I never leave reviews but please don't waste your time. First impression- this neighborhood is not "luxurious" and in a rundown area in Portsmouth. The photos also look much better and angled perfectly in the booking.
The bigger issue that ruined plans was that upon entering the property, it was freezing, and the power was out. I was with my pregnant wife, infant child, and 10-year-old daughter. I reached out to the host, and she called Virginia Power and an electrician and asked us to wait- we waited for about 45 min, but it was too cold, and we had plans. I asked for a refund, and she said we should be more patient and go back until it's fixed. She wasn't understanding that it was past to point of fixing, we needed to find a place for my family to stay.
I asked again 2 days later for a refund; she offered a partial refund because the fees are from Vrbo. I don't care where the fees are from, I'm not paying them for a house with no power that I didn't stay in.
I understand things happen and I am not blaming her for any of this but do not like how this was handled. It's the principle.