We arrived to the property & immediately contacted Surf & Style property management company via message, stating that the property was absolutely dirty and in disrepair. Visible mold in the bathroom showers, stains on the dining chairs, dents and stains on multiple walls. Also there was a horrible smell in the property. We had no reply from the management company, so we had no choice but to stay in the property the first night. After not hearing from the property management company the next day, we reached out to VRBO about the situation. VRBO told us to take pictures and document everything and they would try to get us a partial refund. After business hours, over 24 hours later, the management company offered to have a cleaner come in. I messaged them and said a cleaner would not be able to remedy the problems going on at this cond… again, I asked for a partial refund… by this time we had to make an entirely new reservation to stay at another property since this one was too terrible to spend the rest of our family vacation in. Surf & Style’s only response to us and to VRBO was that they would refund us a minimal cleaning fee. We were wanting to be fair and only requested two night’s refund of our four night stay, but again they refused. I have stayed in many VRBOs and had great experiences, but this experience was absolutely terrible. Do not stay in this property. It is over priced and very dirty and smelly. So disappointed for what we were hoping to be a happy family vaca!