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Hotel Mukul Na

3.0 star property

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Photo gallery for Hotel Mukul Na

Front of property
Elite Room | Laptop workspace, free WiFi
Reception
Exterior
Standard Room, Multiple Beds, Resort View | Laptop workspace, free WiFi

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Laundry
  • Parking included
  • 24/7 front desk
  • Housekeeping
  • Free WiFi

Explore the area

Map
Dr. Manuel Velazco Suárez, 5, San Cristóbal de las Casas, CHIS, 29244
  • Mesoamerican Museum of Jade
    ‪8 min walk‬
  • San Cristóbal de las Casas Cathedral
    ‪10 min walk‬
  • Santo Domingo Handicraft Market
    ‪15 min walk‬
  • Tuxtla Gutierrez (TGZ-Angel Albino Corzo Intl)
    ‪88 min drive‬

Room options

View all photos for Superior Room

Superior Room | Laptop workspace, free WiFi

Superior Room

  • Resort view
  • Sleeps 4
  • 1 King Bed and 1 Double Bed

View all photos for Standard Room, Multiple Beds, Resort View

Standard Room, Multiple Beds, Resort View | Laptop workspace, free WiFi

Standard Room, Multiple Beds, Resort View

  • Resort view
  • Sleeps 4
  • 1 Double Bed and 1 Queen Bed

View all photos for Elite Room

Elite Room | Laptop workspace, free WiFi

Elite Room

  • Sleeps 6
  • 1 King Bed, 1 Queen Bunk Bed and 1 Double Sofa Bed

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  • Free WiFi
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  • Breakfast available
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The price is CHF 57
for 1 room
includes taxes & fees
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About this property

Hotel Mukul Na

Hotel with free parking, near San Cristóbal de las Casas Cathedral
A restaurant, a bar/lounge and a snack bar/deli are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Additionally, dry cleaning, laundry facilities and a 24-hour front desk are on-site.
Hotel Mukul Na offers 50 accommodations with a hairdryer. Rooms open to patios. Guests can surf the web using complimentary wireless Internet access. Housekeeping is provided on a daily basis.
Our customers tell us that they can't get enough of the helpful staff at Hotel Mukul Na. During your stay, you're just a quick walk from Regional Costume Museum. Enjoy features like free WiFi in public areas and free self-parking, plus a restaurant.
  • Free WiFi
  • Free self-parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Amenities include a front desk safe and laundry facilities
  • Within a 10-minute walk of Regional Costume Museum and La Merced Church
There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. Hotel Mukul Na also features laundry facilities, dry cleaning/laundry services, and a front desk safe. Free self parking is available.

This 3-star San Cristóbal de las Casas hotel is smoke free.

Hotel Mukul Na has a restaurant on site.

Languages

Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free secured, uncovered self parking on site

Food and drink

  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Family friendly

  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Accessibility

  • No lift

Room amenities

Bathroom

  • Hair dryer
  • Private bathroom
  • Soap
  • Toilet paper

More

  • Laptop workspace
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Guests will receive an email 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
Prior to arrival, you must complete online registration via a secure link
You will be asked to provide the property with a copy of your government-issued photo ID after booking

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from 24 December to 24 December:
  • One of the dining venues
  • Bar/Lounge
  • Laundry facilities
  • Parking area

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Prior to arrival, guests must complete online registration with the property via a secure link. Guests will be asked to provide the property with a copy of their government-issued photo ID before arrival. Guests will receive an email 24 hours before arrival with check-in information. Front desk staff will greet guests on arrival at the property.

Property is also known as

Hotel Mukul Na Hotel
Hotel Mukul Na San Cristóbal de las Casas
Hotel Mukul Na Hotel San Cristóbal de las Casas

Hotel Mukul Na Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 70 out of 100 reviews
Rating 8 - Good. 17 out of 100 reviews
Rating 6 - Okay. 3 out of 100 reviews
Rating 4 - Poor. 5 out of 100 reviews
Rating 2 - Terrible. 5 out of 100 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2024

8/10 Good

Yadira

Liked: Staff & service, property conditions & facilities
Beautiful place and people are very friendly
Stayed 2 nights in Apr 2024

10/10 Excellent

Oliver

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property it’s perfect to stay. The only problem is that it’s the street. It’s under construction
Stayed 1 night in Mar 2024

10/10 Excellent

Ali Santiago

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lugar muy limpio
Buena recepción, muy limpio el lugar.
Stayed 2 nights in Dec 2024

10/10 Excellent

Antonio

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Todo muy bien
Muy agradable, y el personal muy amable.
Stayed 2 nights in Dec 2024

10/10 Excellent

Osvaldo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El lugar es bastante bonito, muy fotografiable, las habitaciones son comfortables y perfectas, como lo esperariamos, el unico defecto es el baño que no cerraba su puerta (posiblemente solo en mi habitacion), de ahi exelente recomendado
Stayed 1 night in Dec 2024

2/10 Terrible

maria juliana elvira

Travelled with family
Disliked: Staff & service, room comfort
Personal sin criterio
MAL SERVICIO AL CLIENTE. OJO OFRECEN ESTACIONAMIENTO PERO ES PEQUEÑO Y NO ENTRAN TODOS LOS AUTOS. El 24 de Dic llegamos tarde, nos abrieron el estacionamiento y nos dijeron que nos estacionáramos detrás de un auto, a las 5:45AM tocaron la puerta para mover nuestro auto porque iban a salir! Como atascaron el estacionamiento fue complicado incluso sacar el auto. Al otro día dimos nuestro comentario que eso no se hace, como huésped uno va a descansar y más en una fecha como el 24 de Dic, comentamos que no deberían dejar pasar más autos al estacionamiento si no tienen lugar y que deberían decir y lo dejamos afuera y quizá puedan ellos “echarle un ojo” pero no que nos hagan meterlo estorbando y nos despierten 5:45 AM para moverlo, y nos dijeron que “se nos advirtió” cosa que no fue cierta, dijeron también “eran las 6AM” igual les comentamos que no importaba somos huéspedes y eso no se hace, cuando dijimos que nadie nos dijo que debíamos moverlo de madrugada nos contestó la de recepción “pues no se a quien creerle si a usted o a mi gente”, a partir de esa respuesta decidí no argumentar más, evidentemente el personal debería tener mayor capacitación de servicio al cliente para poder tener un mayor criterio. MALA señal del wifi. Almohadas incómodas. El personal de recepción es el más ineficiente que me ha tocado, no escuchan y en cambio se “defienden” :(
Stayed 1 night in Dec 2024

10/10 Excellent

Yasutaka

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
サンクリストバルデラスカサス観光にて利用
サンクリストバルデラスカサス観光にて利用。 駐車場が部屋の前で利便性が良い。 中心地からは少し遠いが、車での利用には良いと思う。 12月末に泊まったのだが、一泊目は寒くて凍えたが、翌日追加の毛布を借りられたので問題なく過ごせた。
Stayed 2 nights in Dec 2024

4/10 Poor

maria juliana elvira

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
Mal servicio a cliente ponen en duda lo que dices
MAL SERVICIO AL CLIENTE. OJO OFRECEN ESTACIONAMIENTO PERO ES PEQUEÑO Y NO ENTRAN TODOS LOS AUTOS. El 24 de Dic llegamos tarde, nos abrieron el estacionamiento y nos dijeron que nos estacionáramos detrás de un auto, a las 5:45AM tocaron la puerta para mover nuestro auto porque iban a salir! Como atascaron el estacionamiento fue complicado incluso sacar el auto. Al otro día dimos nuestro comentario que eso no se hace, como huésped uno va a descansar y más en una fecha como el 24 de Dic, comentamos que no deberían dejar pasar más autos al estacionamiento si no tienen lugar y que deberían decir y lo dejamos afuera y quizá puedan ellos “echarle un ojo” pero no que nos hagan meterlo estorbando y nos despierten 5:45 AM para moverlo, y nos dijeron que “se nos advirtió” cosa que no fue cierta, dijeron también “eran las 6AM” igual les comentamos que no importaba somos huéspedes y eso no se hace, cuando dijimos que nadie nos dijo que debíamos moverlo de madrugada nos contestó la de recepción “pues no se a quien creerle si a usted o a mi gente”, a partir de esa respuesta decidí no argumentar más, evidentemente el personal debería tener mayor capacitación de servicio al cliente para poder tener un mayor criterio.
Stayed 2 nights in Dec 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente su servicio en todos los ámbitos.
Stayed 2 nights in Dec 2024

10/10 Excellent

Victor

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy bonito hotel, está súper agradable las Camas suaves, habitación amplia, las personas super amables, tiene todos los servicios y además cuenta con un restaurante que es a la carta, el menú desde 120 pesos. El centro está a 10 min, las calles son pequeñas así que si traen auto es mejor dejarlo.
Stayed 2 nights in Dec 2024

10/10 Excellent

Eduardo, Tuxtla Gutiérrez

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

10/10 Excellent

Ixchel

Liked: Cleanliness, staff & service, property conditions & facilities
Está hermosa la propiedad, los cuartos son cómodos, las camas son muy cómodos y descansas bien.
Stayed 1 night in Dec 2024

8/10 Good

Joselito

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2024

10/10 Excellent

Salvador Arturo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy bonito, muy buen servicio del personal que atiende
Stayed 4 nights in Nov 2024

10/10 Excellent

Cinthia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy bien excelente hotel como y Sercas de todo
Stayed 1 night in Sep 2024

10/10 Excellent

Any

Liked: Cleanliness, staff & service, property conditions & facilities
La estancia estuvo padre
Stayed 1 night in Jan 2024

10/10 Excellent

Efrain

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo excelente
Stayed 3 nights in Apr 2024

10/10 Excellent

Luis

Stayed 1 night in Jun 2024

10/10 Excellent

Jaime

Stayed 2 nights in Apr 2024

10/10 Excellent

Carlos alberto

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exelente hotel
Stayed 2 nights in Apr 2024

2/10 Terrible

TOMAS

No pudimos llegar porque esta inaccesible por calles rotas
Stayed 1 night in Apr 2024

8/10 Good

José luis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

2/10 Terrible

Liliana

Stayed 1 night in Apr 2024

10/10 Excellent

Gilberto

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024