2/10 Terrible
Byron
Travelled with family, Travelled with family and small children
13 Mar 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Where to even start, I have been to many resorts and this one is by far the worst experience i had in my life.
For starters when we got to the resort we were checked in by one of thee rudest receptionist. From there once we were checked in there was no one to take us to the room, we had to flag a man down who had a trolly and assisted us.
Once in the room, my niece who is 1 years old found a random pill from what i am guessing was a previous guest, she almost ate this pill. That already showed me they do not clean thoroughly. Then i went to use the rest room and the toilet did not flush properly, i had to fill the trash can with water and pour it down the toilet in order for it to flush.
Now onto the dining experience. THEY DO NOT HAVE ENOUGH FOOD! it is the same everyday, the employee's in the dining hall are visibly exhausted because the staff to the amount of guest do not add up.
They also allow people from the cruises to enter the resort, so on top of there not being enough food now you have these cruise passengers dining as well.
The sister resort Senator doesn't allow you to eat or drink there but you may use their pool which is way better than the one at playa bachata. All of the lounge chairs are broken at the pool and the beach! When i say this was thee worst experience, if i could get a refund i absolutely would.
I would stay away from this resort at ALL Cost. Save your money and get an Airbnb instead. I will certainly not be returning.
Byron
Stayed 3 nights in Mar 2025