If we could award our host,Nori, and her assistant/interpreter, Caroline, ten stars instead of VRBO's five, it still wouldn't be enough. These two were in regular communication with us from the time we made our booking until our arrival, making sure everything went smoothly. From the moment they met us at the Spello train station, they went out of their way to make us feel welcome, taking extra time to carefully explain all the "need-to-knows" about Casa Flora, following up with us regularly & solving even some personal travel issues. In all our many years of travel, Nori & Caroline are absolutely the BEST host team we have ever encountered. Period. Simply put, we were treated like family from start to finish and there was nothing these two wonderful women wanted more than for us to be happy during our stay. Casa Flora, in addition to being spotlessly clean & having the kitchen pre-stocked with essentials, turned out to be perfect for us on this, our second trip to Spello: just a 6-7 minute walk to the train (even for two folks over 70); and situated just off our favorite Piazza JF Kennedy in the lowest part of old town (no steep streets to climb after a long day exploring Umbrian hill towns) where you can enjoy nightly apertivos or dinner, great little shops, and even find parking. Note: sadly, steep, curved stairs make Casa Flora a no for wheelchairs & tuff for some disabled. Otherwise, a spotless, comfy home in great location with THE BEST HOST! Mille grazie!