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Portobelo Plaza de las Americas

3.5 star property
VIP Access

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Photo gallery for Portobelo Plaza de las Americas

Triple Room | In-room safe, bed sheets
Front of property
Front of property
Outdoor pool, pool umbrellas, pool loungers
Reception

Reviews

7.8 out of 10
Good

Popular amenities

  • Gym
  • Bar
  • Pool
  • Room service
  • Breakfast included
  • 24/7 front desk

Explore the area

Map
Avenida Las Americas 1A-101, San Andrés, 880001
  • Spratt Bight Beach
    ‪5 min walk‬
  • Punta Norte
    ‪18 min walk‬
  • North End
    ‪2 min drive‬
  • San Andrés (ADZ-Gustavo Rojas Pinilla Intl.)
    ‪9 min walk‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Triple Room

Triple Room | In-room safe, bed sheets

Triple Room

  • Sleeps 3
  • 1 Single Bed and 1 Double Bed

View all photos for Standard Double Room

In-room safe, bed sheets

Standard Double Room

  • Sleeps 2
  • 1 Double Bed

Double Room

  • 5 sq m
  • Sleeps 2
  • 1 Double Bed and 1 Single Bed

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About this property

Portobelo Plaza de las Americas

Hotel with free breakfast, a short walk to Spratt Bight Beach
This smoke-free hotel features an outdoor pool, a restaurant and a fitness centre. Buffet breakfast is free. Other amenities include a bar/lounge, a business centre and conference space.
Portobelo Plaza de las Americas offers 143 accommodations with a safe and a hairdryer. Flat-screen televisions come with cable channels. Bathrooms include a shower.
Recreational amenities at the hotel include an outdoor pool and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

During your stay at Portobelo Plaza de las Americas, you're just a quick walk from Spratt Bight Beach. Free breakfast, an outdoor pool and a restaurant are available.
  • Free buffet breakfast served daily
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Take a swim in the outdoor pool
  • Services include a concierge, tour or ticket assistance and luggage storage
  • On-site recreation includes a gym
  • Within a 10-minute walk of Spratt Bight Beach and Paintball San Andres
Portobelo Plaza de las Americas offers its guests an outdoor pool and a fitness centre. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily.

Business amenities include a business centre and a meeting room. A terrace, tour/ticket assistance, and concierge services are also featured at Portobelo Plaza de las Americas.

This 3.5-star San Andrés hotel is smoke free.

Guests are served a free buffet breakfast daily from 7:00 AM to 9:30 AM.
On-site venue – This restaurant only serves breakfast.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Parking and transport

  • No on-site parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 9:30 AM
  • A bar/lounge
  • A restaurant

Things to do

  • Gym
  • Outdoor pool
  • Snorkelling

Family friendly

  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Tour and ticket assistance

Business services

  • Business centre
  • Conference space
  • Meeting room

Outdoors

  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • No lift

More

  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 1-inch flat-screen TV with cable channels

Food and drink

  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Safe

Policies

Check-in

Check-in start time: 5:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 1:00 PM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Front desk staff will greet guests on arrival at the property.

We should mention

  • Visitors travelling with a child may be required by the property to present the following documents: at check-in, parents travelling into Colombia with a child under 18 may be obligated to present the child's birth certificate and photo ID (passport for non-Colombian citizens). If a relative or legal guardian is travelling into Colombia with the child, that relative or legal guardian may be obligated to present a notarised consent of travel signed by both parents, along with a copy of both parents' ID. If only one parent is travelling into Colombia with the child, that parent may be required to present a notarised consent of travel signed by the other parent. Visitors planning to travel with children should consult a Colombian consulate office in advance of travel for additional guidance.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Guests may experience noise disturbance due to nearby construction work.

Property is also known as

Portobelo Plaza las Americas Hotel San Andres
Portobelo Plaza las Americas Hotel
Portobelo Plaza las Americas San Andres
Portobelo Plaza las Americas
Portobelo Plaza Las Americas
Portobelo Plaza de las Americas Hotel
Portobelo Plaza de las Americas San Andrés
Portobelo Plaza de las Americas Hotel San Andrés

Portobelo Plaza de las Americas Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 105 out of 267 reviews
Rating 8 - Good. 87 out of 267 reviews
Rating 6 - Okay. 36 out of 267 reviews
Rating 4 - Poor. 21 out of 267 reviews
Rating 2 - Terrible. 18 out of 267 reviews

8.6/10

Cleanliness

8.0/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

4/10 Poor

Jose Israel

Travelled with group
Smelly room bathroom , the room wasn’t ready on time , poor customer service from breakfast attendant,
Stayed 5 nights in Nov 2024

2/10 Terrible

Pablo

Disliked: Staff & service
Stayed 3 nights in Oct 2024

6/10 Okay

Eliud, Pasadena

Travelled with partner
Liked: Cleanliness
Hotel was clean and the breakfast was acceptable. Some of the staff comes off as a bit bothered and inconvenienced when approached but overall it was a nice stay.
Stayed 6 nights in Oct 2024

6/10 Okay

miguel

Travelled with partner
Liked: Cleanliness, property conditions & facilities
I liked location. I dis not like communication, like no one answer when marked from room to front desk. I had to ask every day for fresh clean towels. Sink was plugged at arrivel but fixed upon request. Every time you get out of the room with the key, the power shuts down including the air conditioning so when you come back from outside you find a warm room, I guess is good in an eco friendly way.
Stayed 4 nights in Aug 2024

10/10 Excellent

Roberto

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service from all staff! Close proximity to restaurant and 8 minutes walk to beach!
Stayed 6 nights in Jul 2024

10/10 Excellent

Richard, Porirua

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only a 4 min walk to the beach. Nice modern hotel, quiet as the rooms are away from the road. Nice pool in the courtyard. Breakfast very portion controlled but OK.
Stayed 14 nights in Jun 2024

10/10 Excellent

Daniel Ubal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024

10/10 Excellent

Maritza, Austin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, people really nice and helpful
Stayed 3 nights in Apr 2024

8/10 Good

Francisco, Hyde Park

Travelled with group
Liked: Cleanliness, staff & service, amenities
No Warm or hot water in the sink, hot water took about 5-7 minutes to get warm. Bathroom could use more shelves to put shower essentials. Breakfast could start at 0700. Staff was very friendly and helpful.
Stayed 3 nights in Mar 2024

10/10 Excellent

Verified traveller

Liked: Property conditions & facilities, room comfort
Very friendly and efficient staff.
Stayed 4 nights in Jan 2024

10/10 Excellent

William, MALIBU

Travelled with partner
Liked: Amenities
Stayed 4 nights in Jan 2024

8/10 Good

Ana Milena Yepes

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
I did enjoy my stay at the hotel, but I found very inconvenient that the restaurant is only open during the day and doesn’t have the dinner option, very often the places outside are very crowded with big lines to get some food and the hotel should have the option to eat in the restaurant.
Stayed 4 nights in Dec 2023

10/10 Excellent

Jaime

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A great place to stay in San Andres

Overall a great experience here. Friendly staff, central location, great breakfast options, clean & nice rooms. Special shoutout to Señor David for making us feel extra welcome.
Stayed 2 nights in Jan 2024

10/10 Excellent

Omaira

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2023

6/10 Okay

Victor, Trenton

Travelled with group
Liked: Staff & service, property conditions & facilities
Last minute booking and didnt have an issue. Staff assited us above and beyond. And the room was nice and clean.
Stayed 1 night in Aug 2023

6/10 Okay

Juan

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023

8/10 Good

DAVID

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
The staff were friendly and helpful. Half of them were native islanders who could good English. Quiet and air conditioning good. Excellent buffet breakfast include with good variety.Negative were the limited pool hours, 10am - 7pm and closed on Tuesdays for limited "maintenance", which is ridiculous. Needs ice machines and drinking water dispensers, though not generally available in Colombia.
Stayed 14 nights in Jan 2023

2/10 Terrible

William

Stayed 3 nights in Jan 2023

4/10 Poor

Frederico

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Poor management. Staff would knock on the door repeatedly waking us up to clean the room. No “do not disturb” sign available. Leaking bathroom and no toilet paper in receptions bathroom. A/C doesn’t work properly. Only good thing is the location.

6/10 Okay

Alvaro

Travelled with partner
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness, staff & service
Cleaning poor did not clean the room one day no cleaning supplies in the bathroom
Stayed 5 nights in Nov 2022

2/10 Terrible

Mishael

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Stayed 4 nights in Nov 2022

8/10 Good

jean

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nicer than the Place Latam had chosen for me named Apartamento Altamar i spent one night thereit was a nightmare and had to move to Portobello Thanks God
Stayed 3 nights in Sep 2022

10/10 Excellent

Robert

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lot of construction on property
Stayed 5 nights in Aug 2022

10/10 Excellent

Joshua

Stayed 1 night in Aug 2022

6/10 Okay

Laura F, Woodside

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The hotel is very central to everythign with minimal walkig distance. AVOID the restaurant - it's breakfast selection is extremely lackluster and most of it's restaurant crew is often cranky and unfriendly. If it wasn't for the restaurant I would give this hotel 5 stars.
Stayed 5 nights in Jul 2022