This rental uses Vacasa. The result is you willhave a third party, impersonal, far away contact in the event of any problems. The cabin we rented was cute, adequate, but in Vermont at 45 degree night temps, telling us that heat wasnt included in amenities was unacceptable. We froze! Some dishes weren't clean and put away sloppy wet. The last guests left towels in the yard and trash in the firepit. No local person made any response to our contact to Vacasa. This is a second similar experience. Will not use a vacasa associated renral again.