The unit was nicely appointed, but the description is not quite accurate. it is NOT BRAND NEW. Obviously it was refurbished a few years ago, but things are starting to fall apart. (The water filter faucet, in the kitchen, leaks around the base. I reported the light blinking, Serena said the battery is out. No effort was made to replace it). The only heated pool is the kiddie pool for ages12 and under.
The Dyson vacuum cleaner would not charge. I reported it The owner ordered a replacement battery a week later I got a message that they had received the battery at the host's office, Someone would come by the next day to replace it. Two days later I sent an inquiry asking if the individual who was suppose to come by had gotten lost. Eventually Serena came by to replace the battery. Actually she was just going to drop it off, but my husband asked her to put it in because we had no tools. After 24 hrs. of charging we attempted doing some cleaning. The vacuum wouldn't even pick up an onion skin. The broom and dust pan worked well.
Evidently they use a laundry service to do the towels, because some towels were nice others were threadbare. The cleaning service does a terrible job. We had to clean the bathrooms before using.
Serena the "Host" is the worst excuse for a "Host" we've ever had.