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Hotel Marte

3.0 star property

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Photo gallery for Hotel Marte

Outdoor pool, pool loungers
Bar (on property)
Outdoor pool, pool loungers
Outdoor pool, pool loungers
Lobby sitting area

Reviews

8.0 out of 10
Very good

Popular amenities

  • Gym
  • Pool
  • 24/7 front desk
  • Housekeeping
  • Free WiFi

Explore the area

Map
Calle del Doctor Ingram, 20, Puerto de la Cruz, Tenerife, 38400
  • Plaza del Charco
    ‪4 min walk‬
  • Dock of Puerto de la Cruz
    ‪6 min walk‬
  • Church of Nuestra Senora de la Pena de Francia
    ‪6 min walk‬
  • Tenerife (TFS-Tenerife South)
    ‪71 min drive‬

Room options

View all photos for Single Room

Single Room | Desk, iron/ironing board, free WiFi

Single Room

  • 18 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for Double Room

Desk, iron/ironing board, free WiFi

Double Room

  • 21 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Triple Room (2 Adults and 1 Child)

Desk, iron/ironing board, free WiFi

Triple Room (2 Adults and 1 Child)

  • 22 sq m
  • Sleeps 3
  • 3 Single Beds

View all photos for Superior Room

Superior Room | Desk, iron/ironing board, free WiFi

Superior Room

  • 22 sq m
  • Sea view
  • Sleeps 2
  • 2 Single Beds

View all photos for Double Room (con balcón francés)

Desk, iron/ironing board, free WiFi

Double Room (con balcón francés)

  • 21 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Junior Studio Suite

Junior Studio Suite | Desk, iron/ironing board, free WiFi

Junior Studio Suite

  • Mountain view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Triple Room

Triple Room | Desk, iron/ironing board, free WiFi

Triple Room

  • 22 sq m
  • Sleeps 3
  • 3 Single Beds

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About this property

Hotel Marte

Central hotel connected to a railway/underground station in Puerto de la Cruz with a fitness centre
Along with an outdoor pool, this smoke-free hotel has a fitness centre and a rooftop terrace. WiFi in public areas is free. Other amenities include concierge services, a 24-hour front desk and tour/ticket assistance.
Hotel Marte offers 95 accommodations. Guests can surf the web using complimentary wireless Internet access.

Bathrooms include a shower. Business-friendly amenities include desks and telephones. Fridges, an iron/ironing board and hairdryers can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an outdoor pool and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they enjoy the overall property condition at Hotel Marte. During your stay, you'll be connected to a railway/underground station and just a quick walk from Plaza del Charco. Free WiFi in public areas, an outdoor pool and a gym are available.
  • Free WiFi
  • Take a swim in the outdoor pool
  • Services include a concierge, tour or ticket assistance and luggage storage
  • On-site recreation includes a gym
  • Just a 4-minute walk from Plaza del Charco and 14 minutes on foot from Lago Martianez Swimming Pools
Hotel Marte offers its guests an outdoor pool and a fitness centre. WiFi is free in public spaces. A rooftop terrace, tour/ticket assistance, and concierge services are also featured at the business-friendly Hotel Marte.

This 3-star Puerto de la Cruz hotel is smoke free.

Languages

English, French, German, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Things to do

  • Gym
  • Outdoor pool

Family friendly

  • Outdoor pool
  • Refrigerator on request

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Pool loungers
  • Rooftop terrace

Accessibility

  • Lift

Room amenities

Bathroom

  • Hair dryer (on request)
  • Shampoo
  • Shower
  • Soap
  • Towels provided

Entertainment

  • TV

Food and drink

  • Refrigerator on request

More

  • Desk
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests booked in Half Board or Full Board rates on December 25 will receive the Christmas Gala Dinner, included in the room rate. Guests booked in Half Board or Full Board rates on December 31 will receive the New Year's Eve Gala Dinner, included in the room rate. For all other bookings, access to Gala Dinner is optional and a fee is charged at the property for guests who wish to attend.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • In-room safe fee: EUR 2.50 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.

Property is also known as

Hotel Marte
Hotel Marte Puerto de la Cruz
Marte Hotel
Marte Puerto de la Cruz
Hotel Marte Tenerife/Puerto De La Cruz
Hotel Marte Hotel
Hotel Marte Puerto de la Cruz
Hotel Marte Hotel Puerto de la Cruz

Hotel Marte Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 86 out of 287 reviews
Rating 8 - Good. 127 out of 287 reviews
Rating 6 - Okay. 48 out of 287 reviews
Rating 4 - Poor. 18 out of 287 reviews
Rating 2 - Terrible. 8 out of 287 reviews

8.6/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

7.6/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
only fault no sky or bbc news
Stayed 2 nights in May 2024

2/10 Terrible

Maxim

Disliked: Cleanliness, property conditions & facilities
Budget hotel in a reasonably good location close to public parking. Breakfast was excellent. Staff was pretty welcoming and accommodating. These are all the pluses. The condition of the property, however, is terrible. No air conditioning (as expected), but there was also low air circulation in the room. Even being terribly tired after a long day you may not have a comfortable sleep. Furniture, walls are all awfully tired. On the top of all, room had no flowing water in the morning. So you can’t take a shower, flush the toilet or even wash your hands. So I would never return and never recommend anyone staying here!
Stayed 1 night in Nov 2023

8/10 Good

Martin

Liked: Cleanliness, staff & service, amenities
The hotel is very conveniently located near the bus station, the staff are friendly and helpful and the breakfasts are very good. On the down side the wifi was unreliable and could not be accessed at peak times, secondly my room's only source of natural light was a light well which was a bit depressing.
Stayed 4 nights in Sep 2023

2/10 Terrible

Meryl

Stayed 2 nights in May 2023

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2020

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice Hotel in great location. Plenty areas to sit and sunbathe, also small pool area. Room and all areas were very clean. Nice foyer with a reasonably priced bar. Breakfast was included, limited choice, however adequate.
Stayed 3 nights in Mar 2020

8/10 Good

Ehud Udi

Liked: Cleanliness, staff & service
Stayed 3 nights in Jan 2020

8/10 Good

linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
stop over
very good for stop over to north airport
Stayed 1 night in Feb 2020

8/10 Good

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good central hotel.
I had a budget room so it was ok, there are nicer options with balcony. There is a nice foyer to sit in. The breakfast was good with plenty of choice. Nice and central and only 10 minutes from the bus station.
Stayed 5 nights in Jan 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Yummy
Breakfast is excellent value for money at 6 euros !
Stayed 3 nights in Jan 2020

8/10 Good

Kemi, England

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
I liked the location of this hotel as it was easy to get around to different central points - although cars and coaches had to drop us around the corner but it was a short walk. The staff were friendly and helpful. I was disappointed that it took a few days of me constantly asking for an iron. The WiFi was really bad. Also the room temperature couldn’t be adjusted and was often cold in the night. There was no air conditioning or heating facilities in the room.
Stayed 4 nights in Dec 2019

10/10 Excellent

Carl M

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tango Marte
It was good, especially the tango
Stayed 1 night in Dec 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stay, nice room, attentive staff, food tasty for breakfast and dinner. Roof top pool small and refreshing good for cooling down with good views of mount Teide and the atlantic ocean. Accessability dificult due to different levels and stair access to lifts, room toiletries very limited, food not always replenished after initial rush.
Stayed 4 nights in Nov 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and really nice staff. Close to several restaurants
Stayed 1 night in Nov 2019

6/10 Okay

Linda

Liked: Cleanliness, property conditions & facilities, room comfort
took a while to check in , eggs at breakfast well over cooked
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveller

Stayed 2 nights in Apr 2019

4/10 Poor

Tina

Liked: Cleanliness, staff & service
Disappointing stay
We have stayed before at the Marte and it was ok. This time the room had a really bad sour drain smell the whole and we complained.. The breakfast was very very poor!! Cold beans... no scrambled egg.. very limited choice of hot food fatty bacon... overall it was not worth half the money and we won't return.. We are disappointed because we liked the service and location but they have dropped their standards too low I'm afraid..
Stayed 1 night in Apr 2019

10/10 Excellent

INTELLIAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location
Clean, good breakfast. Funny smell from closet when opened. Helpful front desk
Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel Matte was is in a great location, only 5 mins walk to old centre of Puerto with bars,cafés etc. About 10 mins walk to the harbour. Staff are so friendly and can't do enough. Rooms have plenty of wardrobe space with extra draws. Cleanliness is exceptional. Bar staff great, just a brilliant hotel.
Stayed 7 nights in Mar 2019

8/10 Good

Milan, Ljubljana

Liked: Cleanliness, staff & service, property conditions & facilities
Highly recommend!
Hotel employees are so kind and helpful. Went out of their way to pack us a lunch to go on the day we left because we had missed dinner the night before. Food is good! There is a pool atop the hotel with STUNNING views of Tiede and Puerto Cruz. Chaise lounges and umbrellas included. Located a 2 minute walk from main bus area if you are coming by public transport. Very easy to find. The only inconvience I saw was the lack of air conditioning in the rooms, could be a problem during the summer but in the winter it was fine.
Stayed 2 nights in Mar 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2019

10/10 Excellent

Karel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best stay ever!
Everything was simply amazing. I have never been in better hotel. Really. The room is not large, but it has all you need for amazing holiday. People who write negative rewievs have to be luxurious guests who look for 5 stars hotels. This hotel has three stars and I think, that it should have at least four. But room is not everything. Breakfest was delicious, better than in café, really amazing. You have wide range of choice. I really appreciated hot buffet. Dinners were better than in local restaurants. I think that for this price of the hotel I would not find better hotel in whole Canary islands. Really recommend!!!!!!! Best stay ever. Location is near the sea and also main bus station. Everything you need is nearby. I have never stayed in better hotel for this price!! It should have 4 stars! Absolutely amazing.
Stayed 5 nights in Feb 2019

8/10 Good

Janice

Liked: Cleanliness
Hotel Marte is situated in the old quarter of the town and is very convenient for wandering around the picturesque lanes , visiting quaint restaurants and a short walk from the Harbour and the bus station.It is not on the modern and rather more brash side of the town, so if you want English bars, Irish bars, and large modern restaurants you would do better to go to the other side of the island. The hotel lets itself down by having grubby and stained carpet in the lobby that leads to the second floor and the lift, giving the hotel an unloved appearance to new guests, which is a shame as it could so easily be replaced. Although on its website the hotel says that all Superior rooms have a view of either the Atlantic Ocean or Mount Teide, this is not true as the first room we were given, room 302, had the view of a building and an array of corrugated iron roofs. Also the patio door did not lock and had a big gap between it and the wall, so we complained and were moved after three days to room 307 which was like chalk and cheese and not only had a locking patio door, but a terrace, a fan and a decent bed as well of views of both the mountain and the sea. The breakfast is plentiful but sadly lukewarm. The one dinner we had in the hotel when we arrived also had the potential to be a nice meal but was lukewarm as well. Small things like this could be attended to by the hotel and would make everyone's memories of the hotel better. Despite this I would visit this hotel again
Stayed 7 nights in Feb 2019

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good alround stay.
Good alround stay, location near old town, nice breakfast, evening buffet meal very ordinary (only used once, many local eateries at good prices) 11 euros + drinks, very nice roof top lounging area with small pool (unheated), beds, umbrellas and excellent view of the ocean and mount Teide. Rooms as per the online brochure, towels changed as required. Local parking on street no charges, sometimes hard to find, but location of the bus station is in the next street, with regular airport buses and buses to many more places of interest, taxis plentifull to get around Puerto de la Cruz. Good hotel with all the basics at a price to suit your pocket.
Stayed 4 nights in Jan 2019