I rarely write reviews and if I do I’ll just give 5 stars and write a quick sentence. But this experience warranted an honest review. I booked this rental for a ski trip with 6 people. We arrived and the place matched the pictures but certainly needed some updates. The owners clearly don’t take great care of the property and don’t want to spend money to improve/update things. NBD! However, one of the shower handles was broken and there was no way to turn that shower on, so I messaged Vacasa and they sent someone out to fix this issue. This person only half fixed the handle and said he’d return the next day to finish the job, which he never did. This is where things really went down hill. The following day we had no hot water and no heat. So I called/messaged Vacasa again to have someone come fix the hot water/heat. They told me someone would call and come fix the issue. 24hours go by and no one contacted me or fixed the issue. I had to contact Vacasa 4X and sit in hold, waisting almost 3hours to speak with a supervisor who finally said they’d move us to a new location after almost 48hours with no heat and hot water. Mind this is a ski vacation, and these are really the only two things we needed. Absolutely miserable! I then had to argue with Vacasa management to get a refund for the 2nights with no heat and hot water. Just terrible management and communication, I should have received a full refund in my opinion. Do Not bother with this property, truly an awful experience.