we had a very relaxing week at this home. our girls loved the bunk room the house had everything you could possibly need or want! we even tried to stay an extra day we didnt want to leave!
We already wrote a detailed review of our experience with Vacasa. We are extremely angry about the rising costs of the few services provided by you/Vacaa/
The setup was amazing -- rent this place for the kitchen/dining/living room setup! It was perfect for entertaining and having family gatherings. Very conducive to conversation. Please note the room that is most separated (upstairs, largest room with bathroom, technically the master) has a smaller bed (full?). The only king-size bed is downstairs, grouped with the other bedrooms.
Awesome property! Perfect house for our family celebration! Layout is wonderful as everyone had their own space, there were 5 adults and 2 small children. Unbelievable array of childrenâs toysâŠ..made life so much easier. Beautiful setting with view of the forest.
Large family friendly house that is well equipped. Everything worked. Very clean. The layout of bedrooms allows for some separation from the rest of the house. We were all able to take a break in our rooms and we all slept well. Great fireplace. Great views.There were no sleds available for the kids. Recent snow covered up items in the yard, so wasnât sure if there we any snow toys buried.
I requested a late checkout when I booked the house. I was assured that I would receive notification about my checkout time. However, after spending a significant amount of time arguing with customer service on my last day, I was informed that no house in Black Butte offers a late checkout checkout.
Wonderful property!! However, it is way in the back of the resort, which might be it's only weak point; it can take 12 to 15 minutes to get to the entrance of BB Ranch. That said, it is quite secluded with spacious surroundings.
This home is graciously large and will easily accommodate a family reunion for four couples (4 bedrooms) and four kids (a fifth bedroom). We had seven adults and one baby... and a dog.
You will not need to bring anything from your own kitchen; it's fully equipped!
The garage is full of bicycles, swimming pool accessories, camping chairs, games, toys and a really nice ping pong table (which we had fun playing). There's even a free-standing basketball hoop. In addition, they have a very nice child carrier backpack; the owners really thought this through.
I could say more, but my family kept telling me I could not have found a more perfect home.
On a personal note, this visit was intended more as a fly-fishing trip to the Metolius River, but we thoroughly enjoyed the time at BB Ranch, and had a wonderful family dinner at the beautiful Lodge restaurant.
Amazing house with all the amenities - wish the property manager had better customer service
The house and amenities exceeded our expectations - the pictures don't do it justice. We loved the secluded location backing up to the forest, the well-stocked kitchen, all of the kid's toys, games, bikes, and even children's plates/utensils and a closet full of baby equipment. It was a great layout for the 4 families staying to spread out and have their space. We would have given this property 5 stars if it wasn't for the property management, which could have had better customer service. We were disappointed that after a day and a half, we ran out of dishwasher pods (the house was supplied with 4 when we arrived, and in a house with 13 people, you can imagine we had to run the dishwasher twice a day), paper towels, and were down to our last 2 rolls of toilet paper. When we called Vacasa to request more of these basic items, we were told that they do not supply refills on amenities and we needed to go purchase our own. We were disappointed, to say the least, that after paying so much to stay at a high-end home, we were on our own to go out and buy dishwasher soap, paper towels and toilet paper - all very basic necessities.
We had a great stay! House is at the edge of the Black Butte property so very private. Great layout, comfortable beds, clean, & large hot tub. Kitchen well stocked. We had 2 issues that could easily be resolved. 1) The house was set to 55 degrees & took almost the whole 1st night to come up to temp. We made a fire in the beautiful living room so was ok. 2) I asked for a late check out because my group sleeps late & was daylight savings- never heard back from management until scolded that we were late.
Wonderful property in a great, private location. Amazing fireplace. The bunkbeds in the bunk room were a little wobbly, but just need some tightening. Other than that great property would highly recommend loved having the private backyard that leads out to the forest. Great views, wonderful privacy.
Great property for families, so many toys for the kids to play with.
Beautiful home, but unimpressed with communication
The house was fantastic and had everything we needed for our stay. Comfortable beds, huge living room, dining room, and outdoor space. The house is located at the other end of Black Butte Ranch from the main entrance, meaning it was a 15 min drive to get from the house to the main road, and then 15 min to get into Sisters (30 min total).
The listing is managed by Vacasa and so communication is difficult. Because Black Butte Ranch is a private community, in addition to the VRBO fee, we also had to pay $9/person/day to enter the property, which was not communicated to us up front, so it was a disappointment in incur an extra $200+ charge for our entire party.
While not on a course, this home had everything needed and more for our group of 8 golfers. The setting was quiet as the home backs up to forest land. House was styled well, hot tub and outdoor living space was perfect.
Beautiful, ckean home with lots of windows, super comfy beds, a well stocked kitchen with an unbelievable coffee station, and multiple outdoor benchs, tables and chairs to enjoy the wooded back yard. The hot tub was a nice amenity too. Definitely a well-cared for house. It was perfect for our group of 6 friends to spend a few days together.
GM 428 was in great shape. The vacasa management is hard to work with. I tried half a dozen times to get a straight answer on checking in early and out late and their style of management is to give you automated responses from half a dozen staff members. All I needed was one phone call, with a real person for 5 minutes. So house great. Management was meh.
We had a great time at this house! It was very clean and had plenty of space for the 13 of us. Evenings were spent gathered in the very large living room around a roaring fire. It is about 10 minutes to drive to this property from the front gates of Black Butte, but very worth it.
We spent three nights there - 4 adults, 4 kids and a puppy. We had tons of space for everyone. The house was spacious, clean and very well stocked. Tons of toys for kids in the garage. It was very helpful that it allows dogs.
We enjoyed the privacy but also the amenities of the community. Good swimming pool.
The two minor issues we had were with the management company. I asked for clarification for the check-in instructions because there was a discrepancy between an email and a message I received. They gave me the wrong information but it was easy to figure out that we had to indeed go to the welcome center first. The welcome center collects the extra fee per person per night.
On the day of our departure, checkout time was 10am with no possibility to extend to 10:30 or 11. We left the house at 10am but left the car in the driveway for 40min while we walk the dog before our long trip back home. I let the management company know. They told me to go back to my vehicle right away so that we are not towed. Very strange and IMO unnecessary! Not the best way to end our trip.
Both of these were fairly minor and we would go back to this particular property again.
This home will not disappoint, perfection for our 3 families in every way.. complete with baby gate for safety from the front door and stairs. All appliances,hot tub,gas grill,bathrooms in excellent working order..very well stocked kitchen from pots to spice drawer ,extra everything ie. light bulbs, batteries,etc.. Many surprises in the garage;bins of kid toys,bikes, kayaks and an extra fridge (3 fams come with a lot of drinks),a huge plus. Easy 5 min walk to the quiet UGM neighborhood pool..BBR homes on forest edge treat you to elk herds and deer but new for us at this home was a large flock of wild turkey..so fun!