 am and keep you up until the morning. If you want to experience living in Vanuatu amongst the locals, you'll get it here. You are not provided with hand towels or face cloths or safes in your room for your valuables. This property is quite old and tired. The breakfasts are quite basic. The staff were very friendly.
Stayed 5 nights in Oct 2019

2/10 Terrible

Teresia

Disliked: Staff & service
Never again
I was given a room with just one bed when I asked for 2 single bed I was denied. I told the receptionist that online I was given that option. When I asked for ground floor which I would pay I was denied also receptionist was not helpful, he seem like he didn't enjoy his job. No fan in room.
Stayed 1 night in Oct 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool was very nice, and it was exceptionally clean. our room (304) was a good size but each room needs to have a table and chairs in it ( we brought up chairs from below and used the bedside table as a table ) it gets really uncomfortable sitting on a bed and trying to do things
Stayed 7 nights in Oct 2019

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a little bit noise at night as could hear the street noise. Rooms were a bit run down. The staff were really nice and provided free entertainment. Food and pool were excellent.
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were lovely, food lovely, clean and great facilities.
Stayed 2 nights in Oct 2019

8/10 Good

Verified traveller

Business traveller
Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Breakfast service was extremely slow. Staff did not know what to do.
Stayed 1 night in Jul 2019

2/10 Terrible

Ann

Disliked: Cleanliness, staff & service, property conditions & facilities
Very dirty serving of units some days not done I had to ask for my sheets to be changed after seven days one tea towel in 11 days towels holes in no face clotherd and this was the most expensive unit very dirty had to buy paper plates couldn’t use any of there stuff breakfast couldn’t eat cold slip same every day for 11 days positive pool good and grounds well keeped would never stay there again
Stayed 11 nights in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
.The hotel is five minutes walking down the hill to the waterfront and shops. It is a walk in town and you will feel right at home walking in Port Vila. safe walking at night also. Wonderful people in Vanuatu.
Stayed 3 nights in Aug 2019

8/10 Good

Verified traveller

Stayed 8 nights in Aug 2019

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First up, this isn't 5-star accommodation, but it has a lot going for it. Facilities are fine, ranging from fairly small and basic rooms with bed and tv (separate shower and toilets in Hall) to self-contained with A/C, kitchenette and your own facilities. Meals are pretty good and not to pricey, location is convenient and the staff are very helpful and will do their best to address any concerns or special requests. I've stayed here a couple of times for several weeks and we'll likely again.
Stayed 16 nights in Jul 2019

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I always enjoy staying at Coconut Palms. A very comfortable and well situated Hotel. Great bar, friendly staff and excellent breakfast.
Stayed 6 nights in Jul 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Food was great , basic room facilities but great price and exactly what I needed - airport transfers included- great deal !
Stayed 1 night in Aug 2019

8/10 Good

TonyJohn

Business traveller
Liked: Cleanliness, property conditions & facilities
rooms were clean. however, food service was not so good.
Stayed 2 nights in Aug 2019

6/10 Okay

Shirley

Get what you pay for.
Stayed 2 nights in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Jul 2019

8/10 Good

heather

Liked: Cleanliness, staff & service, room comfort
Stayed 6 nights in Jun 2019

8/10 Good

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities
The resort was clean and the staff so friendly and accommodating - I appreciated my stay there very much - thank you so much
Stayed 11 nights in Jun 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 8 nights in Jun 2019

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Hallway bathrooms a surprise
Didnt know the bathrooms were in the hallway. Window was left open after housecleaning so we came in at night to find so many bugs in the room! Breakfast was the same menu every day. Lights were too dim the rooms and fan was only working on low speed. The staff was kind and responsive to our needs.
Stayed 4 nights in May 2019

8/10 Good

Sue, Swansea

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
good breakfast included apartment was roomy excellent able to cook full size fridge good entertainment staff were great clean premises no complaints
Stayed 13 nights in May 2019