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Hotel Valencia Santana Row

4.0 star property
VIP Access

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Photo gallery for Hotel Valencia Santana Row

Exterior
Lobby
Street view
Outdoor pool, open 6:00 AM to 10:00 PM, pool umbrellas, pool loungers
Exterior

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Breakfast available
  • Housekeeping
  • Room service

Explore the area

Map
355 Santana Row, San Jose, CA, 95128
  • Santana Row Shopping Center
    ‪3 min walk‬
  • Winchester Mystery House
    ‪6 min walk‬
  • SAP Center at San Jose
    ‪7 min drive‬
  • San Jose, CA (SJC-Norman Y. Mineta San Jose Intl.)
    ‪10 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Traditional Room, 1 King Bed

Premium bedding, minibar, in-room safe, desk

Traditional Room, 1 King Bed

  • 33 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible

Premium bedding, minibar, in-room safe, desk

Standard Room, 1 King Bed, Accessible

  • 33 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Traditional Double Room

Traditional Double Room | Premium bedding, minibar, in-room safe, desk

Traditional Double Room

  • 33 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed (Communication Room)

Premium bedding, minibar, in-room safe, desk

Standard Room, 1 King Bed (Communication Room)

  • 33 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Balcony

Standard Room, 1 King Bed, Balcony | Premium bedding, minibar, in-room safe, desk

Standard Room, 1 King Bed, Balcony

  • 33 sq m
  • Valley view
  • Sleeps 3
  • 1 King Bed

Similar properties

Lobby

The Row Hotel, BW Signature Collection

  • Pet-friendly
  • Parking included
  • Free WiFi
  • Air conditioning
4.2 out of 5, Very good, (294)
The price is CHF 150
for 1 room
includes taxes & fees
3 Apr - 4 Apr
The Row Hotel, BW Signature Collection

About this property

Hotel Valencia Santana Row

Suburban hotel with fitness centre and rooftop terrace
An outdoor pool, a restaurant and a fitness centre are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a bar/lounge, a rooftop terrace and valet parking.
Hotel Valencia Santana Row offers 215 accommodations with minibars and a safe. Beds feature premium bedding. Televisions come with pay-per-view films. Bathrooms include a combined bath/shower unit, bathrobes, designer toiletries and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and complimentary newspapers, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and a hairdryer. Microwaves, fridges and in-room massages can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an outdoor pool and a fitness centre.
The shopping around Hotel Valencia Santana Row gets high marks from our customers. During your stay, you're just a quick walk from Santana Row Shopping Center. Features include free WiFi in public areas, plus an outdoor pool and a restaurant.
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Cooked-to-order breakfast served daily for a fee
  • Valet parking available for a fee
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym
  • Guests have great things to say about the helpful staff and the location
  • Steps from Santana Row Shopping Center and 4 minutes on foot from Westfield Valley Fair Shopping Mall
  • Pets welcome for a fee
Hotel Valencia Santana Row offers its guests an outdoor pool and a fitness centre. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

Business amenities include a business centre, 3 meeting rooms, and limo/town car service. A rooftop terrace, multilingual staff, and tour/ticket assistance are also featured at the business-friendly Hotel Valencia Santana Row. You'll have access to the health club at a partner property. Parking is available for a fee.

This Mediterranean San Jose hotel is smoke free.

For a fee, guests can enjoy a cooked-to-order breakfast daily from 6:00 AM to 9:00 AM.
Hotel Valencia Santana Row has a restaurant on site.
Late-night fare is available from 24-hour room service.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Limo/town car service
  • Covered valet parking on site (USD 59.54 per night; includes in/out privileges)

Food and drink

  • Daily cooked-to-order breakfast available 6:00 AM to 9:00 AM for a fee: USD 8 for adults and USD 15 for children
  • A bar/lounge
  • A restaurant
  • Couples/private dining

Things to do

  • Gym
  • Outdoor pool
  • TV in common areas

Family friendly

  • Laundry facilities
  • Microwave on request
  • Outdoor pool
  • Refrigerator on request
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 3 meeting rooms
  • Business centre

Outdoors

  • In the mountains
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 50-inch TV with premium channels
  • Pay films

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Microwave on request
  • Minibar
  • Refrigerator on request

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Mobile key entry
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 2:00 AM
Early check-in subject to availability
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities are closed on Sunday:
  • Bar/lounge

Access methods

Staffed front desk

Pets

  • Pets: USD 150 per pet, per stay
  • Maximum 2 (weight limit: 70 lb per pet)
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 30.0 per night.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: from approximately USD 8 for adults and from USD 15 for children
  • Valet parking fee: USD 59.54 per night (in/out privileges)
  • Pet fee: USD 150 per pet, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 30.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
Front desk staff will greet guests on arrival at the property.

We should mention

  • Pool access available from 6:00 AM to 10:00 PM
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Hotel Valencia
Hotel Valencia Santana Row
Hotel Valencia Santana Row San Jose
Santana Row Hotel
Santana Row Valencia
Santana Row Valencia Hotel
Valencia Hotel Santana Row
Valencia Santana Row
Valencia Santana Row Hotel
Valencia Santana Row San Jose
Valencia Santana Row San Jose
Hotel Valencia Santana Row Hotel
Hotel Valencia Santana Row San Jose
Hotel Valencia Santana Row Hotel San Jose

Hotel Valencia Santana Row Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 671 out of 1000 reviews
Rating 8 - Good. 183 out of 1000 reviews
Rating 6 - Okay. 79 out of 1000 reviews
Rating 4 - Poor. 27 out of 1000 reviews
Rating 2 - Terrible. 40 out of 1000 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

6/10 Okay

Jennifer

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoys stay
Stayed 1 night in Dec 2024

6/10 Okay

Xuan

Travelled with family and small children
Average
Stayed 2 nights in Dec 2024

10/10 Excellent

Carmina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2024

10/10 Excellent

Seung hyun

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Xavier

Liked: Cleanliness, staff & service, property conditions & facilities
I loved it
Stayed 3 nights in Nov 2024

10/10 Excellent

sargon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, good staff
Stayed 1 night in Nov 2024

10/10 Excellent

Malegu

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love this hotel. Next time will comeback
Stayed 1 night in Nov 2024

10/10 Excellent

HOSSEIN

Liked: Cleanliness, staff & service
One nice place
Stayed 1 night in Sep 2024

10/10 Excellent

HOSSEIN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the finest hotel in bay area.
Stayed 1 night in Sep 2024

10/10 Excellent

Amardip

Stayed 1 night in Nov 2024

8/10 Good

YONG

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2024

10/10 Excellent

Manny

Stayed 1 night in Nov 2024

10/10 Excellent

Jaime, San Francisco

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Is very good
Stayed 2 nights in Nov 2024

8/10 Good

Lucy

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Need to Tighten up the Ship
The hotel itself is lovely. It is in a very walkable area of Santa Clara. Four things that can be Improved upon. 1) ensure all rooms are in working order. The coffee pot was broken in that. It spilled water all over the counter and floor, but did not make coffee. The shower was a little backed up, which meant you were standing in a puddle of water while showering. The bathtub stopper was broken. If you wanted to take a bath, you could not. 2) Train the front desk personnel a bit more. The front desk didn’t have a lot of answers. They were nice, not extremely helpful. 3) Coordinate front desk and valet. We called the front desk to have our car brought up as is the protocol when checking out. We waited about five minutes and were approached by a valet person. He asked what kind of car we had. When we told him what kind of car we had, he said it would be about five minutes or so since we had just put in our request. We told him we called and put in our request at least 15 minutes prior. He showed us his handheld device that said we had just put our request in. Obviously, he was wrong and he was nice about it, but, this snaffu made us late, picking up our daughter. 4) Offer customers something to make up for the imperfections of their (our) stay. Anything small; a $50 credit, a room upgrade for “next time.” Anything. Something would be nice to make them (us) feel like coming back.
Stayed 1 night in Nov 2024

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

8/10 Good

Joel

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Oct 2024

10/10 Excellent

Brian

Liked: Property conditions & facilities
Awesome
Stayed 2 nights in Nov 2024

8/10 Good

DEJ

Stayed 1 night in Nov 2024

10/10 Excellent

Vahe

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2024

10/10 Excellent

Blaise, Fountain Valley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love it
Stayed 2 nights in Oct 2024

10/10 Excellent

Isabella

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2024

10/10 Excellent

Lisa

Stayed 2 nights in Oct 2024

10/10 Excellent

valerie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was exceptionally dark and quiet, comfortable bed, good restaurant, very convenient.
Stayed 1 night in Oct 2024