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Tunbridge Wells Retreat

3.5 star property

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Photo gallery for Tunbridge Wells Retreat

Terrace/patio
Bar (on property)
Restaurant
Pool
Exterior

Reviews

6.8 out of 10

Popular amenities

  • Bar
  • Breakfast available
  • 24/7 front desk
  • Housekeeping
  • Free WiFi
  • Restaurant

Explore the area

Map
54-57 London Road, Royal Tunbridge Wells, England, TN1 1DS
  • Pantiles
    ‪5 min walk‬
  • Assembly Hall Theater
    ‪7 min walk‬
  • Tunbridge Wells Golf Club
    ‪13 min walk‬
  • London (LGW-Gatwick)
    ‪53 min drive‬

Room options

View all photos for Twin Room

Twin Room | Iron/ironing board, free WiFi

Twin Room

  • 12 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Double Room

Iron/ironing board, free WiFi

Standard Double Room

  • 12 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Single Room

Single Room | Iron/ironing board, free WiFi

Single Room

  • 10 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for Superior Double Room

Iron/ironing board, free WiFi

Superior Double Room

  • 20 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Family Room

Family Room | Iron/ironing board, free WiFi

Family Room

  • 20 sq m
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

Similar properties

Exterior

Mercure Tunbridge Wells Hotel

  • Pet-friendly
  • Free WiFi
  • Restaurant
  • Breakfast available
3.8 out of 5, Good, (1069)
The price is CHF 72
for 1 room
includes taxes & fees
13 Apr - 14 Apr
Mercure Tunbridge Wells Hotel

About this property

Tunbridge Wells Retreat

Hotel in Royal Tunbridge Wells with 24-hour front desk and restaurant
This hotel features a restaurant, a bar/lounge and a business centre. WiFi in public areas is free. Additionally, a meeting room, a 24-hour front desk and a garden are on-site.
Tunbridge Wells Retreat offers 40 accommodations with a hairdryer and an iron/ironing board. Flat-screen televisions are featured in guestrooms.

Bathrooms include a shower and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Housekeeping is provided on a daily basis.

During your stay at Tunbridge Wells Retreat, you're just a quick walk from Trinity Theatre. You'll find features such as free WiFi in public areas, plus a restaurant and a bar.
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Full breakfast served daily for a fee
  • Amenities include a business centre, a meeting room and a lift
  • Just a 5-minute walk from Trinity Theatre and 5 minutes on foot from Pantiles
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Business amenities include a business centre and a meeting room.

WiFi is free in public spaces. Tunbridge Wells Retreat also features a garden and a lift.

For a fee, guests can enjoy full breakfast on weekdays from 7:00 AM to 10:00 AM and at the weekend from 8:00 AM to 11:00 AM.
Tunbridge Wells Retreat has a restaurant on site.

Languages

English, Italian, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free offsite parking; reservations required
  • Limited on-site parking

Food and drink

  • Full breakfast available for a fee 7:00 AM to 10:00 AM on weekdays and 8:00 AM to 11:00 AM on weekends; GBP 9.95 for adults and GBP 9.95 for children
  • A bar/lounge
  • A restaurant

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)

Business services

  • Business centre
  • Meeting room

Outdoors

  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)

Room amenities

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Electric kettle

More

  • Heating
  • Iron/ironing board

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 10 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Due to refurbishment of the restaurant, this property's evening dining options are limited at the moment. Cooked breakfast is still available.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for GBP 15 per day.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Cash deposit: GBP 50 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately GBP 9.95 for adults and from GBP 9.95 for children
  • Rollaway bed fee: GBP 15 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve rollaway/extra beds
This property accepts credit cards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.

Property is also known as

Tunbridge Wells Retreat Hotel
Smart Simple Hotel Royal Tunbridge Wells
Tunbridge Wells Retreat Royal Kent
Hotel Smart And Simple
Smart And Simple Hotel Royal Tunbridge Wells, Kent
Tunbridge Wells Retreat Hotel
Tunbridge Wells Retreat Royal Tunbridge Wells
Tunbridge Wells Retreat Hotel Royal Tunbridge Wells

Tunbridge Wells Retreat Reviews

Reviews

6.8
Rating 10 - Excellent. 26 out of 207 reviews
Rating 8 - Good. 83 out of 207 reviews
Rating 6 - Okay. 45 out of 207 reviews
Rating 4 - Poor. 38 out of 207 reviews
Rating 2 - Terrible. 15 out of 207 reviews

7.2/10

Cleanliness

8.0/10

Staff & service

6.2/10

Amenities

6.2/10

Property conditions & facilities

Reviews

4/10 Poor

Barbie

Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
Dirty
Cleanliness was terrible. Dirty room. Coffee left caked on teaspoon. Plastic fork with dust by bed by radiator. Stained sheets. Yuk. Had to park a distance from hotel. Breakfast was not good either.
Stayed 1 night in Mar 2020

2/10 Terrible

Michael

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Honest review
Very poor on all counts we will never return.
Stayed 4 nights in Feb 2020

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Reasonable price.
Staff great , breakfast good. Hotel just a little tired.
Stayed 1 night in Feb 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2020

6/10 Okay

Verified traveller

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The rooms were nice enough for a budget hotel but the toilet did not flush, we did not have flannels nor -any mini toiletries you expect to find in a hotel. However, comfy bed and friendly staff!
Stayed 1 night in Feb 2020

4/10 Poor

Nicole

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Tired
Fantastic location easy to walk to all the attractions. Unfortunately accommodation quite basic, and our family room was tired, tatty and a bit grubby although the beds were clean and comfortable and the room was very spacious with a separate bunk bedded room for the kids which was perfect. Plastic tea and coffee cups in our room were not great! Again at breakfast!!??
Stayed 1 night in Dec 2019

6/10 Okay

Aaron

Business traveller
Disliked: Cleanliness, property conditions & facilities
A little over priced for what you get.
Reasonable place, basic room, shower was a little mouldy.The mushrooms at breakfast were stone cold.
Stayed 1 night in Dec 2019

6/10 Okay

Adrian

Travelled with group
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
We really like the bathroom , brand new with unique lighting and with bath and shower separated , overall the room was really spacious an quite definitely we will come back
Stayed 1 night in Dec 2019

6/10 Okay

Verified traveller

Liked: Staff & service
The carpets in the stairwell and landings were very worn and dirty
Stayed 1 night in Dec 2019

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Rooms were basic and functional - served a purpose but didn’t go the extra mile. Internal doors were quite heavy and banged a lot behind you and the funny maze of steps made for an interesting trip back to your room!
Stayed 1 night in Dec 2019

8/10 Good

Martyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

2/10 Terrible

c

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

6/10 Okay

CARL

Liked: Staff & service
Stayed 1 night in Nov 2019

4/10 Poor

Jess

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019

8/10 Good

Frankki

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My room was great, I'd asked for a z bed which never showed up, quite a few of our group had not hot water in shower, the water in our shower was boiling and not able to turn it down
Stayed 2 nights in Nov 2019

8/10 Good

Joanna

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly staff. A small issue was dealt with swiftly. Lovely spacious rooms. Would stay again.
Stayed 1 night in Nov 2019

8/10 Good

Alison

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short visit
Quick flying visit for me so only needed a comfortable quiet room but I got upgraded to a lovely large room. Only downside was it was on the front on the building and traffic was noisy. There was also no soap so I had to use the complimentary shower gel as soap. Staff I encountered were nice especially on check in.
Stayed 1 night in Nov 2019

4/10 Poor

Verified traveller

Disliked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2019

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities
The staff are brilliant at this hotel. Very helpful, polite and friendly. It’s an old building but has been decorated in a modern style suited to it. It’s bright and tastefully done. The public areas are very clean. The breakfast area is in the conservatory, which is very nice. The full English was hot and cooked well. The down side, the scrambled eggs tasted a bit powdery. The bedrooms are tastefully decorated, clean and are a good size but are starting to look abit tired. The carpet showed old stains. The bathroom was very disappointing, cracked tiles on the floor repaired with sealant, black mould sealant round the sink and shower area. The window’s need replacing as the wood is starting to rot. The bed was extremely comfortable. Tea/coffee facilities are in the room. It could do with electrical sockets by the bed. The hotel is in a good location, not too close to the shops but in easy walking distance. Despite the negatives I would stay here again for one or two nights but no longer unless the bathrooms were sorted out. We were with other people who had better rooms and bathrooms than me.
Stayed 2 nights in Oct 2019

8/10 Good

Peggy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2019

4/10 Poor

Verified traveller

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Some staff were nice some not so much. The room was small but thats fine. All the walls were scuffed, carpet had stains on it the grout in the bathroom was black. The shower was clap cold. I messed around with it for half hour and it was still freezing. There was also no toilet brush The milk for the coffee was also off The iron shorted and burnt my clothes The breakfast was okay. The friends who i was staying with said the dinner was nice too. The parking situation is awful. They should do permits or something. I think thats it all covered. There are better hotels near by. This one is old and tired and needs a full scale revamp. Dont go for jt just because it is the cheapest!
Stayed 2 nights in Oct 2019

8/10 Good

Lynne

Travelled with family
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Facilities lacking.
Generally our stay was a good experience. We were disappointed with the general condition of the room, the paintwork was very sad we had no charging facility for the Toothbrush, no surface to put a Toilet Bag, no Coffee Table.
Stayed 2 nights in Oct 2019

2/10 Terrible

James

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

4/10 Poor

Verified traveller

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Nothing we liked web site for hotel false advertising carpet filthy, torn dirty net curtains, table insecure, only 2 electrical points for the room mis match cups
Stayed 1 night in Sep 2019