10/10 Excellent
Shelly
Travelled with family
2 Nov 2024
Liked: Cleanliness, amenities, property conditions & facilities
We were so surprised when we showed up at 10:30 a.m., acknowledged to front desk staff that we were aware of 4:00 p.m. check-in, but asked if they would mind us walking around the hotel to check out the property, since we had not been there before. Staff asked our names, checked our reservation and informed us the room was clean and ready for check-in if we wanted to go
ahead and do that…6 1/2 hrs early! We were stunned and wondered if we would be charged for another day (we weren’t). That early check-in allowed my daughter and me to drop our luggage, settle into the beautiful suite, get into our suits and enjoy the pool and tiki bar.
When my picky daughter asked the tiki bar waiter if she could get a quesadilla, an item not on the menu, he replied, “I’m sure we can make that for you. Why not?” The gentlemen at the lobby doors, wait staff, front desk staff, and the beach chair rental employee were friendly and patient with all of our questions and requests. Your customer service standards are the highest I have experienced in a very long time. Thank you, all, for a pleasant stay in a comfortable suite with a roomy bathroom and well-appointed kitchen, not to mention that king sized bed. The fellow guests were so friendly during our stay; we had memorable conversations that enhanced our short vacation. Thank you, again. We will be back to visit Palm Beach Sores!
Shelly
Stayed 4 nights in Oct 2024