Lady at reception was kind and welcoming. However, the bedroom was tiny, bed far too big which took over most of the small bedroom space. Moreover, I was located on the ground floor with the window directly looking over the parking lot and the bathroom was opposite this so had to close the bathroom door in order not to be seen by anyone in the parking lot. Bathroom was also very small. Also, I only have an espresso in the mornings, no breakfast so when I tried to buy one from the machine I paid by card twice - still don't know if I've been charged - and put in coins but got no espresso. I asked the couple at reception busy with breakfast if I could be given an espresso from the breakfast lounge and I offered to pay for this but they abruptly said 'no'. Maybe it's company policy, but considering I had attempted to purchase just one espresso from the vending machine, with their help also, and failed surely they could have allowed me either to pay for an espresso from the breakfast lounge or given me a free one? At the next hotel I stayed at near Geneva I was given a free espresso when I asked for one and was willing to pay for it, why not here? I have worked for five years in the hotel industry in Rimini, Italy and the way I was treated left much to be desired so I won't be returning here and don't recommend it.