Of note, this is a higher rating than I originally was going to leave this establishment. However, there are certain things that cannot be overlooked. We stayed here two years ago and had a wonderful experience, so I think this is a new owner.
Setting aside initial chaos regarding the room key situation and restocking the room, this staff has no clue how to treat people. Good customer service requires humility, graciousness, and attention to detail. After making several egregious mistakes in the beginning, I felt the owner (and her family? maid service) were actually pissed off at me. When you make a mistake, you apologize and are *nice* about it, at the least. I also don't want to know how much cable would be costing you a month. The last straw was the lack of consistent cooling at night. Every night I woke up at around 3/4am, because the cooling system would either become much weaker (not blow out cool air) or was programmed to reduce energy usage. For me, that’s a dealbreaker. I’m sorry but you cannot cut corners in this way… I’d rather have less cooling during the day, bc most people are at the beach or out-and-about, and consistently cool temps at night. Also, if you are charging boutique hotel prices, the pillows should be of high quality- not consist of two small pillows and sheet material packed tightly together to look like one long pillow. Customer service 101.
Overall, it is highly unlikely we will not be returning, and ironically, this may please the owner!
