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Hampton Inn & Suites San Antonio Northwest/Medical Center

2.5 star property

Choose dates to view prices

Photo gallery for Hampton Inn & Suites San Antonio Northwest/Medical Center

Exterior
Terrace/patio
Reception
In-room safe, blackout curtains, free WiFi, bed sheets
Reception

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Pet-friendly
  • Laundry
  • Housekeeping
  • Air conditioning

Explore the area

Map
11426 IH 10 W, San Antonio, TX, 78230
  • USAA Corporate Office Headquarters
    ‪13 min walk‬
  • The Shops of La Cantera
    ‪6 min drive‬
  • Six Flags Fiesta Texas
    ‪10 min drive‬
  • San Antonio, TX (SAT-San Antonio Intl.)
    ‪16 min drive‬

Room options

View all photos for Studio, 2 Queen Beds, Accessible, Non Smoking

In-room safe, blackout curtains, free WiFi, bed sheets

Studio, 2 Queen Beds, Accessible, Non Smoking

  • 35 sq m
  • Sleeps 6
  • 2 Queen Beds

View all photos for Studio, 1 King Bed, Accessible, Non Smoking (Roll-in Shower)

In-room safe, blackout curtains, free WiFi, bed sheets

Studio, 1 King Bed, Accessible, Non Smoking (Roll-in Shower)

  • 37 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Room, 1 King Bed, Non Smoking, Refrigerator & Microwave | In-room safe, blackout curtains, free WiFi, bed sheets

Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • 35 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for King, Studio, Accessible, Non Smoking

In-room safe, blackout curtains, free WiFi, bed sheets

King, Studio, Accessible, Non Smoking

  • 37 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Studio, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Studio, 2 Queen Beds, Non Smoking, Refrigerator & Microwave | In-room safe, blackout curtains, free WiFi, bed sheets

Studio, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

  • 35 sq m
  • Sleeps 6
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

In-room safe, blackout curtains, free WiFi, bed sheets

Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

  • 35 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Studio, 1 King Bed, Non Smoking

In-room safe, blackout curtains, free WiFi, bed sheets

Studio, 1 King Bed, Non Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Studio, 1 King Bed, Non Smoking, Refrigerator & Microwave

In-room safe, blackout curtains, free WiFi, bed sheets

Studio, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • 35 sq m
  • Sleeps 4
  • 1 King Bed

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About this property

Hampton Inn & Suites San Antonio Northwest/Medical Center

Suburban hotel with free breakfast and fitness centre
An indoor pool, a fitness centre and coffee/tea in a common area are available at this hotel. Free buffet breakfast, free WiFi in public areas and free self parking are also provided. Additionally, a business centre, conference space and dry cleaning are on-site.
Hampton Inn & Suites San Antonio Northwest/Medical Center offers 107 accommodations with laptop-compatible safes and complimentary newspapers. Flat-screen televisions are featured in guestrooms. Fridges and microwaves are provided. Bathrooms include a combined bath/shower unit, bathrobes and complimentary toiletries.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include telephones along with free local calls (restrictions may apply). Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an indoor pool and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The free breakfast at Hampton Inn & Suites San Antonio Northwest/Medical Center gets good marks from our customers. During your stay, you'll be within walking distance of USAA Corporate Office Headquarters. Features include free WiFi in public areas and free self-parking, plus an indoor pool.
  • Free buffet breakfast served daily
  • Free WiFi and wired Internet
  • Free self-parking
  • Take a swim in the indoor pool
  • Amenities include free newspapers in reception, a front desk safe and a business centre
  • On-site recreation includes a gym
  • Guests have good things to say about the accommodation for the comfy beds and spaciousness
  • 13 minutes by foot from USAA Corporate Office Headquarters and a 5-minute drive from University of Texas at San Antonio
  • Cats and dogs welcome for a fee
Hampton Inn & Suites San Antonio Northwest/Medical Center offers its guests an indoor pool and a fitness centre. WiFi and wired Internet are free in public spaces. A business centre and a meeting room are available. Free breakfast is served daily. Event space at this hotel measures 1582 square feet (147 square metres) and includes conference space. A vending machine, multilingual staff, and coffee/tea in common area are also featured at Hampton Inn & Suites San Antonio Northwest/Medical Center. Free self parking is available.
Guests are served a free buffet breakfast daily from 6:00 AM to 10:00 AM.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 6:00 AM to 10:00 AM
  • Coffee and tea in common areas

Things to do

  • Gym
  • Indoor pool
  • TV in common areas

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 1,582 square feet of conference space
  • Business centre
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Lift
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Dressing gowns
  • Free toiletries
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with premium channels

Food and drink

  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Free local calls
  • Free weekday newspapers
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Contactless check-in and check-out are available
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 125 per accommodation (varies based on length of stay)
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 75 lb per pet)
  • Pets cannot be left unattended
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 125 per accommodation (varies based on length of stay)
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old.
This property accepts credit cards, debit cards and cash
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Front desk staff will greet guests on arrival at the property.

We should mention

  • Pool access available from 8:00 AM to 10:00 PM
  • Children aged 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

SpringHill Suites Hotel San Antonio /Six Flags
SpringHill Suites San Antonio /Six Flags
Hampton Inn San Antonio Northwest
Hampton Inn Suites San Antonio Northwest/Medical Center
Hampton Inn & Suites San Antonio Northwest/Medical Center Hotel

Hampton Inn & Suites San Antonio Northwest/Medical Center Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 609 out of 1103 reviews
Rating 8 - Good. 209 out of 1103 reviews
Rating 6 - Okay. 131 out of 1103 reviews
Rating 4 - Poor. 71 out of 1103 reviews
Rating 2 - Terrible. 83 out of 1103 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Joseph, El Paso

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Issues: the bathrooms had no fans so you would smell everyone’s poop. You couldn’t take a hot shower because no vents. The shower layout door was incorrect and facing inwards when open. The property its self was not bad but you notice little things here and there. Cracks, dirty spots. Etc… the elevator had a liquid stain on the ground and instead of staff cleaning it, they put a watch your step sign for the evening leading to the next morning instead of cleaning it. It was such a simple clean. Besides that, front staff were nice and polite. The rooms are nice and looked and felt clean. The filters on the AC units need some cleaning but it did its job. Breakfast is nothing special but it was good enough. The Breakfast lady was nice.
Stayed 2 nights in Dec 2024

4/10 Poor

Verified traveller

Travelled with family
Disliked: Staff & service, room comfort
It was ok, but not worth the price.
Staff was unhelpful and discourteous. Asked for extra pillows, and told the hotel doesn't have any. Was told breakfast ends at 10, and check out is at 11. Finished breakfast just before 10, and went to the room to get our things only to find our keys had already been deactivated and had to ask a housekeeping supervisor permission to go back in and get our things. We were then told next time we'd have to go back downstairs to get back in when we shouldn't have been locked out in the first place. The room itself was spacious, but the walls were so thin, I got no sleep as there was banging and stomping until at least 1AM.
Stayed 1 night in Dec 2024

10/10 Excellent

Brian

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Dec 2024

8/10 Good

Ricky

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Waited 20min for a staff member to show up at front desk. About 10 people waiting to check in. And staff was nowhere to be found
Stayed 1 night in Dec 2024

4/10 Poor

Maurice

Disliked: Property conditions & facilities
Stayed 1 night in Dec 2024

8/10 Good

Margie

Stayed 1 night in Dec 2024

10/10 Excellent

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Each time I’ve stayed at this hotel it’s been a great experience! The property is clean, the staff is friendly and very helpful!
Stayed 5 nights in Dec 2024

10/10 Excellent

Juan carlos

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

4/10 Poor

Mirna

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2024

8/10 Good

Francisca

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I just wished they had offer me the free water when I checked in, but other than that the stay was very good.
Stayed 2 nights in Nov 2024

8/10 Good

Margie

Business traveller
It was fine as always we love Tracey and Allie and Dawn great people always meets our needs thank you
Stayed 1 night in Nov 2024

10/10 Excellent

Dora

The stay was nice the room was clean and they were very nice !!
Stayed 1 night in Nov 2024

10/10 Excellent

Rosaura

Liked: Cleanliness
Stayed 1 night in Nov 2024

6/10 Okay

Jeffery

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Pool was not heated, shower leaked due to door not closing properly, given pool towels when asked for fresh towels.
Stayed 4 nights in Nov 2024

10/10 Excellent

Martha

Travelled with family
Easy access
Stayed 1 night in Nov 2024

6/10 Okay

Sophia

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Nov 2024

2/10 Terrible

Chika

Stayed 2 nights in Nov 2024

6/10 Okay

Sophia

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
DO NOT USE THIS HOTEL OR RESERVE THIRD PARTY
We have always used HOTELS.COM to book our stays at any hotel. We especially love staying at the Hampton Inn & Suites off Jones Maltsberger but because my father was having a medical procedure we opted for this location. I reserved using Hotels.com giving me the option to pay at the hotel when we arrived. This particular hotel charged four rooms to my credit card prior to our arrival. Obviously, causing an inconvenience for me. There were four different families staying at this hotel. They called me to let me know that one room did not go through and if I didn't have another form of payment my room would be cancelled. When we arrived at the hotel, the receptionist was rude. I believe her name was Alejandra because we kept getting texts about our stay. We tried to get some coffee and there was none. Receptionist didn't offer to make any either. The other Hampton Inn & Suites where we normally stay and will be staying in the future had excellent customer service and they were quite accommodating. Don't stay here. They don't honor the "pay at the hotel" when you reserve through third party websites. NOT HAPPY AT ALL.
Stayed 2 nights in Nov 2024

2/10 Terrible

Veronica

Stayed 2 nights in Nov 2024

8/10 Good

Hector

Stayed 1 night in Nov 2024

10/10 Excellent

Randy

Travelled with family
Stayed 1 night in Nov 2024

6/10 Okay

Justin

Stayed 2 nights in Oct 2024

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
estuvimos dos noches ahi muy cómodo lugar y buen servicio, la alfombra algo vieja
Stayed 2 nights in Sep 2024

10/10 Excellent

Christian

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great people and awesome clean rooms
Stayed 1 night in Oct 2024

10/10 Excellent

moises

Stayed 1 night in Oct 2024