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SureStay by Best Western Salt Lake City Downtown

2.0 star property

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Free daily buffet breakfast
Exterior
Standard Room, 2 Queen Beds, Non Smoking | Bathroom | Combined shower/bathtub, hydromassage showerhead, free toiletries
Lobby
Standard Room, 2 Queen Beds, Non Smoking | Frette Italian sheets, premium bedding, down duvets, pillow-top beds

Reviews

6.6 out of 10

Popular amenities

  • Room service
  • 24/7 front desk
  • Pool
  • Laundry

Explore the area

Map
1009 S Main St, Salt Lake City, UT, 84111
  • Salt Palace Convention Center
    ‪4 min drive‬
  • Temple Square
    ‪4 min drive‬
  • Delta Center
    ‪4 min drive‬
  • Salt Lake City, UT (SLC-Salt Lake City Intl.)
    ‪11 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

Standard Room, 1 King Bed, Accessible, Non Smoking | Frette Italian sheets, premium bedding, down duvets, pillow-top beds

Standard Room, 1 King Bed, Accessible, Non Smoking

  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking | Frette Italian sheets, premium bedding, down duvets, pillow-top beds

Standard Room, 1 King Bed, Non Smoking

  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Standard Room, 2 Queen Beds, Non Smoking | Frette Italian sheets, premium bedding, down duvets, pillow-top beds

Standard Room, 2 Queen Beds, Non Smoking

  • 30 sq m
  • Sleeps 4
  • 2 Queen Beds

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About this property

SureStay by Best Western Salt Lake City Downtown

Hotel with free breakfast, near City Creek Center
This hotel features an outdoor pool, a seasonal outdoor pool and laundry facilities. Free buffet breakfast, free WiFi in public areas and free self parking are also provided. Other amenities include a 24-hour front desk, express check-out and ATM/banking services.
SureStay by Best Western Salt Lake City Downtown offers 63 air-conditioned accommodations, which are accessible via exterior corridors, and features coffee/tea makers and an iron/ironing board. Pillowtop beds feature Frette Italian sheets, down duvets and premium bedding. Cable televisions are provided. Rooms have partially open bathrooms. Bathrooms include a combined bath/shower unit with a hydromassage showerhead, and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at SureStay by Best Western Salt Lake City Downtown. During your stay, you're just a quick walk from Smith's Ballpark. You'll find features such as free breakfast, free WiFi in public areas and free self-parking.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self-parking
  • Take a swim in the outdoor pool
  • Amenities include laundry facilities and an ATM
  • On-site recreation includes segway rentals/tours
  • Guests speak favourably about the clean guestrooms and the overall condition of the property
  • Just a 3-minute drive from Salt Palace Convention Center and a few minutes from City Creek Center
  • Dogs welcome for a fee (restrictions apply)
Free breakfast is served daily. Public spaces have free WiFi and wired Internet. An outdoor pool, ski storage, and laundry facilities are also featured at the business-friendly SureStay by Best Western Salt Lake City Downtown. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this Salt Lake City hotel.

Guests are served a free buffet breakfast daily from 6:30 AM to 9:00 AM.
Room service (during limited hours) is available.

Languages

English, Farsi, Hindi, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Height restrictions apply for on-site parking
  • Free secured, uncovered self parking on site
  • Limited on-site parking (max 1 space per unit)
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 9:00 AM

Things to do

  • Outdoor pool
  • Segway rentals/tours
  • Ski passes
  • Ski storage

Family friendly

  • In-room microwave
  • Laundry facilities
  • Mini-fridge
  • Outdoor pool
  • Pool gate

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities

Guest services

  • Housekeeping (daily)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

More

  • 2 floors
  • Designated smoking areas

Room amenities

Bedroom

  • Down comforter
  • Frette Italian sheets
  • Pillowtop mattress

Bathroom

  • Free toiletries
  • Hydromassage showerhead
  • Partially-open bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Mini-fridge

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in fee: USD 25
Minimum check-in age - 19

Check-out

Check-out before 11 AM
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Renovations and closures

The following facilities or services will be unavailable from April 23 2025 to May 25 2025 (dates subject to change):
  • Swimming pool

Access methods

Staffed front desk

Pets

  • Pets: USD 20 per pet (varies based on length of stay)
  • Only dogs are allowed
  • Maximum 2 (weight limit: 20 lb per pet)
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100.00 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 20 per pet (varies based on length of stay)
  • Service animals are exempt from fees
  • Early check-in fee: USD 25 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.

We should mention

  • The seasonal pool will open on 29 May and close on 02 September.
  • Pool access available from 9:00 AM to 9:00 PM
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

America's Best Inn Hotel Salt Lake City
America's Best Inn Salt Lake City
City Creek Inn Salt Lake City
City Creek Inn
City Creek Inn Salt Lake Utah
City Creek Inn Suites
Surestay By Best Salt City
SureStay by Best Western Salt Lake City Downtown Hotel
SureStay by Best Western Salt Lake City Downtown Salt Lake City

SureStay by Best Western Salt Lake City Downtown Reviews

Reviews

6.6
Rating 10 - Excellent. 252 out of 1001 reviews
Rating 8 - Good. 240 out of 1001 reviews
Rating 6 - Okay. 183 out of 1001 reviews
Rating 4 - Poor. 136 out of 1001 reviews
Rating 2 - Terrible. 190 out of 1001 reviews

6.4/10

Cleanliness

7.0/10

Staff & service

6.2/10

Amenities

6.0/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

4/10 Poor

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
I felt generally safe because the property is gated, but my window lock was broken, so honestly anyone could have gotten into my room.... and it was very dirty. Like don't want to walk around in bare feet or touch anything. Stained sheets too. Management was very nice though!
Stayed 2 nights in Mar 2025

10/10 Excellent

diana, whittier

Stayed 2 nights in Mar 2025

4/10 Poor

Teresa

Scary part of town
Stayed 1 night in Mar 2025

4/10 Poor

Loren L

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
It has been a long time since I stayed in a hotel this dirty.
Stayed 3 nights in Mar 2025

10/10 Excellent

Herman

Stayed 1 night in Feb 2025

2/10 Terrible

Lorri

The staff were very nice. Too bad the conditions of my room as well as areas of hotel were very much in need of massive repairs. We had to ask for three different rooms before we found one that as was barely Bearable
Stayed 1 night in Feb 2025

4/10 Poor

Adrian

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Very sketchy area
Stayed 1 night in Feb 2025

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

8/10 Good

Eric

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Elise

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This was a great hotel for the price. We had a pleasant experience for our weekend getaway. The front office staff were nice and the room was prepared upon arrival. We had absolutely no issues during our stay and never felt unsafe. Not sure what these reviews are about regarding it being unsafe since it’s literally a gated property and your room key is required to open the gate. The only small issue was the blow dryer in the room didn’t work & the breakfast wasn’t the most amazing- but it was decent. I would recommend staying here if you’re not too bougie with your hotels, traveling doesn’t have to be expensive :)
Stayed 2 nights in Feb 2025

10/10 Excellent

Kelly

Stayed 1 night in Feb 2025

8/10 Good

Sonny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was good. We were only there overnight for an operation the following morning
Stayed 1 night in Feb 2025

6/10 Okay

Brent

Pretty sub standard hotel … nothing special
Stayed 1 night in Feb 2025

10/10 Excellent

greg

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

8/10 Good

Dawn

Business traveller
Liked: Staff & service, amenities
The bed was clean and super comfortable, but upon looking around the walls and baseboards need cleaned....there were yellow stains on the walls in the bathrooms so that was a concern....also the light switch covers were dirty....but I was super happy with how quiet it was. No drama, no trauma....very quiet and comfortable....slept great!!!!
Stayed 1 night in Feb 2025

8/10 Good

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

2/10 Terrible

Adrian

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The place was a dump. There were cigarette burns on the sheets. There were people running around and people talking loudly outside. It was a very bad value proposition. I’m never coming back again.
Stayed 1 night in Feb 2025

10/10 Excellent

Darcy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

oscar

Liked: Property conditions & facilities
Stayed 1 night in Jan 2025

6/10 Okay

James

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities

Good stay for the money.

It was a good model for the money we paid. The bed was a bit bouncy and the heater was hard to get an accurate temperature. Was clean place and the parking lot was gated.
Stayed 1 night in Feb 2025

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Audon

Always enjoy staying there
Stayed 1 night in Feb 2025

10/10 Excellent

Jeremiah

Stayed 1 night in Jan 2025

2/10 Terrible

Shayna

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025