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Viva Heavens by Wyndham, A Trademark All Inclusive

4.0 star property

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Photo gallery for Viva Heavens by Wyndham, A Trademark All Inclusive

5 restaurants, breakfast, lunch, dinner served; international cuisine
Minibar, in-room safe, individually decorated, individually furnished
Lobby sitting area
Nightclub
Outdoor pool, open 6:00 AM to 7:00 PM, free pool cabanas, pool umbrellas

Reviews

7.4 out of 10
Good

Popular amenities

  • Bar
  • Pool
  • Spa
  • Parking included
  • Gym

Explore the area

Map
Playa Dorada Complex, Puerto Plata, 570000
  • Playa Dorada Golf Course
    ‪1 min walk‬
  • Playa Dorada
    ‪7 min walk‬
  • Embassy of the United States Dominican Republic
    ‪7 min drive‬
  • Santiago (STI-Cibao Intl.)
    ‪95 min drive‬

Room options

View all photos for Amnesia 1 king size bed, non-smoking

Minibar, in-room safe, individually decorated, individually furnished

Amnesia 1 king size bed, non-smoking

  • 48.50 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Nirvana 1 king size bed, handicapped accessible, non-smoking

Minibar, in-room safe, individually decorated, individually furnished

Nirvana 1 king size bed, handicapped accessible, non-smoking

  • 38.50 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (Nirvana)

Minibar, in-room safe, individually decorated, individually furnished

Room, 1 King Bed (Nirvana)

  • 38.50 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Nirvana 2 queen size beds, non-smoking.

Garden view

Nirvana 2 queen size beds, non-smoking.

  • 38.50 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for All Together Several beds, non-smoking

All Together Several beds, non-smoking | Garden view

All Together Several beds, non-smoking

  • 48.50 sq m
  • Sleeps 5
  • 1 King Bed and 3 Single Beds

View all photos for Amnesia 2 queen size beds, non-smoking

Garden view

Amnesia 2 queen size beds, non-smoking

  • 48.50 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Bliss 1 king size bed, non-smoking

Minibar, in-room safe, individually decorated, individually furnished

Bliss 1 king size bed, non-smoking

  • 20.50 sq m
  • Sleeps 2
  • 1 King Bed

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About this property

Viva Heavens by Wyndham, A Trademark All Inclusive

On beach with outdoor pool for sandy fun near Playa Dorada Golf Course
At Viva Heavens by Wyndham, A Trademark All Inclusive, spend the day on the beach where you can enjoy snorkelling. Then return for a meal at one of the resort's 5 restaurants. Housekeeping is available on request.
Viva Heavens by Wyndham, A Trademark All Inclusive offers 180 accommodations with minibars and a safe. Each accommodation is individually furnished and decorated. 40-inch flat-screen televisions come with cable channels.

Bathrooms include a shower and hairdryers. This Puerto Plata resort provides complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and an iron/ironing board. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the resort include an outdoor tennis court, an outdoor pool and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can pamper themselves by indulging in the on-site spa services. There are couples treatment room(s) available. Services include facials, body wraps, body scrubs and body treatments.
Our customers tell us that they can't get enough of the helpful staff at Viva Heavens by Wyndham, A Trademark All Inclusive. During your stay, you're just a quick walk from Playa Dorada. You'll find features such as free WiFi in public areas and free self-parking, plus 5 restaurants.
  • Free WiFi
  • Free self-parking
  • Enjoy international cuisine with a poolside location at V Kitchen, one of the property's 5 restaurants
  • Take a swim in the outdoor pool
  • Services include a concierge, tour or ticket assistance and a porter
  • On-site recreation includes an outdoor tennis court, a gym and volleyball
  • Steps from Playa Dorada Golf Course and 6 minutes by car from Lorilar Ranch
Viva Heavens by Wyndham, A Trademark All Inclusive is an all-inclusive resort. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Viva Heavens by Wyndham, A Trademark All Inclusive offers its guests an outdoor pool, an outdoor tennis court, and a fitness centre. There are 5 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include a beach bar, a poolside bar and a bar/lounge. WiFi is free in public spaces.

Spa services, a terrace, and a vending machine are also featured at Viva Heavens by Wyndham, A Trademark All Inclusive. Free self parking is available.

Smoking is allowed in designated areas at this 4-star Puerto Plata resort.

V Kitchen – This poolside buffet restaurant specialises in international cuisine and serves breakfast, lunch and dinner.
Blend – This restaurant specialises in Fusion cuisine and only serves dinner. Guests can enjoy al fresco dining (weather permitting). A children's menu is available. Open daily.
Rosmarino – This beach restaurant specialises in Italian cuisine and only serves dinner. Open daily.
Puebla 222 – This restaurant specialises in Mexican cuisine and only serves dinner. Guests can enjoy al fresco dining (weather permitting). Open daily.
Sofrito – This restaurant specialises in local cuisine and only serves dinner. Guests can enjoy al fresco dining (weather permitting). Open daily.

All-inclusive details

This resort is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included

Activities and facilities/equipment

All non-motorised water sports are included.

Water activities

Kayaking
Surfing/body boarding

Land activities

Cycling
Fitness facilities
Tennis
Volleyball
Tennis racquets

Lessons/classes/games

Aerobics
Bartending
Cooking
Dancing
Yoga

Entertainment

On-site entertainment and activities
On-site live performances
Theme parties

Languages

English, French, German, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site

Food and drink

  • 5 restaurants
  • A bar/lounge
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Blend
  • Puebla 222
  • Rosmarino
  • Sofrito
  • V Kitchen

Things to do

  • 18-hole adjacent golf course
  • Archery
  • Beach volleyball
  • Beach yoga
  • Boat tours
  • Fitness classes
  • Gym
  • Kayaking
  • Motor boating
  • Outdoor pool
  • Outdoor tennis court
  • Parasailing
  • Pilates classes
  • Rowing/canoeing
  • Sailing
  • Shopping
  • Snorkelling
  • Surfing/bodyboarding
  • Windsurfing

Family friendly

  • Free cot
  • In-room babysitting
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Beach loungers
  • Beach towels
  • Free pool cabanas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Manicures/pedicures
  • Massage
  • Treatment room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Front entrance ramp
  • No lift
  • Tile flooring in room
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Energy-saving switches in guestrooms
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests at this property also have access to the resort facilities of neighbouring property Viva Tangerine By Wyndham.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Viva Heavens by Wyndham, A Trademark All Inclusive

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.

We should mention

  • Pool access available from 6:00 AM to 7:00 PM
  • Reservations are needed for golf tee times. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Viva Heavens by Wyndham, A Trademark All Inclusive Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 320 out of 910 reviews
Rating 8 - Good. 256 out of 910 reviews
Rating 6 - Okay. 155 out of 910 reviews
Rating 4 - Poor. 85 out of 910 reviews
Rating 2 - Terrible. 94 out of 910 reviews

8.2/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

4/10 Poor

Jose Luis

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s outdated, way to expensive for what they offer. I will not be staying there again
Stayed 1 night in Jan 2025

10/10 Excellent

Alcides

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything good
Stayed 3 nights in Jan 2025

10/10 Excellent

Daris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2025

6/10 Okay

Edison

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2024

8/10 Good

Kenia

Travelled with partner
Liked: Cleanliness, staff & service
The room not good it is old and ugly
Stayed 3 nights in Jan 2025

6/10 Okay

Ana

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Dec 2024

6/10 Okay

Yaliza

Travelled with partner
Liked: Property conditions & facilities
Property was nice, staff was ok majority had an attitude. Rooms are super humid. I called it the wet room. Extremely cold and wet, even with AC off room was still cold. Housekeeping do not changed towels. We had to ask for clean towels. Restaurant were ok, except for the Italian one, mentioning that they did not have Parmesan cheese. I even caught the host grabbing the dessert with her hands no gloves, that is when I got up and walked away. Not much entertainment. It is a very chill resort. Not sure if i would revisit. And I got charged a fee for getting wristbands to have access to the buffet before 3pm check in time.
Stayed 3 nights in Jan 2025

6/10 Okay

Pritam

Disliked: Staff & service, amenities, property conditions & facilities
Stayed 5 nights in Dec 2024

2/10 Terrible

Raj

Disliked: Cleanliness, staff & service, property conditions & facilities
Basically I didn't like anything about this property. Food was bad service bad and wi-fi was even worse. The manager was very rude and just didn't care about the guest so no point even letting her know about the problems. I will never stay at any of the viva resorts. Wyndham really needs to do an inspection on this property.
Stayed 6 nights in Dec 2024

4/10 Poor

Kalpesh

Travelled with family
Disliked: Property conditions & facilities
Not much choice of vegetarian food
Stayed 5 nights in Dec 2024

4/10 Poor

Diana E

Liked: Staff & service
Disliked: Cleanliness
Stayed 7 nights in Dec 2024

10/10 Excellent

Rossanna

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best food I’ve had in any resort. Loved how they served Dominican dishes which most resort don’t do. The resort can use better entertainment.
Stayed 2 nights in Dec 2024

10/10 Excellent

Harmila

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thecstaff was extremely helpful.
Stayed 3 nights in Dec 2024

8/10 Good

Lee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay. Staff were very nice except one grouchy guy at the beach grill. The rest were all very nice. Our room was spacious but there was not a chair or table as we usually have. We requested a chair and were given a plastic one. Food was good. what we expected for a 3 star experience.
Stayed 7 nights in Dec 2024

8/10 Good

Chunho

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2024

10/10 Excellent

Alejandro, Reading

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

2/10 Terrible

marcos

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Nov 2024

10/10 Excellent

Elvis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Poor room wifi
Stayed 4 nights in Dec 2024

10/10 Excellent

Henry

Travelled with partner
Liked: Amenities, property conditions & facilities
El servicio
Stayed 3 nights in Dec 2024

6/10 Okay

arturo

Liked: Staff & service
Old hotel The room had a lot humidity

2/10 Terrible

Lina

Travelled with family
Disliked: Staff & service, property conditions & facilities
Worst Resort Ever
When we there the receptionist was flirting with a gust, the one of the employees offered my kids The manager Marie try to charge me $780.00 for a taxi and last is a all inclusive resort but the only give you one bottle of soda when you comes ask for another they told me no is only to welcome you in.
Stayed 7 nights in Nov 2024

10/10 Excellent

Juan

Stayed 2 nights in Nov 2024

8/10 Good

Romilio

Stayed 2 nights in Nov 2024

6/10 Okay

Viviana

Travelled with family
Disliked: Amenities, property conditions & facilities
This was my first and last tiem in this hotel, for the following reasons. The only two bars dont have alot of choices of drinks and the few ones they use only cheap bottle of licores. Supposedly every day on the schedule they have around 15 activies a day but on my stay they only did 2 max 3 a day. They also have 5 restaurants including the buffet but only the buffet and one other restaurant a la carte is open and when is open they dont have space for booking. In the rooms they have a fridge with only water and sodas. If you are looking for a place to read a book and be alone this is the place.
Stayed 6 nights in Nov 2024

8/10 Good

Nelson

Liked: Cleanliness, staff & service, property conditions & facilities
Nice quiet small relaxing not so much crowd it
Stayed 6 nights in Nov 2024