Firstly, the property shown is incorrect - there was a picture of a bathtub in the ad - this was a large let down as we had plans to use it. Secondly, on arrival at 10pm at night, there was no toilet paper, coffee, sugar, teabags, wash-cloths and only one tea towel. We had to buy our own. Most of these items are on the ad. There was also no sheets for the spare beds that are advertised and barely enough blankets. We are were cold in summer.The locked cupboard that held all of the items could not be accessed. Lastly, when trying to resolve these issues we could not contact anyone. Just to add there are cameras on the property which felt very invasive.Thanks, I would love to hear back from someone.