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Chateau Star River Pudong Shanghai

5.0 star property

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Photo gallery for Chateau Star River Pudong Shanghai

Exterior detail
Breakfast, lunch, dinner served; pool views
Lobby
Chateau Premier King Room | Premium bedding, down duvets, minibar, in-room safe
Terrace/patio

Reviews

8.2 out of 10
Very good

Popular amenities

  • Hot tub
  • Bar
  • Breakfast available
  • Parking included
  • Room service
  • Gym

Explore the area

Map
Chateau Star River 2588, Jinxiu Road Pudong New Area, Shanghai, Shanghai, 200125
  • Shanghai New International Expo Centre
    ‪7 min drive‬
  • Yu Garden
    ‪8 min drive‬
  • The Bund
    ‪8 min drive‬
  • Shanghai (PVG-Pudong Intl.)
    ‪30 min drive‬

Room options

View all photos for Chateau Twin Room with Garden View

Chateau Twin Room with Garden View | Premium bedding, down duvets, minibar, in-room safe

Chateau Twin Room with Garden View

  • 60 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Deluxe Twin Room with City View

Deluxe Twin Room with City View | Premium bedding, down duvets, minibar, in-room safe

Deluxe Twin Room with City View

  • 47 sq m
  • City view
  • Sleeps 2
  • 2 Single Beds

View all photos for Deluxe King Room with City View

Deluxe King Room with City View | Premium bedding, down duvets, minibar, in-room safe

Deluxe King Room with City View

  • 47 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Chateau King Room with Garden View

  • 60 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Milky Way Bay Castle Suite

Premium bedding, down duvets, minibar, in-room safe

Milky Way Bay Castle Suite

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe City-view Twin Room

Premium bedding, down duvets, minibar, in-room safe

Deluxe City-view Twin Room

  • Sleeps 2
  • 2 Single Beds

View all photos for Executive Suite

Premium bedding, down duvets, minibar, in-room safe

Executive Suite

  • Sleeps 2
  • 1 King Bed

View all photos for Rustic Luxury Tent Double Bed Room

Premium bedding, down duvets, minibar, in-room safe

Rustic Luxury Tent Double Bed Room

  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Suite

Premium bedding, down duvets, minibar, in-room safe

Deluxe Suite

  • Sleeps 2
  • 1 King Bed

View all photos for Business 2-bed Room

Premium bedding, down duvets, minibar, in-room safe

Business 2-bed Room

  • Sleeps 2
  • 2 Single Beds

View all photos for Executive City-View Twin Bed Room

Premium bedding, down duvets, minibar, in-room safe

Executive City-View Twin Bed Room

  • Sleeps 2
  • 2 Single Beds

View all photos for VR4D Immersive Experience Double Bed Room

Premium bedding, down duvets, minibar, in-room safe

VR4D Immersive Experience Double Bed Room

  • Sleeps 2
  • 1 King Bed

View all photos for Executive Garden-View King Bed Room

Premium bedding, down duvets, minibar, in-room safe

Executive Garden-View King Bed Room

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe City-view Queen Room

Premium bedding, down duvets, minibar, in-room safe

Deluxe City-view Queen Room

  • Sleeps 2
  • 1 King Bed

View all photos for Castle Room - Garden-View (2 Beds)

Premium bedding, down duvets, minibar, in-room safe

Castle Room - Garden-View (2 Beds)

  • Sleeps 2
  • 2 Single Beds

View all photos for Castle Room - Garden-View (Double bed)

Premium bedding, down duvets, minibar, in-room safe

Castle Room - Garden-View (Double bed)

  • Sleeps 2
  • 1 King Bed

View all photos for Rustic Luxury Leisure Twin Room

Premium bedding, down duvets, minibar, in-room safe

Rustic Luxury Leisure Twin Room

  • Sleeps 2
  • 2 Single Beds

View all photos for Themed Room

Premium bedding, down duvets, minibar, in-room safe

Themed Room

  • Sleeps 2
  • 1 King Bed

Rustic Luxury Leisure Double Bed Room

  • Sleeps 2
  • 1 Queen Bed

View all photos for Paul Frank Themed Room

Premium bedding, down duvets, minibar, in-room safe

Paul Frank Themed Room

  • Sleeps 2
  • 1 King Bed

View all photos for Themed Room (2 beds)

Premium bedding, down duvets, minibar, in-room safe

Themed Room (2 beds)

  • Sleeps 2
  • 2 Single Beds

View all photos for Themed Room (Double bed)

Premium bedding, down duvets, minibar, in-room safe

Themed Room (Double bed)

  • Sleeps 2
  • 1 King Bed

View all photos for Themed Room

Premium bedding, down duvets, minibar, in-room safe

Themed Room

  • Sleeps 2
  • 1 King Bed

View all photos for Castle Family Friendly Room - Garden-View

Premium bedding, down duvets, minibar, in-room safe

Castle Family Friendly Room - Garden-View

  • Sleeps 3
  • 1 King Bed and 1 Single Bed

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About this property

Chateau Star River Pudong Shanghai

Luxury hotel with full-service spa and health club
Along with a full-service spa, this smoke-free hotel has an indoor pool and a restaurant. Free WiFi in public areas and free self parking are also provided. Additionally, a health club, a bar/lounge and a sauna are on-site.
Chateau Star River Pudong Shanghai offers 261 accommodations with minibars and a safe. Rooms open to balconies. Each accommodation is individually furnished and decorated. Beds feature down duvets and premium bedding. A pillow menu is available. Cable televisions are provided. Bathrooms include a separate bath and shower with a deep soaking bath and a rainfall showerhead. Bathrooms are also outfitted with bathrobes, slippers and bidets.

This Shanghai hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary newspapers, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottles of water and a hairdryer. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include hypo-allergenic bedding.

An indoor pool and Access to hot tub are on site. Other recreational amenities include a health club and a sauna.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Lulu Spa has 11 treatment rooms. Services include facials, body scrubs and body treatments. The spa is equipped with Turkish bath/hammam. A variety of treatment therapies are provided, including hydrotherapy. The spa is open daily.
During your stay at Chateau Star River Pudong Shanghai, you'll be close to The Bund. Enjoy features like free WiFi in public areas and free self-parking, plus a full-service spa.
  • Free WiFi
  • Free self-parking
  • Enjoy garden views while dining at E cafe
  • Buffet breakfast served daily for a fee
  • Take a swim in the indoor pool or soak in the hot tub
  • Indulge with hydrotherapy, body scrubs or massages at Lulu Spa
  • Services include dry cleaning/laundry, a concierge and a porter
  • On-site recreation includes tennis courts, a gym and a steam room
  • 8 minutes by car from The Bund and 7 minutes from Shanghai New International Expo Centre
Chateau Star River Pudong Shanghai offers its guests a full-service spa, an indoor pool, and a health club. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

8 meeting rooms and limo/town car service are available. A hot tub, a sauna, and spa services are also featured at the luxury Chateau Star River Pudong Shanghai. Limited free parking is available on a first-come, first-served basis.

This 5-star Shanghai hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 7:00 AM to 10 AM.
E cafe – Overlooking the pool and garden, this restaurant serves breakfast, lunch and dinner. Reservations are required.
24-hour room service is available.

Languages

Chinese (Mandarin), English

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Limo/town car service
  • Free self parking on site
  • Limited on-site parking

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10 AM for a fee: CNY 228 for adults and CNY 114 for children
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Always Cantonese
  • E cafe

Things to do

  • Full-service spa
  • Health club
  • Hot tub
  • Indoor pool
  • Mini golf
  • Sauna
  • Steam room
  • Tennis

Family friendly

  • Indoor pool
  • Laundry facilities
  • Mini golf
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Turndown service
  • Wedding services

Business services

  • 8 meeting rooms

Outdoors

  • Terrace

Full-service spa

  • 11 treatment rooms
  • Body scrubs
  • Facials
  • Hydrotherapy
  • Massage
  • Spa open daily
  • Turkish bath

Accessibility

  • Lift

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bidet
  • Deep soaking bathtub
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • HDTV with cable channels

Food and drink

  • 24-hour room service
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free daily newspapers
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: midnight
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
This property does not provide disposable personal items, such as toothbrush, comb, loofah, shaver, nail file, and shoe mitt.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 5 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for CNY 552.0 per night.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: CNY 1000 per night (for stays between 31 January and 31 December)

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately CNY 228 for adults and from CNY 114 for children
  • Rollaway bed fee: CNY 552.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.

We should mention

  • Children aged 5 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

National rating

For the benefit of our customers, we have provided a rating based on our ratings system.

Property is also known as

Chateau Star River Hotel Shanghai Pudong
Chateau Star River Pudong Shanghai
Chateau Star River Shanghai Pudong
Chateau Star River Pudong Shanghai Hotel Shanghai
Chateau Star River Pudong Shanghai Hotel
Chateau Star River Hotel
Chateau Star River
Chateau Star River Pudong Shanghai Hotel
Chateau Star River Pudong Shanghai Shanghai
Chateau Star River Pudong Shanghai Hotel Shanghai

Chateau Star River Pudong Shanghai Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 51 out of 115 reviews
Rating 8 - Good. 35 out of 115 reviews
Rating 6 - Okay. 20 out of 115 reviews
Rating 4 - Poor. 7 out of 115 reviews
Rating 2 - Terrible. 2 out of 115 reviews

8.6/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

8.6/10

Property conditions & facilities

5.6/10

Eco-friendliness

Reviews

6/10 Okay

Tina

Travelled with family
Liked: Staff & service, property conditions & facilities
The rooms were dated but extra spacious.
Stayed 2 nights in Dec 2024

8/10 Good

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay in pudong
Although hotel was a fair bit out from main attractions, the metro station was a 10 min walk,
Stayed 7 nights in Nov 2024

8/10 Good

Xavier

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Dec 2019

6/10 Okay

hitesh

Business traveller
Liked: Room comfort
Disliked: Staff & service
Bad service overall, staff seemed unwilling to assist, Staff let this place down,
Stayed 3 nights in Sep 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Very good! Marble every where! Nice building , nice area!
Stayed 2 nights in Jul 2019

10/10 Excellent

Jason

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommended - lovely hotel!
Great hotel - palatial in its appearance, friendly staff - great food. Only complaint was bar closed early and room service was limited to Pringle’s. Easily accessible for Taxis and lovely garden and pool area.
Stayed 1 night in Jul 2019

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay in the Nevernight City (Shanghai)
The hotel was one of several recommended by a company that I am doing business with in China. I chose this hotel because of it's proximity to the New Shanghai Convention Center. I loved the East meets West breakfast buffet with numerous and overall healthy and delicious options. I might go back just for the buffet! There is a Metro stop that is approximately a 5 minute walk from the hotel. The Metro in Shanghai must be the cleanest subway in any city I have traveled. The neighborhood is a more affluent area of the city and quiet. The hotel has plenty of amenities such as tennis, pool, a spa and two restaurants. Lobby and rooms were beautiful. Just a side note: If you don't speak Chinese, you will need to use google translate at most hotels in China and the same is true for Chateau Star River in Pudong. There are two locations of the Chateau Star River. Be careful to book the correct one.
Stayed 1 night in Jul 2019

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 3 nights in Jun 2019

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities
The Free WIFI is not working, the air condition is weak, the room never gets cool since outside is very HOT during the time when i stayed. I stayed in room 1209, the cold water is running slow and hot water pressure is bigger. Hard to adjust the water temperature when taking shower. The room itself is pretty big, and it comes with free breakfast daily.
Stayed 4 nights in May 2019

8/10 Good

Johan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2019

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Stayed 5 nights in Oct 2018

10/10 Excellent

Yuval

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel. A bit remote and must take taxi
Stayed 2 nights in Dec 2018

10/10 Excellent

shaun

Beautiful Hotel with an amazingly friendly & helpful staff.
Stayed 4 nights in Nov 2018

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Nov 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Large hotel nice setting in a residential area. Avoids the busy part of downtown. Staff try to be helpful but English speaking staff are not common.
Stayed 2 nights in Nov 2018

6/10 Okay

Hock Hwee

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 2 nights in Oct 2018

8/10 Good

S, Sydney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel. Good breakfast and location. Onstage problem is communication as I believe there should be one person on each shift who speaks English. Staff not helpful at all.
Stayed 7 nights in Oct 2018

8/10 Good

Yuchao

Liked: Cleanliness, staff & service
Need improvement
local 5-Star hotel. The service is ok but not competeable with international hotel. Breakfast is so so
Stayed 3 nights in Oct 2018

8/10 Good

STEVE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was there for a trade show at the Expo Center. Great hotel. Rooms large and Modern and Clean. However staff speaks very little English. Only issue is getting a Taxi out of the hotel. Staff needs to call for one. Expect a 10 - 15 minute wait.
Stayed 2 nights in Oct 2018

8/10 Good

Akash

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great boutique hotel!
Great boutique hotel. Awesome interiors. Lil far from main city. Rest all very good!
Stayed 3 nights in Oct 2018

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pudong Luxury at a modest price
This hotel is part of a complex that also provides luxury apartments, and includes a small shopping complex across the street. This is definitely a 5-star facility, with luxurious wedding services on weekends. Although not really focused ti a business traveler, the internet is sufficient and the location is quiet (except for weddings on the pool side of the hotel). The staff is polite and competent, with several fluent in English. The buffet breakfast is relatively amazing in its depth of available styles and dishes, so Asians, Europeans and Americans can find something they are familiar with. They also have a very extensive workout center available to hotel guests, however, the outdoor swimming pool is for wedding services only. I would definitely return for either business or pleasure.
Stayed 4 nights in Aug 2018

6/10 Okay

Charles

Liked: Cleanliness, staff & service
Internet connection is not stable. Low water pressure, need more than an hour to fill the bathtub, shower stream is also very slow.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Basically, I used the hotel as a place to crash before travelling to Wuxi after a grueling 14 hour flight. It was comfy and luxurious, with a separate "living" area with a good city view.
Stayed 1 night in Jan 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
Good hotel
Stayed 1 night in Jan 2018

10/10 Excellent

Norbert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is like a dream! Amazing in every aspect!
We had a wonderful time at this amazingly beautiful hotel
Stayed 1 night in Jan 2018