I called VRBO and the owner on April 18th to cancel my reservation. The owner was very kind and asked if everyone was okay. I told her my sister was unable to make it. VRBO told me that I had called in time to receive a full refund. They have since emailed me and said that since there was no proof that i had called to cancel, I would not get a refund. This is not correct! Please check with the owner and recheck your records and you will see that I did, in fact, call and cancel on April 18th, 2024.