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Hotel Santa Maria Inn

2.5 star property

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Photo gallery for Hotel Santa Maria Inn

Outdoor dining
Dining
Quadruple Room | Down duvets, pillow-top beds, individually furnished, blackout curtains
Front of property
Reception

Reviews

7.6 out of 10
Good

Popular amenities

  • Free airport shuttle
  • Parking available
  • Room service
  • Pet-friendly
  • Breakfast included
  • Laundry

Explore the area

Map
Rio Segundo, 800m NE of Pacific Gas Stn, Five minutes from SJO Intl Airport, San Juan, Alajuela, 100-1039
  • Plaza Real Cariari
    ‪7 min drive‬
  • Plaza Real Alajuela
    ‪7 min drive‬
  • Estadio Alejandro Morera Soto
    ‪8 min drive‬
  • San José (SJO-Juan Santamaría Intl.)
    ‪10 min drive‬

Room options

View all photos for Family Room

Family Room | Down duvets, pillow-top beds, individually furnished, blackout curtains

Family Room

  • Sleeps 6
  • 1 Double Bed OR 1 Single Bed

View all photos for Double or Twin Room

Down duvets, pillow-top beds, individually furnished, blackout curtains

Double or Twin Room

  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Single Room

Standard Single Room | Down duvets, pillow-top beds, individually furnished, blackout curtains

Standard Single Room

  • Sleeps 1
  • 1 Double Bed

View all photos for Quadruple Room

Quadruple Room | Down duvets, pillow-top beds, individually furnished, blackout curtains

Quadruple Room

  • Sleeps 4
  • 2 Double Beds

View all photos for Triple Room

Triple Room | Down duvets, pillow-top beds, individually furnished, blackout curtains

Triple Room

  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

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About this property

Hotel Santa Maria Inn

Pet-friendly hotel connected to a shopping centre in San Juan with free breakfast
This hotel features concierge services, dry cleaning and laundry facilities. Free continental breakfast is provided, as well as free WiFi in public areas, free self parking and free airport drop-off. Additionally, free newspapers, tour/ticket assistance and a garden are on-site.
Hotel Santa Maria Inn offers 8 air-conditioned accommodations with coffee/tea makers and blackout curtains. Each accommodation is individually furnished. Pillowtop beds feature down duvets. Cable televisions are provided. Bathrooms include a shower with a rainfall showerhead.

This San Juan hotel provides complimentary wireless Internet access. Business-friendly amenities include telephones along with free local calls (restrictions may apply). A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include hairdryers.

With your stay at Hotel Santa Maria Inn, you'll be connected to a shopping centre and close to Multiplaza Mall Escazu. Free breakfast, free WiFi in public areas and free self-parking are available. This property offers pet-friendly amenities, such as food and water bowls.
  • Free continental breakfast served daily
  • Free WiFi
  • Free self-parking
  • Extended parking available for a fee
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • Just a 4-minute drive from Casino Fiesta and 14 minutes from Sabana Park
  • Free airport drop-off shuttle service
  • Dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
Free breakfast is available daily. WiFi is free in public spaces. A free shuttle from the hotel to the airport is free (available on request). A terrace, a vending machine, and multilingual staff are also featured at Hotel Santa Maria Inn. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this San Juan hotel.

Guests are served a free continental breakfast daily from 7 AM to 10 AM.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Free airport drop-off shuttle from 7:00 AM to noon at scheduled times and on request
  • Free self parking on site
  • Extended parking on site (CRC 10 per night)
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • Free continental breakfast available daily 7 AM to 10 AM

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • Free newspapers in lobby
  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Turndown service

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Pillowtop mattress

Bathroom

  • Hair dryer (on request)
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 18-inch HDTV with cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Air conditioning
  • Free local calls
  • Individual furnishings
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2 PM; check-in end time: 10:00 PM
Late check-in subject to availability

Check-out

Check-out before noon

Special check-in instructions

The front desk is open daily from 2:00 PM - 11:00 PM
Front desk staffed during limited hours
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

  • Pets: CRC 10000 per pet, per night
  • Only dogs are allowed
  • Maximum 1 (weight limit: 20 lb per pet)
  • Food and water bowls are available
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 5 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Extended parking fee: CRC 10 per night
  • Pet fee: CRC 10000 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Safety features at this property include a fire extinguisher, a security system and a first aid kit
The front desk at this property is open daily from 2:00 PM - 11:00 PM.
Guests arriving after 10:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.

We should mention

  • One child aged 5 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Hotel Santa Maria Inn Alajuela
Santa Maria Alajuela
Hotel Santa Maria Inn Costa Rica/Alajuela
Hotel Santa Maria Inn Hotel
Hotel Santa Maria Inn San Juan
Hotel Santa Maria Inn Hotel San Juan

Hotel Santa Maria Inn Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 33 out of 123 reviews
Rating 8 - Good. 53 out of 123 reviews
Rating 6 - Okay. 21 out of 123 reviews
Rating 4 - Poor. 8 out of 123 reviews
Rating 2 - Terrible. 8 out of 123 reviews

8.2/10

Cleanliness

8.2/10

Staff & service

6.4/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2024

6/10 Okay

Ravi

Disliked: Staff & service, property conditions & facilities
Felt like entering jail as seen from street, with high gated fence, electrified barbed wires, several video cameras. room was clean with many beds for all of us. Good for the price.
Stayed 1 night in Apr 2024

4/10 Poor

Krystal

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Raquel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

4/10 Poor

Robert

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I wouldn’t recommend staying here
They don’t offer airport shuttle service, this needs to be removed from their page stating they do. This definitely is not the place to go if your looking for comfort. I woke up covered in bedbugs bites..I would not stay here again.
Stayed 1 night in Feb 2024

6/10 Okay

Lorna

Liked: Cleanliness, staff & service
No airport shuttle, air conditioner didn’t work, no hot water in sink in our first room. Stayed on our way through and again coming back home. Not safe area to walk to restaurants but was able to use Uber eats and Uber to the airport and bus station. Close to airport so that was good. Hotel owner was a great help and very friendly.
Stayed 1 night in Feb 2024

2/10 Terrible

Andrea

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Pro: close to airport. Con: everything else. Also, place has bugs. Not sure what type but we all woke up with bug bites everywhere. Would not stay here again.
Stayed 1 night in Feb 2024

6/10 Okay

Lilia

Stayed 1 night in Dec 2023

10/10 Excellent

Lauren

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is in a nice neighborhood in the foothills above the airport. Very tranquil setting with a garden and parking.very secure . The host makes sure your stay is comfortable.
Stayed 1 night in Mar 2023

8/10 Good

Maurice

Stayed 1 night in Feb 2023

6/10 Okay

Todd K

Stayed 1 night in Feb 2023

10/10 Excellent

Anna

Stayed 1 night in Feb 2023

8/10 Good

SHERRI

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
This was a very basic Tico Inn. Our flight arrived late and after picking up our rental car we were less than two miles from Santa Maria. We had both emailed to prepare staff for late arrival and then called upon landing. We arrived and staff opened the gate within 5 minutes of ringing their bell. Staff was very friendly and helpful. Breakfast was good including fruit plate, eggs, sausage and toast served on an outdoor patio/garden with hummingbirds feeding on the pretty foliage. As I initially said, it is basic, but for the price, it was a safe convenient place to stay.
Stayed 1 night in Jan 2023

10/10 Excellent

Elvin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
God place to rest

2/10 Terrible

Cecile

Disliked: Cleanliness, staff & service, property conditions & facilities
The shower knobs were hard to turn. At least the water was hot. They advertise free cont. bfst but there was nothing not even any coffee made; I had to make my own coffee and this area was dirty. People had eaten pizza the night before and just left the empty box there. I had told the guy that checked me in the night before that I would need an airport shuttle which they advertise as free. He acted stunned like no one ever asks for it but he didn't say it could not be done. I was in the lobby at 9:30am and there was no one at the desk. Finally a woman wanders in that works there and I tell her I've booked the shuttle. She knew nothing about it. The guy didn't tell her. Thank goodness she was able to find someone who took me. The customer service here is horrible. The staff just doesn't care😟
Stayed 1 night in Oct 2022

8/10 Good

Lindsay, Camarillo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was lovely, though we were there for a quick sleep before an early morning flight. Expedia dropped the ball for the third time in our Costa Rica experience and didn't actually book our reservation. Luckily the hotel let us in the closed gate and found a room for us. It is off the beaten path and we had a little bit of a struggle finding it. We found a tourist bus parked and asked for help; he escorted us. The staff was wonderful and helpful.
Stayed 1 night in Aug 2022

6/10 Okay

Horace

Stayed 1 night in May 2022

2/10 Terrible

Selim

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I had to wait nearly 10 minutes in the street to be let in, then was told that there was no shuttle to the airport and I would have to pay for a taxi, then I found a cockroach in the hallway, a variety of insects in the room, and to cap it all, a bed without pillows.
Stayed 1 night in Apr 2022

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2022

10/10 Excellent

Noela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022

8/10 Good

James

Liked: Cleanliness, staff & service, amenities
My room had a number of issues that were not individually horrible but they added up! The staff was extremely nice and seemed to care for my well being. That is always nice! Super close to the aiport and my room was economical.
Stayed 1 night in Jan 2022

4/10 Poor

Craig

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
We waited 40 minutes for someone to let us in the gate. There were holes in the door, windows with no glass, toilet dirty. One good thing-- breakfast was good!
Stayed 1 night in Jan 2022

10/10 Excellent

Verified traveller

Stayed 1 night in Apr 2021

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The lady was nice and helpful. It was in a residential area so it was a weird location. The key was hard to get into the room. You have to knock in order to get into the yard so that was not a good look for me. Overall it was a decent stay for the price. Not expensive so You cant expect anything spectacular.
Stayed 1 night in Feb 2021

8/10 Good

Patricia

Liked: Cleanliness, staff & service
irport hotel
A little remote if you haven’t got a car. No shops or restaurants on road. No English spoken, trying to confirm the free taxi to the airport 24 hrs before arrival proved a problem.
Stayed 1 night in Feb 2021