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Hotel Windsor Suites

3.0 star property

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Photo gallery for Hotel Windsor Suites

Quadruple Room | View from room
Reception
Lobby
Double or Twin Room | Terrace/patio
Front of property

Reviews

7.2 out of 10
Good

Popular amenities

  • Bar
  • Spa
  • Room service
  • Housekeeping
  • Air conditioning
  • 24/7 front desk

Explore the area

Map
Victoria Subercaseaux 65, Santiago, Region Metropolitana, 8320154
  • Santa Lucia Hill
    ‪6 min walk‬
  • Plaza de Armas
    ‪11 min walk‬
  • Medical Center Hospital Worker
    ‪16 min walk‬
  • Santiago (SCL-Arturo Merino Benitez)
    ‪19 min drive‬

Room options

View all photos for Quadruple Room

Quadruple Room | Premium bedding, in-room safe, blackout curtains, free WiFi

Quadruple Room

  • City view
  • 37 sq m
  • Sleeps 4
  • 2 Double Beds OR 4 Single Beds

View all photos for Family Room, 2 Bedrooms (2 Bathrooms)

Family Room, 2 Bedrooms (2 Bathrooms) | Premium bedding, in-room safe, blackout curtains, free WiFi

Family Room, 2 Bedrooms (2 Bathrooms)

  • City view
  • 75 sq m
  • Sleeps 7
  • 7 Single Beds

View all photos for Double or Twin Room

Double or Twin Room | Premium bedding, in-room safe, blackout curtains, free WiFi

Double or Twin Room

  • City view
  • 27 sq m
  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds

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About this property

Hotel Windsor Suites

Hotel with a full-service spa, near Plaza de Armas
Along with a full-service spa, this smoke-free hotel has a restaurant and a bar/lounge. WiFi in public areas is free. Other amenities include a snack bar/deli, a business centre and concierge services.
Hotel Windsor Suites offers 27 air-conditioned accommodations with a safe and blackout curtains. Beds feature premium bedding. LCD televisions are featured in guestrooms.

Bathrooms include baths or showers with a deep soaking bath and a rainfall showerhead. This Santiago hotel provides complimentary wireless Internet access. Housekeeping is provided on a daily basis.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include massages. The spa is open daily.
During your stay at Hotel Windsor Suites, you're just a quick walk from Lastarria District. You'll find features such as free WiFi in public areas, plus a full-service spa and a restaurant.
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Treat yourself to massages at the spa
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • 11 minutes by foot from Plaza de Armas and a 3-minute drive from Medical Center Hospital Worker
  • Local-area shuttle service available
Hotel Windsor Suites offers its guests a full-service spa. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

A business centre and meeting rooms are available. A terrace, tour/ticket assistance, and a garden are also featured at Hotel Windsor Suites.

This 3-star Santiago hotel is smoke free.

On-site venue – This restaurant specialises in local cuisine and serves breakfast, lunch and dinner.
Room service (during limited hours) is available.

Languages

English, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • Area shuttle

Food and drink

  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • Full-service spa

Family friendly

  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business centre
  • Meeting rooms

Outdoors

  • Garden
  • Terrace

Full-service spa

  • Massage
  • Spa open daily

Accessibility

  • Lift

More

  • 1 building
  • 8 floors
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Deep soaking bathtub or rainfall showerhead
  • Private bathroom
  • Towels provided

Entertainment

  • 32-inch LCD TV

Food and drink

  • Limited room service

More

  • Air conditioning
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 11:30 PM
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 6 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for USD 10000 per night.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • You may be asked to pay the following charges at the property: Chile value-added tax (19%). Nonresident travellers who pay using a foreign card or bank transfer and who present a valid passport and tourist visa may be exempt from value-added tax (19%).

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: USD 10000 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Front desk staff will greet guests on arrival at the property.

We should mention

  • One child aged 6 years old or younger stays free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Hotel Windsor Santiago
Windsor Santiago
Hotel Windsor
Hotel Windsor Suites Hotel
Hotel Windsor Suites Santiago
Hotel Windsor Suites Hotel Santiago

Hotel Windsor Suites Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 41 out of 176 reviews
Rating 8 - Good. 63 out of 176 reviews
Rating 6 - Okay. 40 out of 176 reviews
Rating 4 - Poor. 18 out of 176 reviews
Rating 2 - Terrible. 14 out of 176 reviews

7.8/10

Cleanliness

7.4/10

Staff & service

7.0/10

Amenities

6.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service
Es un hotel antiguo que se quedó en sus mejores años. Guardapolvos de pluma it, cerámicos quebrados, la gente del aseo nunca respetó el “no molestar”. Ya me había quedado ahí años atrás y por eso volví pero después de esta estadía creo que ya no más.
Stayed 5 nights in May 2022

10/10 Excellent

MARTHA CECILIA RESTREPO, Bogota

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quarantine restricted freedom of movement
Stayed 10 nights in Sep 2021

4/10 Poor

Jacobus

Business traveller
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort

Terrible check-in

My check-in was terrible (on 1 June 2021 at 630pm). The woman refused to speak 1 word in English and at the same time she didn't even say "welcome" in Spanish. In fact, the only thing she said was "eight floor" in Spanish. She didn't give me the wifi password and she didn't explain the breakfast arrangements to me (which I found out the next morning was very important as they bring it to your room at a certain time and you don't have it in the dining hall as usual). The airconditioners in nearly all the rooms have their knobs removed so that guests cannot use this feature (despite the hotel advertising that it has airconditioning), so beware of that as well when you book a hotel in summer or in the middle of winter. To the owner of this hotel: Please invest in friendlier and more helpful staff that also speak at least some basic English, if you want people to come and stay at your hotel.
Stayed 1 night in Jun 2021

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great location and worthy what it charges - excellent hotel to stay in a business trip, as it was my case
Stayed 2 nights in Mar 2021

10/10 Excellent

Amr

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was nice place
Stayed 1 night in Feb 2021

6/10 Okay

IGC, New York

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
While the employees were nice people, the services not so much! Cleanliness is subpar, it feels like it hasn't been renovated in 30-40 years and the furniture looks just as old, linnens and towels and everything else is old and used. Didn't have a chance to try the breakfast so can't comment on that. Location seems OK.
Stayed 3 nights in Dec 2020

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The hotel location is convenient but hotel seems run down and lack of maintenance. While the manager and staff are helpful but couldn’t do much.
Stayed 2 nights in Jan 2020

6/10 Okay

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
too old and the smell not so good the need more care of this building
Stayed 5 nights in Sep 2019

8/10 Good

John

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort

Windsor Suites

The Windsor suites in its heyday was I would think Magnificent, but now it’s tired definitely needs a makeover . Very close say 10 mins walk to the city center
Stayed 1 night in May 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in May 2019

6/10 Okay

Teresa

Liked: Cleanliness
Disliked: Staff & service, room comfort

Good location-Terrible service

Check-in was a nightmare. They said we did not have a reservation even though it was paid in full. After a few minutes, they "found" my receipt under the desk but insisted that Hotels.com had booked when there were no rooms available. When they discovered that what we had paid was not enough to pawn us off to another hotel, they suddenly had a room available. The room was old, the air conditioner knobs were broken so in 30+C temperatures, we had no AC. When I asked about getting it looked at, I was told the AC is what it is and he went back to his phone. The hotel is getting run down but the cleaning staff does an amazing job of making it look good.
Stayed 2 nights in Jan 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had quite a pleasant surprise when we checked in to the Windsor Hotel. We had a 8th floor room with a huge balcony that overlooked the San Lucia Park and a great view of the surrounding area. The rooms were soundproof so no traffic noise. The bed was comfortable and the air conditioning worked well. The bathroom was spacious with a tub which unfortunately did not have a faucet that would fill the tub, only a shower that did not work very well. But the rest of the bathroom was fine with a new toilet and sink and counter. Also breakfast was included and it was quite a nice one with lots of fruit, cereal, meat and cheese and juice options. The location of the hotel was close to lots of restaurants and parks. Would stay here again for sure.
Stayed 3 nights in Jan 2019

8/10 Good

Cloreen E

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Santiago visit

This hotel was central to be able to get around Santiago station not far away and we were able to walk to most of the places of interest adequate for the price and breakfast was ok to start the day with
Stayed 5 nights in Jan 2019

8/10 Good

John

Liked: Room comfort

Good budget option

A good location for a brief stop in Santiago. Reasonably budget hotel, but great location. The room was fine, comfortable and safe.
Stayed 1 night in Dec 2018

8/10 Good

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
The hotel is very tired and old. But the location and price are amazing! Wifi was great!
Stayed 2 nights in Jan 2019

10/10 Excellent

Robert, Fort Lauderdale Florida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Worth your money !!

very central and close to downtown points of interest. Great breakfast!
Stayed 2 nights in Nov 2018

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very satisfactory.
Stayed 6 nights in Mar 2018

4/10 Poor

stefan

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort

Old run down place

TVs didn't work, there was no minibar, the rooms were smelly, air conditioning was loud and only in one room, breakfast was cheap
Stayed 1 night in Dec 2017

8/10 Good

Adriana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The problem was that' they staff Serving breakfast too late for a tourist eight o clock in the morning. I left before AND had No breakfast too BAD
Stayed 1 night in Dec 2017

8/10 Good

Suzette

Liked: Cleanliness, staff & service

Quiet and close to everything

Small hotel on quiet street near many places of interest. Our biggest obstacle was the hotel clerk knew NO English, so we could not ask questions such as, "Where are some restaurants?" This would have been extremely helpful for us as we seemed to walk aimlessly until we stumbled upon a great area, which turned out to be close to the hotel via another path. The hotel let us leave out luggage there all day after checkout since our flight was in the evening.

4/10 Poor

Jess, South Carolina, USA

Disliked: Cleanliness, property conditions & facilities, room comfort

Great location but wouldn't stay there again

The location and included breakfast was good but the room was not very clean. The bedding was old and the floors had not been swept. The shower didn't have enough water pressure to even produce a stream of water not to mention it was just cold water. The window wouldn't lock either. Overall, it was not a pleasant experience.

8/10 Good

Monika, MO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

excellent location at downtown, can walk anywhere

Spacial apartment, OK breakfast, pleasant staff and comfortable beds made an evening return to the hotel after a full day of sightseeing in Santiago great. Place was quiet and clean.

6/10 Okay

Eric, Fort Lauderdale

Modest hotel with friendly folks

The hotel is not easy to access. It does have internet for free which is nice. The rooms a bit crummy with broken toilet. The breakfast very meager and poor, so we bought our own fruit and donuts. But desk staff was helpful and there were many tv channels to choose from.

8/10 Good

Elizabeth, Atlanta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Furnishings are a little dated but you can't beat the price in this part of town! Very well located to all Santiago sights, 5 min walk to metro. Lots of trendy restaurants in the area. Friendly staff and free breakfast!