6/10 Okay
LEAH
Travelled with group
21 Apr 2025
Liked: Cleanliness, amenities
Poor customer service, no one could understand basic English! 3 paying customers 2 towels ,2 cups for tea,2 glasses for brushing teeth.First night 2 polite phone conversations. Nothing, 3rd call gentleman comes with towels no cups! And i could go on and on.In the end got paper cups.
The second night couldn't get air con to work.Wrote politely on app,we are going out forvthe day could you get someone to check our aircon please, not working, 'would you like a fan?' ,no,maybe we incorrectly used it can you send someone. Yes we will.
No it wasn't looked at! Another hot night.
Also, house cleaning only made beds and replaced towels.Didnt clean anything!
LEAH
Stayed 3 nights in Apr 2025