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Bonita Bay Concept Hotel by Xarm Hotels

4.0 star property

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Photo gallery for Bonita Bay Concept Hotel by Xarm Hotels

Suite ocean view | View from room
Junior suite with terrace ocean view | View from room
Restaurant
50-inch flat-screen TV with digital channels, TV, Netflix
Standard Room | Minibar, in-room safe, desk, free WiFi

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Spa
  • Breakfast included
  • Air conditioning
  • 24/7 front desk
  • Housekeeping
  • Free WiFi

Explore the area

Map
Cr 1c # 15 - 07, Edificio Tesoro del Mar, Santa Marta, Magdalena, 470004
  • Santa Marta Beach
    ‪3 min walk‬
  • Bahia de Santa Marta
    ‪5 min walk‬
  • Parque de los Novios
    ‪6 min walk‬
  • Santa Marta (SMR-Simon Bolivar)
    ‪32 min drive‬

Room options

View all photos for Standard Triple Room

Standard Triple Room | Minibar, in-room safe, desk, free WiFi

Standard Triple Room

  • 20 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Standard with balcony

Minibar, in-room safe, desk, free WiFi

Standard with balcony

  • 20 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Junior suite with terrace ocean view

Junior suite with terrace ocean view | View from room

Junior suite with terrace ocean view

  • 20 sq m
  • Sea view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room

Standard Room | Minibar, in-room safe, desk, free WiFi

Standard Room

  • 20 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite ocean view

Suite ocean view | View from room

Suite ocean view

  • 30 sq m
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe with balcony ocean view

Deluxe with balcony ocean view | View from room

Deluxe with balcony ocean view

  • 20 sq m
  • Ocean view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior ocean view

Superior ocean view | View from room

Superior ocean view

  • 20 sq m
  • Ocean view
  • Sleeps 2
  • 1 Queen Bed

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About this property

Bonita Bay Concept Hotel by Xarm Hotels

Beach hotel with free breakfast and spa services
This smoke-free hotel features spa services, a 24-hour front desk and tour/ticket assistance. Free cooked-to-order breakfast and free WiFi in public areas are also provided. Other amenities include a front desk safe.
Bonita Bay Concept Hotel by Xarm Hotels offers 19 air-conditioned accommodations with minibars and a safe. Rooms open to balconies. 50-inch flat-screen televisions come with digital channels and Netflix.

Bathrooms include a shower with a rainfall showerhead, complimentary toiletries and hairdryers. This Santa Marta hotel provides complimentary wireless Internet access. In-room massages and hairdryers can be requested. Housekeeping is provided on a daily basis.

Guests can pamper themselves by indulging in the on-site spa services. Services include massages.
Our customers tell us that they can't get enough of the helpful staff at Bonita Bay Concept Hotel by Xarm Hotels. During your stay, you're just a quick walk from Simón Bolivar Park. Free breakfast, free WiFi in public areas and a round-trip airport shuttle (surcharge) are available.
  • Free cooked-to-order breakfast served daily
  • Free WiFi
  • Services include tour or ticket assistance and luggage storage
  • Steps from Simón Bolivar Park and Camellón Rodrigo de Bastidas Park
  • Airport shuttle service available for a fee
Free breakfast is available daily. Public spaces have free WiFi. An airport shuttle (available 24 hours) is available for a fee. Spa services, tour/ticket assistance, and a front desk safe are also featured at Bonita Bay Concept Hotel by Xarm Hotels.

This 4-star Santa Marta hotel is smoke free.

Guests are served a free cooked-to-order breakfast daily from 7:30 AM to 9:30 AM.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • 24-hour return airport shuttle on request for a surcharge

Food and drink

  • Free cooked-to-order breakfast available daily 7:30 AM to 9:30 AM

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 50-inch flat-screen TV with digital channels
  • Netflix
  • Streaming services

Food and drink

  • Minibar

More

  • Air conditioning
  • Desk
  • Safe

Policies

Check-in

Check-in start time: 2 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 11:30 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 3 years old or younger stays free when using existing bedding. Children may not be eligible for complimentary breakfast.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: COP 100000 per stay
  • Service fee: COP 3750 per person, per night
  • You may be required to pay VAT (19%) at the property. Non-resident travellers who pay using a foreign card or bank transfer and present a valid passport and tourist visa may be exempt from value-added tax (19%) on tourist package bookings (accommodation plus other travel service).

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: COP 35000 per vehicle (one-way)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Bonita Bay Concept Hotel by Xarm Hotels offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Guests arriving after 11:30 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.

We should mention

  • There is no hot water on site.
  • Visitors travelling with a child may be required by the property to present the following documents: at check-in, parents travelling into Colombia with a child under 18 may be obligated to present the child's birth certificate and photo ID (passport for non-Colombian citizens). If a relative or legal guardian is travelling into Colombia with the child, that relative or legal guardian may be obligated to present a notarised consent of travel signed by both parents, along with a copy of both parents' ID. If only one parent is travelling into Colombia with the child, that parent may be required to present a notarised consent of travel signed by the other parent. Visitors planning to travel with children should consult a Colombian consulate office in advance of travel for additional guidance.
  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child aged 3 years old or younger stays free in the same room as the parent or guardian when using existing bedding. Children may not be eligible for free breakfast.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Elements Xarm Hotels Hotel Santa Marta
Elements Xarm Hotels Hotel
Elements Xarm Hotels Santa Marta
Elements Xarm Hotels
BlueBay Concept Hotel Xarm Hotels Santa Marta
BlueBay Concept Hotel Xarm Hotels
BlueBay Concept Xarm Hotels Santa Marta
BlueBay Concept Xarm Hotels
Bonita Bay Concept Hotel Santa Marta
Bonita Bay Concept Santa Marta
Bonita Bay Concept
Hotel Bonita Bay Concept Hotel Santa Marta
Santa Marta Bonita Bay Concept Hotel Hotel
Hotel Bonita Bay Concept Hotel
The Elements by Xarm Hotels
BlueBay Concept Hotel by Xarm Hotels
Bonita Bay Concept Santa Marta
Bonita Bay Concept Hotel
Bonita Concept By Xarm Hotels
Bonita Bay Concept Hotel by Xarm Hotels Hotel
Bonita Bay Concept Hotel by Xarm Hotels Santa Marta
Bonita Bay Concept Hotel by Xarm Hotels Hotel Santa Marta

Bonita Bay Concept Hotel by Xarm Hotels Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 58 out of 106 reviews
Rating 8 - Good. 27 out of 106 reviews
Rating 6 - Okay. 12 out of 106 reviews
Rating 4 - Poor. 5 out of 106 reviews
Rating 2 - Terrible. 4 out of 106 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

7.6/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Hernán

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
.
Stayed 1 night in Nov 2024

10/10 Excellent

Antonio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2024

10/10 Excellent

Enobong

Stayed 5 nights in Oct 2024

4/10 Poor

Anthony, PETALUMA

Stayed 3 nights in Sep 2024

10/10 Excellent

luis

Stayed 3 nights in Sep 2024

10/10 Excellent

Glenn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The stay was excellent and acomadating
Stayed 3 nights in Aug 2024

8/10 Good

Yohana

Travelled with partner
Liked: Cleanliness, staff & service
Si lo q estas buscando es un lugar con una vista hermosa al mar : la habitación 9 es para ti. El personal fue super atento y todo estaba limpio. Es cierto que el menú del desayuno está un poco pequeño pero no fue algo que me incomodó . Lo que si no era bueno era la señal de Wifi que era muy intermitente y además abajo del hotel hay una especie de licorería o un negocio similar y la bulla es hasta casi las 3am. Desde el viernes hasta el lunes . Ya el martes, miércoles y jueves fue como hasta las 12am . Si buscas : locación, limpieza y personal atento este es para ti. Si buscas : piscina, silencio en las noches y wifi (mira otras opciones)
Stayed 5 nights in Jul 2024

10/10 Excellent

Chelsea

Liked: Cleanliness, staff & service, property conditions & facilities
Best location. Clean rooms. Wonderful air conditioner!
Stayed 1 night in Jul 2024

6/10 Okay

Zbigniew

Travelled with family
Liked: Staff & service
The room was large, but not too clean. Arrived at 1:30 pm, and had to wait until the check-in time of 2 pm to enter the room, even though it seemed to be ready earlier. On the up side, Luis at the front desk was very helpful in facilitating some local travel-related arrangements for us.
Stayed 1 night in Jun 2024

6/10 Okay

Rafael, Gainesville

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Great location but the staff could use some customer service work shops. In the restaurant expect below average food taste and quality. These people NEVER come back to check on you. Better choices with far better service for the price can be found. The mannequins all around the place give it a clockwork orange creepy vibe.
Stayed 4 nights in Jun 2024

10/10 Excellent

Serena

Stayed 4 nights in May 2024

10/10 Excellent

saulahadin

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2024

6/10 Okay

Valerie

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Had a great view small balcony not luxury okay basic accommodation
Stayed 2 nights in May 2024

8/10 Good

Gabriel

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was great.
Stayed 14 nights in Apr 2024

2/10 Terrible

John

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Good hotel, bad ethics and fake policies!
My accountant pays for my rooms with a company credit card however, this company credit card has the accountants name on it. When booking the room which has been done probably several hundred times and different hotels and Columbia and other countries are around the world, there’s a place for the Payment that has the name and address and what not of the Person paying. However, there is another area for you to put in the name of the person staying in the hotel. This is never been a problem for me in any country city or province around the world. When my accountant asked me if I wanted to stay in Santa Marta or go back to Barranquilla I asked them to book me at the Bonita Bay because I stayed here before, and it was fairly wonderful. However, it immediately became a problem because the person’s name who paid was not me, even though my name was listed as the individual staying. I travel a lot for work and I have people who book my flights and pay my flights in those cards have individuals names on them, but they’re with my company. They are business credit cards. It would be illegal for someone to use my credit card to book my room and forge my information. But individual works within my company and has their own credit cardfrom my company it is not illegal for them to pay for a room. That is what my accountant does. Therefore, after arguing with me for 10 minutes, I gave them one of my other credit cards and allowed them to charge it. However,they have not refunded The money.
Stayed 2 nights in May 2024

8/10 Good

allan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The noise from the bowling was the only complaint I have. The staff was excellent specially the kitchen. I will definity go back. Location & view from the room was great.
Stayed 5 nights in Apr 2024

10/10 Excellent

Curtis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2024

8/10 Good

Jose

Liked: Staff & service, property conditions & facilities
The elevador was out of order The bedroom was very hot when we came in to. The staff and Service are very Kind Thanks.
Stayed 2 nights in Mar 2024

10/10 Excellent

Stephania

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024

10/10 Excellent

Nathan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My recent stay at this establishment was nothing short of delightful. The staff, who are the backbone of any hospitality establishment, were commendably kind and accommodating. Their professionalism and genuine warmth made my stay not just comfortable, but truly enjoyable. The condition of the place was consistently up to par. Everything was clean, neat, and well-maintained, making it apparent that the management takes great pride in ensuring their guests have a pleasant stay. One of the standout aspects for me was the feeling of safety. Whether it was day or night, I felt secure and at ease, which is a crucial factor in choosing a place to stay. Overall, this establishment provides a wonderful combination of comfort, cleanliness, and security, backed by a friendly and welcoming staff. I highly recommend it to anyone looking for a pleasant stay.
Stayed 1 night in Feb 2024

6/10 Okay

Allan

Stayed 1 night in Feb 2024

10/10 Excellent

Destiny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is centrally located and just like the pictures. It is above a bowling alley and a casino, so depending on the floor you're on you'll hear a bit of noise. The ceiling-to-floor windows provide an absolutely breathtaking view. The staff are really nice and the rooms are cleaned.
Stayed 4 nights in Nov 2023

10/10 Excellent

Susan

Liked: Staff & service, property conditions & facilities
Great location and staff. There is a bowling alley under the hotel which is loud but it is closed by 10pm
Stayed 1 night in Nov 2023

6/10 Okay

Agapito

Travelled with partner
Disliked: Amenities
The basic rooms have no windows and above the room is a bowling alley and you could hear the noise of the balls being thrown. They only provide one bottle of water on the first day although I understood one per day put they charged for the additional days for the water. It was confusing finding the entrance to the hotel, no visible signage and hotel is on the fouth floor of the building. Entrance to the building is not at all appealing or attractive. The beach is walking distance but i would not go into the water looked to dirty as well as the sand. Very congested area.
Stayed 3 nights in Oct 2023

8/10 Good

edgar andres

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Near historic center, restaurants and bars
Stayed 2 nights in Sep 2023