We were pleased upon arrival. It seemed clean, lots of space and the view was great. The beach is close and access to the I5 freeway is simple. However, the first time I used the master shower. It didn’t drain. Within 2 minutes I was standing in an inch of water and this is a large shower.
I contacted Vacasa and was told they get someone out to fix it. They claimed someone checked it and didn’t see a problem. ( I’m not sure anyone came) I sent them a 40 sec video demonstrating the problem. Their plumber came on our last day and poured drain cleaner and it finally drained properly for 1 day.
As for the hot tub, when we went to use it, it stunk. Clearly the filter was not working. This should have been checked prior to our arrival. The high cleaning fee should include checking the hot tub. I contacted them that evening and was told they could get some one there Thursday which didn’t help us because we planned to be in Disneyland all day.
Both the plumber and hot tub person came Thursday. One of them left the front door unlocked. I discovered this when I took garbage out before check out. We entered and exited the unit through the garage so it had to be the contractor. This infuriated me. My daughter slept in the room next to the front door so she was in an insecure place. Luckily nothing happened but things could have been taken, vandalism etc. I have given Vacasa multiple opportunities to respond but they have continued to ignore me.