In summer we might have rated better. Unfortunately, the driveway and stairs were so icy we had to take our shoes off not to slip. It was incredibly dangerous to get in the house. The house was nice, although whomever cleaned it didn't vacuum under the couch and you can see under the couch coming up the stairs. The hot tub top was broken and the tub was lukewarm and 3/4 full. We reported the ice to the property manager, hoping they might have some salt or de-icer or even a shovel so we could make the place safe to walk. They said they didn't have any. We had a 3 night stay and at midnight on the first night the power went off. By 6 am the place was probably in the 30's-40's and really really cold inside. Of course we let them know and they were aware because a storm had come through. We had somebody who needed a breathing treatment in the morning on a machine and she was having difficulty breathing without electricity. We couldn't cook anything, we had no power, and it was freezing inside. So we left at around noon. There was still no power when we left. We were in constant contact with the management company and clear communication. When we asked for a refund for the following two nights, we were denied.