6/10 Okay
Atusa
Travelled with family
30 Dec 2024
Liked: Cleanliness, amenities
Pros:
No mosquitos :)
The buffet is good.
Staff are so nice
The beach is nice
The daily activities like yoga and nightly shows are great
The crowd is very international
The view of forest was nice.
Cons:
Not enough chairs by the beach with shade. Unless you get premium
The room needed TLC, maybe two night stands and two chairs for a room with two beds. Phone wasn’t working. Curtain was hanging.
Reservation department, so bad! We needed a minor change to our reservation and it took them 4 days to pick up the phone. Also on checkout they told me that we had not paid for my son as an extra guest and when I showed them the receipt that I have they said it doesn’t specify the age! Well I don’t think I paid 200 extra per day for a 3 year old! Then they said Expedia has not paid them yet! And they wanted to see proof that I have paid Expedia which I did! We also got some emails to upgrade our room by betting on a price before arrival that I didn’t like and didn’t do.
Notes:
1.Book a ride going to the hotel. we got an uber and we got lost
2.I booked the place because I thought they had a teen club, I don’t think they do, but there were lots of teens and they had beach volley. If your kid is into that
3.There is an app for hotel info and that is convenient but we needed to make reservations for dinner one night and no one not even the app informed us!
4.We did premium one day, as we wanted to be by the beach all day to get shade. Even that you have to go early.
Atusa
Stayed 4 nights in Dec 2024