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The Row Hotel, BW Signature Collection

3.0 star property

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Photo gallery for The Row Hotel, BW Signature Collection

Lobby
Lobby sitting area
Exterior
Deluxe Room, 2 Queen Beds, Non Smoking, Jetted Tub | Memory-foam beds, individually decorated, individually furnished, desk
Breakfast area

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pet-friendly
  • 24/7 front desk
  • Air conditioning
  • Free WiFi

Explore the area

Map
2404 Stevens Creek Blvd, San Jose, CA, 95128
  • Santana Row Shopping Center
    ‪17 min walk‬
  • Winchester Mystery House
    ‪2 min drive‬
  • SAP Center at San Jose
    ‪5 min drive‬
  • San Jose, CA (SJC-Norman Y. Mineta San Jose Intl.)
    ‪8 min drive‬

Room options

View all photos for Standard Room, 1 Queen Bed, Accessible, Non Smoking

Memory-foam beds, individually decorated, individually furnished, desk

Standard Room, 1 Queen Bed, Accessible, Non Smoking

  • 20 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 King Bed, Non Smoking (Dining Table;Living Room)

Suite, 1 King Bed, Non Smoking (Dining Table;Living Room) | Memory-foam beds, individually decorated, individually furnished, desk

Suite, 1 King Bed, Non Smoking (Dining Table;Living Room)

  • 20 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

Memory-foam beds, individually decorated, individually furnished, desk

Standard Room, 1 King Bed, Accessible, Non Smoking

  • 20 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking | Memory-foam beds, individually decorated, individually furnished, desk

Standard Room, 1 King Bed, Non Smoking

  • 20 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Non Smoking, Jetted Tub

Memory-foam beds, individually decorated, individually furnished, desk

Deluxe Room, 1 King Bed, Non Smoking, Jetted Tub

  • 23 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds, Non Smoking, Jetted Tub

Deluxe Room, 2 Queen Beds, Non Smoking, Jetted Tub | Memory-foam beds, individually decorated, individually furnished, desk

Deluxe Room, 2 Queen Beds, Non Smoking, Jetted Tub

  • 23 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Memory-foam beds, individually decorated, individually furnished, desk

Standard Room, 2 Queen Beds, Non Smoking

  • 20 sq m
  • Sleeps 4
  • 2 Queen Beds

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The price is CHF 170
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includes taxes & fees
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About this property

The Row Hotel, BW Signature Collection

Hotel with free parking, near Santana Row Shopping Center
Along with a 24-hour fitness centre, this smoke-free hotel has a 24-hour front desk and express check-in. Self parking is free. Additionally, express check-out and a vending machine are on-site.
The Row Hotel, BW Signature Collection offers 55 air-conditioned accommodations with coffee/tea makers and a hairdryer. Each accommodation is individually furnished and decorated. Beds feature memory foam mattresses. Smart televisions are featured in guestrooms. Bathrooms include baths or showers and complimentary toiletries.

This San Jose hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks and desk chairs. Additionally, rooms include an iron/ironing board and blackout curtains.

Recreational amenities at the hotel include a 24-hour fitness centre.
Our customers tell us they can't get enough of The Row Hotel, BW Signature Collection's great location. During your stay, you'll be within walking distance of Santana Row Shopping Center. Free self-parking and a 24-hour gym are available. This property offers pet-friendly amenities, such as food and water bowls.
  • Free Wi-Fi (speed: 25+ Mbps)
  • Free self-parking
  • Services include a virtual front desk
  • On-site recreation includes a 24-hour gym
  • Guests have great things to say about the proximity to shopping and the location
  • 12 minutes by foot from Westfield Valley Fair Shopping Mall and a 2-minute drive from Santana Row Shopping Center
  • Cats and dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
The Row Hotel, BW Signature Collection offers its guests a 24-hour fitness centre, a vending machine, and express check-in. The front desk is open around the clock. Free self parking is available.

This 3-star San Jose hotel is smoke free.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps

Parking and transport

  • Free self parking on site

Things to do

  • 24-hour gym

Conveniences

  • 24-hour front desk
  • Vending machine

Accessibility

  • No lift

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Memory foam mattress

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 48-inch smart TV

Food and drink

  • Coffee/tea maker

More

  • Air conditioning
  • Desk
  • Desk chair
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in fee: USD 20
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
Late check-out fee: USD 20
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
A virtual front desk provides assistance to guests
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
This virtual service hotel offers 24-hour guest support by text or phone.

Access methods

Staffed front desk

Pets

  • Pets: USD 35 per pet, per night
  • Only dogs and cats are allowed
  • Maximum 1 pets
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 35 per pet, per night
  • Service animals are exempt from fees
  • Early check-in fee: USD 20 (subject to availability)
  • Late check-out fee: USD 20 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. A virtual front desk provides assistance to guests. The credit card used when booking the reservation must be presented by the cardholder at check-in along with matching photo ID. Other arrangements must be coordinated with the property prior to arrival.

We should mention

  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

The Row by Kasa
Kasa The Row San Jose
The Row Hotel, BW Signature Collection Hotel
The Row Hotel, BW Signature Collection San Jose
The Row Hotel, BW Signature Collection Hotel San Jose

The Row Hotel, BW Signature Collection Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 177 out of 319 reviews
Rating 8 - Good. 63 out of 319 reviews
Rating 6 - Okay. 35 out of 319 reviews
Rating 4 - Poor. 19 out of 319 reviews
Rating 2 - Terrible. 25 out of 319 reviews

8.6/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Harjeev

Liked: Cleanliness, staff & service, property conditions & facilities
Good staff and clean
Stayed 3 nights in Jan 2025

8/10 Good

Nicholas

Travelled with partner
Liked: Staff & service, property conditions & facilities
Gym was kinda small rooms are odd with sink and mirror in hall when you walk in and then toilet and shower in a room with no sink
Stayed 1 night in Jan 2025

10/10 Excellent

Thy

Liked: Cleanliness, staff & service, property conditions & facilities
Nice area , staffs are very friendly highly recommended
Stayed 1 night in Jan 2025

8/10 Good

Jimmy-Lee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

6/10 Okay

Kavindra

Travelled with family and small children
Liked: Staff & service, property conditions & facilities
This place is brand new, so people were still working. I can still smell the paint. But the check in kiosk was terrible!
Stayed 1 night in Jan 2025

2/10 Terrible

HOSSEIN

Stayed 1 night in Dec 2024

10/10 Excellent

Shannon

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly and helpful. They were also very kind to my pets.
Stayed 2 nights in Dec 2024

10/10 Excellent

Vera

Stayed 1 night in Nov 2024

10/10 Excellent

Jeanette C

Stayed 1 night in Dec 2024

2/10 Terrible

Regina

Stayed 1 night in Dec 2024

8/10 Good

Ursula

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and comfy affordable easy parking . Nice breakfast The only thing was lamps in room did not work x2 which I like for reading before sleep and softer then ceiling harsh light . But other then that wonderful place to stay
Stayed 1 night in Dec 2024

10/10 Excellent

Edith

Travelled with family
Nice and comfy 👌
Stayed 1 night in Dec 2024

10/10 Excellent

Brian

Stayed 1 night in Dec 2024

10/10 Excellent

Ana Maria

Liked: Cleanliness, staff & service, property conditions & facilities
I liked the decoration, the cleanliness of the room and the nice staff
Stayed 2 nights in Dec 2024

6/10 Okay

ENEIDA

Stayed 1 night in Dec 2024

10/10 Excellent

Travis

Stayed 1 night in Dec 2024

4/10 Poor

Tess

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2024

10/10 Excellent

Brian

Stayed 1 night in Dec 2024

10/10 Excellent

Brian

Stayed 1 night in Dec 2024

10/10 Excellent

Gabriel, Elk Grove

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience. Very polite staff. Nice room. Great breakfast. Will definitely come back
Stayed 1 night in Dec 2024

4/10 Poor

Jenny

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a leaky sink and they sent a housekeeper who wiped up the suds on the floor and said no, it's not leaking and then said she would come back. I tried the sink again and of course it leaked AGAIN. Took 45 minutes to get this resolved and they have no one actually on site working the front desk. I would not stay here again. Also extremely noisy. You can hear people in the next room who are just talking at a normal level and people out front. A lot of street noise comes in.
Stayed 2 nights in Dec 2024

10/10 Excellent

Stephanie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean, the blue neon lights at the top give a nice touch.
Stayed 1 night in Dec 2024

8/10 Good

Suzanne

Stayed 1 night in Dec 2024

4/10 Poor

Meashell, San Pedro

Travelled with family, Business traveller
Disliked: Staff & service, amenities
.
Stayed 1 night in Dec 2024

6/10 Okay

Melodie, Seattle

Disliked: Cleanliness, staff & service, property conditions & facilities
Check in was via remote kiosk; room sink didn't have hot water, and last day had to move to another room due to an extremely strong acetone smell. Won't be staying there again.
Stayed 3 nights in Dec 2024