This was the worst experience we've ever had with a short term rental. Communication: The host took days to respond to questions before arrival and never gave complete answers. The worst communication gaffe was that the entry information received shortly before arrival didn't include the actual numbers to enter on the code pad, and the host did not respond to our urgent request for the code. We arrived late at night, exhausted from a full day of travel, couldn't enter the property, and couldn't reach the host. We wondered if we had been scammed. My husband decided to check other doors and found the side garage door unlocked. We reluctantly entered the unsecured home that way because it was nearly midnight and we had nowhere else to stay. The host did not reply until the following afternoon. A/C issues: Our stay was during extreme heat conditions and the home was 94 degrees F when we arrived. It eventually cooled down but had some other issues. Amenities: A number of promised amenities were not provided, most notably TV channels, blow dryer, kitchen towels and cloths. Cleanliness: Obvious areas were cleaned, but less obvious things were covered with dust, ie: fans, blinds, garbage under bed, etc. There were no dish cloths or towels (only paper towels) and a disgusting sponge was left at the sink. Comfort: the master bed was comfortable, but the other 3 beds were hard. The host eventually replied and corrected some issues, but it didn't make up for the disastrous beginning.