4/10 Médiocre
Sarah
20 févr. 2025
Les points forts : Personnel et service
Our experience at Case Arkana was disappointing. We were placed in a bottom-floor room with no windows, making it feel like a basement suite. On top of that, there were multiple issues with our room. Upon arrival, we discovered the lock on our only entrance—a sliding glass door—was broken. Initially, they expected us to stay in an unsecured room before reluctantly moving us, only to switch us back the next day once the lock was fixed.
The bathroom door was also so squeaky it would wake the other person up, and while they did repair it, the lingering toxic smell from the fix made our room unbearable for days. Outside the room, constant construction noise disrupted any sense of relaxation. The pool started off clean, but by the end of the week, it was so murky you could barely see the bottom.
Overall, this stay did not meet expectations, and I wouldn’t recommend it.
Sarah
Séjour de 9 nuits en février 2025