Dog hair all over bathroom rug, floor and our clothes. We Paid A LOT in Host fees and A LOT (can’t use the dollar amounts or this post can’t happen, I guess) in service fees…for a dirty place?! The fireplace had no instructions on how to turn on. A tenant should not have to open the front vent/grate and flip the switch on an unattached control box laying loose in the bottom of the inside of the fireplace. There should be a switch on the wall, or the remote control that the fireplace is supposed to be operated with. On top of that, management should be able to instruct how to operate the fireplace at the time the call is placed, not the next day when maintenance can come over and figure it out. The tenant already lost one of the four nights use. That’s 25% loss of use for an amenity. According to the agreement signed! Washer and dryer didn’t work, new dryer in a box in the garage. Called property management. They said OWNERS knew it’s not working, they said “sorry, thought it would be fixed before your stay”. But no communication telling us, only found out when tried to wash our only set of dirty towels from first nite. So, soaking wet towels and washer won’t finish washing. Called for replacement towels but was told the towels Can’t be delivered until next day. Really…we came to ski, and now NO towels for shower or the hot tub. We had to drive from our place in Silverthorne to Keystone, wait 10 minutes, to pick up clean towels. Plus NO dryer to dry very wet ski gear from snowboarding all day. Took all day to talk back and forth to property management, exchanging several messages each. Loss of vacation time with family! They would not provide me with owners contact. Offered us what they later determined to be a 5% compensation and a drying rack. My argument is they should be offering us 10, 15, or 20% depending on the level of severity per day of loss according to their contract. They blame the owners and yet still would not give me the contact to talk to the owners. We will never rent from Summit County Mountain Retreats or Karen Fuller again! We come to Summit County at least twice a year.