The unit was not only roomy, but also impeccably clean, and decorated with a nice touch. It was located in a great location in downtown Richmond.
Unfortunately, our experience was marred by the inefficient check-in process. We found ourselvesan alternative unit on the morning of our scheduled arrival. The online check-inly failed to process my payment, despite multiple attempts scrambling for system repeated.
The unit is an apartment building, and access is through a security door facing the street using a FOB. The FOB works intermittently. When it does not work, you wait for another tenant to enter the door or go around the block to the back door entrance.
It is corporately owned rather than owned by a private investor. Our usual VRBO rentals with private owners are treated more like hosts and have welcome touches, such as a bottle of wine and, most often, coffee and tea offerings.
If the renters need is to simply stay in a unit that is more hotel like, this will fit the bill. It is a nice unit in a nice location. I am confident the company can correct the FOB problem. Perhaps the payment processing was also not typical.