We were unable to stay due to a reported power outage. We were told the unit was “uninhabitable and unsafe to check in”. So we turned around and went home.
The email said “as a courtesy, we can reschedule you within 30 days.“. Which isn’t actually a courtesy. And there was no availability. Follow up communication indicated
“oh yeah, I guess there’s no availability, that’s unfortunate. “
The reservation was never canceled by the property owner in the system. I had also chatted with a representative from Vrbo, who told me that the property owner was obligated to give us a refund as they were unable to hold up their end of the deal. But I am getting emails and texts about “how was your stay?“ And the message from Vrbo to the property owner has not yet been responded to with regards to any sort of refund of the money. We paid upfront for the stay.
Wow, we are bummed that there was a power outage and we were unable to stay. We are not upset at the property owner for that, but we are upset that it seems as if they are refusing to refund us our money. It was out of their control yes but that’s how business works. We aren’t obligated to pay for something we have not received.
Hopefully, this will be resolved soon, and I can change my review.