The pictures don’t do this property justice. It’s stunning. The pool and hot tub were a highlight along with the design and decor of the house. We loved having a laundry room on each floor for pool and beach laundry. The kitchen was phenomenal. We hired a chef during our stay, and he and his team raved about the caliber of the kitchen, too. Every room is well decorated. The golf cart and bikes were perfect for getting around. The property owners were kind and helpful.
Unfortunately, we were let down by the ongoing house maintenance. Shortly after we arrived, we received a text that someone would need access to the property the next day to repair somethings and given a window when maintenance would be done. We ask that the maintenance be pushed back because we were hosting a dinner with a private chef during the time proposed. They were very willing to accommodate the request provided they could come another day during our stay. When they did come, the person doing the service was not the person we were told would be there, which raised some eyebrows because we had young children with us. The convection steam oven was in need of repair, so we were ultimately glad that someone came. But on vacation you hope to step away from the hassle of maintenance windows and repairs. A day or so later, we were in the pool and the jets cut off. When we were asking each other who turned it off, a voice on the other side of the fence said that they had. Someone had stopped by unannounced to update the pool software. This person needed access to an outside panel in the pool area. He was polite but unexpected. Another day, someone came by to tell us they would be on the property to photograph the exterior. And despite the work being done during our stay, there were still some gaps in upkeep. One day, while a couple of kiddos were playing in the pool they brought us a rusted fishing line that they had found in the hot tub. Another day, the pool umbrella fell over—the metal pole had collapsed from corrosion and we had to get everyone (kids) out of the pool to clear any broken metal for safety.
These are small things. We still daydream about the pool and sitting on the porches. We would 100% stay at this house again and recommend to friends. But the management and maintenance being done throughout our stay was frustrating. We were on vacation to relax and the interruptions from property management and maintenance were not how we wanted to spend our time.