Our unit was double booked, but we didn’t know until 3:15pm on our arrival date. We were given an alternate accommodation (20min away), and without any other options presented, we followed along. However this was the owners home that she lived in, we did not feel comfortable at all in someone elses home amongst their things (even dirty dishes). So we kindly asked for a refund after our stay due to the extreme inconvenience of relocating and disruption to our entire trip. The owner handled our refund request in the rudest most unprofessional manner Ive ever experienced. She asked for a phone call, where she callled me horrible names, insisted this was not her fault, all VRBO and that I should be grateful she gave her home as the alternate accommodation and how put out she was, and this is my fault. Never should this be put on the guest. As the owner, the issues with VRBO are not on the guest. I’m just truly appalled at the way I was spoke to, by a business owner to a customer. A simple decline of my refund request would have been professional. But the out of line & rude phone call, completely unacceptable. So beware when booking, your unit may not actually be available, as we were told the double booking issue is all on VRBO and has happened a few times before. Although it’s a beautiful place, the owner is not someone I would ever recommend doing business with.