Great property; close to everything in Sugarhouse (including the park which is 4 mins away which is a great walking/running park) and Salt Lake. Very comfortable for myself and four kids who stayed off and on for 9 nights. Lots of extra sheets, blankets and towels. Wonderful laundry room...hanging clothes dry really quick as nice and warm in there. Completely safe neighborhood. Delicious food nearby...my favs are Beard Papa, Cafe Rio, and Hruska's Kolaches. I didn't have any need to communicate with the owner while we were there, so can't speak to that. But she is an incredibly thoughtful host as there were lots of little touches to make things very comfortable. There is one bathroom, three beds which I felt were very comfortable (twin and two rooms with doubles or queens, not sure which), then five other spots where people could sleep... one a mattress on a ledge, a massive bean bag then two other spots where you could put twin blow up mattresses (bring your own), plus a sleeper sofa. Decorated very cute, too. Of note: hot water may run out by third shower in a row, so stagger accordingly.